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1001
User does not exist.
This happens when your Zoom account is not associated with the school's license.
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- Disconnect from Zoom. Make sure you’re logged out of all your Zoom accounts. Open your browser and go to https://zoom.us/logout and disconnect from your account.
- Log in to https://fau-edu.zoom.us/
- Confirm your email address. After you sign in, you should be prompted to confirm your email address. Go to your inbox, open the confirmation email, and click on Switch to the new account.
- The Zoom account will now be associated with FAU. Your Zoom should now be completely associated with FAU's license. Restart Zoom and check if you have access to all the platform’s features.
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401
Unauthorized
Sorry, your session has expired. Please refresh the page or log in again.
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- Make sure you are using the correct sign-in portal - https://zoom.us/signin and not https://zoom.us/Signin.
- If you happen to enter the other sign-in with the uppercase "S", you will need to clear your cache
- Go to http://zoom.us/signin and sign in
- Now you should be able to log into your account as well as host a zoom call again.
Browser Security Settings in Firefox:
Browsers increase security settings to provide users with more control over their privacy settings while navigating the web. These security settings also prevent tools nested within another tool (e.g., Zoom in Canvas) from validating user data required for the nested tool to function correctly.
For Firefox, Zoom should be added as an exception to the third-party browser cookie blocking security settings to resolve this issue. Firefox: Exempt Canvas and integrated tools from Enhanced Tracking Protection
- Log in to Canvas Click the Shield icon located to the left of the URL address bar
- Locate the "Enhanced Tracking Protection is ON for this site" message Toggle the switch OFF for Enhanced Tracking Protection; The message should change to "Enhanced Tracking Protection is OFF for this site."
- Reload the page if needed
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2104
Please check the Zoom invitation email and confirm the invitation before the SSO login.
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- Log in to your FAU email and search for an invitation from Zoom.
- Follow the prompts from Zoom to complete the process.
If you cannot find the email invite, please notify OIT so they may send a new invitation.
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1000
You cannot sign into this Zoom account using SSO authentication. To access your Zoom account, go to https://www.zoom.us/signin and sign in using your work email.
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Please notify OIT, so they may send you a new Zoom invitation.
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