Recently Modified Articles

Reactivating Duo Mobile
OIT Help Desk Contact Info
OIT Help Desk Contact Info
Check Owl Mail through other email platforms: IMAP settings
How do I submit my midterm and/or final grades?
Learn how to submit your grades to banner through our LMS, Canvas.
Cisco Voicemail New User Setup
Cisco Voicemail - Setup instructions for new users
Remote Desktop using your IP Address
Use this Remote Desktop method if you are unable to connect to your office computer using the name of your computer. For Windows Computers.
How to Allow a technician to take Remote Control of your computer
This article explains how technicians can gain remote control access to your computer and assist you with any issues that you are experiencing. A ticket should first be submitted to helpdesk.fau.edu and a technician will reach out to you to schedule the best time to assist.
Unable to Remote Desktop- Sleep Mode Settings
Setup Multiple Displays on Mac Devices
Instructions on setting up multiple displays on Mac devices
Windows: Keeping your computer up-to-date
This article will show you the basics in keeping your device up to date with the latest security, software, and feature patches. If you're experiencing slowness in your device then updating may solve this.
Configure Microsoft Teams to share presence with Outlook
VPN Access and Pulse Secure Installation/Setup
Enroll in Two-Factor (DUO)
Online Security Basics
Tips to keep your account and information secure while online.
Minimum and Recommended Computer Configurations
Set Up Dual Monitors on Windows 10 Devices
Instructions on setting up dual monitors on Windows 10 devices
WebCam Option: iVCam for iPhone and iPad
If you need a webcam to complete online assignments or for use during a proctored exam, you can use iVCam as a way to turn your iPhone or iPad into a high definition webcam for use on a Windows PC.
WebCam Option: DroidCam on Android
DroidCam is an app that allows your Android Smartphone to function as a webcam for your computer (Works on Windows and Linux Computers). Follow these instructions to set up your computer and phone.
VPN: Slow Network Speed After Connecting
If users cannot access websites or they have slow network after connecting to VPN, please follow these steps to troubleshoot.
Microsoft Teams FAQ
Setup your Owl Mail in Outlook
Setting up Gmail within Outlook to move emails
Access Your Owl Mail in Outlook for Mac
Set your Owl Apps Password
Recover a deleted channel in Teams
Recover lost/deleted channel conversations in Microsoft Teams