This guide explains how to add and manage delegates in Microsoft Teams, allowing others to make or receive calls on your behalf. It also covers how to forward all incoming calls to your delegates using the Teams desktop app.

Applies to:

Faculty, Staff

Prerequisites: 

• Microsoft Teams desktop app installed
• Signed in with FAU account
• Call permissions enabled by FAU Telecom

 

Steps to Add and Manage Delegates

1. Open the Teams app.
2. Click the three-dot menu next to your profile picture and select Settings.
3. In the Settings menu, go to the Calls tab.
4. Scroll down and click Manage delegates.
5. Type the name of the person you want to add and select them from the list.
6. Choose the permissions you want to give them (e.g., make calls, receive calls).
7. Click Add.
8. The delegate will receive a notification about their new status.

 

Steps to Forward All Calls to Delegates

1. After adding the delegate, go to the same Calls setting menu
2. Under Call handling and forwarding, toggle on Forward all calls. 
3. In the dropdown menu under Choose how all your calls will be forwarded, select Forward to delegates.

 

Troubleshooting

• Can't find the delegate? Make sure they are part of your organization and have a valid FAU account.
• Forwarding not working? Check that call permissions are enabled and the delegate has accepted their role.

 

Related Articles

• How to Customize Microsoft Teams Mobile Notification and Quiet Hours

 

Contact Info

For additional help, contact the Help Desk at (561)297-3999 or submit a ticket at helpdesk.fau.edu