Install Software on Your FAU Computer

Body

This article explains how to install approved software on an FAU-managed Windows device using Company Portal or by requesting elevated access for an installer.
 
Before you begin: Some applications may already be available in Company Portal, while others may require approval from IT before they can be installed.

Install an App from Company Portal ▾

Use Company Portal to install software that has already been approved and made available by your IT admin.

Step 1: Open Company Portal

  1. Open the Windows search bar.
  2. Search for Company Portal.
  3. Select Company Portal from the search results.
Uploaded Image (Thumbnail)

Step 2: Find the app you want to install

  1. If prompted, sign in using your FAU account.
  2. Browse the available apps on the Home page, or use the search bar to search for the app you need.
  3. Select the app you want to install.
Uploaded Image (Thumbnail)

Step 3: Install the app

  1. On the app details page, select Install.
  2. Wait for the installation to complete.
  3. Keep your device powered on and connected to the internet during the installation.
Uploaded Image (Thumbnail)

 

Note: If the app does not appear in Company Portal, it may not be available for self-service installation. You may need to request assistance or use the elevated access process below.

Request Elevated Access to Install an App ▾

Use elevated access when you need to run an installer that requires administrator permissions.

Step 1: Locate the installer

  1. Download or locate the installer file you need to run.
  2. Right-click the installer.
  3. Select Run with elevated access.
Uploaded Image (Thumbnail)

Step 2: Enter a business justification

  1. In the Endpoint Privilege Management window, enter a brief business justification for the request.
  2. Select Send.
Uploaded Image (Thumbnail)

Step 3: Wait for the request to be approved

  1. After submitting the request, you will see a confirmation that the request was sent.
  2. You will be able to run the app as administrator after the request is approved.
Uploaded Image (Thumbnail)

Step 4: Continue after approval

  1. After the request is approved, run the installer again if needed.
  2. When prompted to open the app as administrator, select Continue.
  3. Follow the installation prompts to complete the installation.
Uploaded Image (Thumbnail)
Note: Elevated access requests are reviewed by your IT admin. Submitting a request does not automatically approve the installation.

Troubleshooting ▾

  • If Company Portal does not open, restart the computer and try again.
  • If an app does not appear in Company Portal, it may not have been made available by your IT admin.
  • If the installation fails, confirm that the device is connected to the internet and try again.
  • If Run with elevated access does not appear, the device may not be configured for elevated access requests.
  • If your elevated access request is denied, contact the Help Desk or your IT support team for guidance.
  • Do not attempt to install unknown or untrusted software.

Still Need Help?

If you are unable to install the application after following these steps, please contact the Help Desk at 561-297-3999 for assistance.

Details

Details

Article ID: 161962
Created
Sat 5/9/26 10:07 AM
Modified
Wed 5/13/26 9:26 AM