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Step-by-Step Troubleshooting Guide
Please follow these steps in order. The most common cause is solved in Step 2.
Step 1: Start with a Clean Slate
Before clearing any data, try these simple actions first.
- Close All Tabs: Completely close all browser tabs and windows, then open a fresh window.
- Go Directly to the Site: Do not use old bookmarks or links from your history. Navigate directly to the service you need (e.g.,
canvas.fau.edu or fau.zoom.us).
- Avoid the Back Button: During the login process, do not use your browser's "back" button, as this can invalidate the login attempt.
Step 2: Clear Your Browser's Cache and Cookies (Most Common Fix)
Outdated data stored in your browser is the number one cause of this error.
- Go to your browser's Settings menu.
- Find the section for History or Privacy and security.
- Locate the option to Clear Browse data.
- Select to clear "Cookies and other site data" and "Cached images and files" for the time range of "All time".
- After clearing the data, close and reopen your browser before trying to log in again.
Step 3: Try a Different Web Browser
This helps determine if the issue is specific to one browser's settings or extensions. If you are using Chrome, try logging in with a different browser like Mozilla Firefox or Microsoft Edge.
Step 4: Check Your Network Connection
Unstable or highly restrictive networks can interfere with the login process.
- Public Networks: Networks at hotels, airports, or coffee shops can sometimes cause this error. Try a different network if possible.
- Use a VPN: Connecting to the FAU VPN can often bypass network issues by creating a more stable and direct connection.
Step 5: The Last Resort - Reset Your Browser
If none of the above steps work, you can reset your browser to its default settings.