Canvas: "Content retrieval failed" when inserting Mediasite content into Canvas


When inserting an individual Mediasite presentation into Canvas using the tools in the Rich Content Editor, the following error is displayed:

Content retrieval failed, please try again or notify your system administrator of the error.


A recent change in Canvas has broken part of the Mediasite integration.


As a workaround, choose Presentation Link when inserting the Mediasite content into Canvas.

Additional Information

Existing embedded content will not be impacted; it will still continue to be accessible. This is only an issue with adding new embedded content.

A fix for this issue is under development and is expected to be released October 10

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Article ID: 116573
Mon 9/21/20 9:56 AM
Mon 10/5/20 4:20 PM