As we work to keep learning during this evolving COVID-19 situation, students please visit here for key tips and resources to help you make the shift to learning online.

Important Announcements

Dear Students,
 
As part of Florida Atlantic University’s ongoing commitment to safeguard your information, we have implemented an additional layer of security, multi-factor authentication. Most banks, Google, Facebook, and Apple already have a similar system that prompts you to confirm the login either by entering a code or acknowledging the activity on a mobile device.
 
Starting January 27, 2020, it will be mandatory for students to use DUO Multi-Factor Authentication in order to log into the Self-Service portal via single-sign on (SSO). We encourage students to sign up for DUO in advance of this date, as this service is currently available for download on both iPhone and Android devices. DUO works online and offline by using either the push or passcode technology. For installation instructions and more information, please visit Two-Factor Authentication- DUO.
 
For questions or assistance, contact the OIT Help Desk at 561.297.3999 

To submit a ticket, you can navigate through our services and choose the specified service that relates most to your question/issue.
Browse our Knowledge Base to find self-help solutions for troubleshooting your technology issue or frequently asked questions.
Visit the FAU Account Self Services portal to reset your password, activate your account, and change account recovery options.
Visit the Office of Information Technology's home page for an overview of all services provided by OIT.

Modified Help Desk Hours

Help Desk Hours & Walk-In Locations

 (561) 297-3999 
Canvas support available 24x7

Boca Raton Campus CM138

Walk-in support will not be provided until further notice.

Please call the help desk or submit a ticket
 

Walk-In Hours for partner campuses:

Jupiter Campus SR284
M-F 7:30 am – 6:00 pm

Davie Campus LA303
M-Th 9:00 am – 9:00 pm
Fri & Sat 9:00 am – 4:30 pm

Ft. Lauderdale HEC608
M-Th 11:00 am – 8:00 pm
Fri & Sat 12:00 pm – 4:30 pm


Self-help is available on the OIT home page and/or the online knowledge base.

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