(1)Go to the path of the shared drive where the files/folder was last seen.
(2)Right click on an empty area of that folder and select 'Properties' -> 'Previous Version' which shows different time slots.
You would choose a time when the user thought they deleted or last seen the file/folder.
(3)There will be 2 choices - 'OPEN' and 'RESTORE'
If you want to restore the entire folder and all its contents then you would select 'RESTORE'
If you want to restore a specific file within the folder then you would select 'OPEN' and look for that file