Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Request a new (or used) computer to be setup or reconfigured for another employee or user.
This is used to request updates to departmental accounts for FAU departments.
Request help or report an issue/error with Grade Submission in Canvas
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
To request access to Banner Student and/or Banner E-Print submit a request
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Use this option if you are receving an error message saying your account is locked/suspended.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Issues with wired connection to desktop or laptop on campus.
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
All students who have graduated FAU get to keep an FAU Owl Apps email account as long as they continue to actively use the account.
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
This is used to create courtesy accounts for non-FAU users