Recently Modified Articles

My Computer Prompted for BitLocker Drive Encryption
If your computer, prompts you to start encryption with BitLocker, please select the option to postpone.
Single Sign On: Install and Configure Shibboleth SP on Windows and IIS
This document provides basic instructions on installing the most recent version of Shibboleth's Service Provider (SP) software on a Windows Server using Internet Information Services (IIS) 8.5 (but can be used on IIS 7 and above) and configuring it for the FAU Identity Provider (IdP).
Single Sign On: Attribute Release Policy and Procedure
This document (1) Provides brief background information about federated identity management, InCommon, Shibboleth and attributes; (2) Describes the procedure for requesting that FAU release attributes to a Shibboleth Service Provider (SP) to permit access to FAU users; (3) Provides detailed information about the attributes available to SPs; and (4) Details the general procedure for reviewing and approving attribute release.
MDR: Preview Error on Surface Pro Devices
A recent driver update on the built-in cameras for Microsoft Surface Pros causes preview fails and prevents MDR from recording from the built-in cameras
Respondus
Could not connect to mediasite desktop recorder service
Could not connect to mediasite desktop recorder service. The application will begin as soon as the service is responding
Google Brand Account
Webex Hosting Issues
Some users are experiencing an issue when trying to start their Webex sessions through the Cisco Webex tool in their course(s).
Requirements for viewing a Mediasite presentation
Unable to load MyMediasite due to blocked third party cookies
Registering MDR
If MDR is not working properly it may because it is not registered.
Re-Publishing a Recording Created with Mediasite Desktop Recorder (MDR)
Occasionally, presentations uploaded via the Mediasite Desktop Recorder (MDR) display the "Uploaded" status but are not viewable from the Mediasite Portal and do not appear to have been uploaded.
Mac OS Catalina is not compatible with Mediasite Desktop Recorder
MacOS Catalina does not support 32-bit applications and therefore is not compatible with the current version of the Mediasite Desktop Recorder.
Issues with embedded content requiring a log in
Content embedded into Canvas requests re-authentication that may fail
Map Network Drive MacOS
Instructions on mapping an FAU network drive to a Mac.
Reactivating Duo Mobile
OIT Help Desk Contact Info
OIT Help Desk Contact Info
Check Owl Mail through other email platforms: IMAP settings
How do I submit my midterm and/or final grades?
Learn how to submit your grades to banner through our LMS, Canvas.
Cisco Voicemail New User Setup
Cisco Voicemail - Setup instructions for new users
Remote Desktop using your IP Address
Use this Remote Desktop method if you are unable to connect to your office computer using the name of your computer. For Windows Computers.
How to Allow a technician to take Remote Control of your computer
This article explains how technicians can gain remote control access to your computer and assist you with any issues that you are experiencing. A ticket should first be submitted to helpdesk.fau.edu and a technician will reach out to you to schedule the best time to assist.
Unable to Remote Desktop- Sleep Mode Settings
Setup Multiple Displays on Mac Devices
Instructions on setting up multiple displays on Mac devices
Windows: Keeping your computer up-to-date
This article will show you the basics in keeping your device up to date with the latest security, software, and feature patches. If you're experiencing slowness in your device then updating may solve this.