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The College of Engineering has a separate ticket system than the Help Desk. Students and employees can request assistance from the College of Engineering IT support using the following link: College of Engineering IT Support
College of Engineering IT assistance includes:
- http://tsg.eng.fau.edu as the first source for support to general questions.
- A dedicated ticket system for Engineering students (via email at help@eng.fau.edu) is solely used for IT related help for engineering students, faculty and staff. This provides a more dedicated/custom support versus the general support for university students.
- Some on-site support in both engineering buildings in Boca Raton as well as Seatech.
- By using the virtual desktop infrastructure (Private Cloud), they provide remote access to computing resources so students don’t need to come to a specific campus lab. Work can be done in a lab or dorm on campus as well as at home.
- Group training classes on IT resources twice a semester.
- One-on-One meetings with students and groups to guide them to resources for academic and research projects.
- Depending on the actual class and the software used, they also provide in class presentations at the start of the semester on using class-specific software and resources.