Service Catalog

Categories (18)

Canvas, Mediasite Personal Recording, Lecture Capture, Zoom, and Webex Support for Instructors & Students

Accounts and access requests, such as password reset, multi-factor authentication (Duo), pin reset, locked/disabled accounts, VPN access, courtesy accounts, other account & access related requests.

Workday, Banner, SSO, WebFocus, TouchNet, IEA, Crystal Reports, Salesforce, and Power BI

Request assistance or report an issue with Office365 email & calendars, Owlmail/OwlApps, mailing lists (Sympa), SharePoint, and other email & collaboration related requests

Canvas, MediaSite Personal Recording & Lecture Capture, Webex, Zoom, Computer Lab, eClassroom, Virtual Apps, FAU Print Services,

FAU wireless and wired internet connectivity related support and requests

Computer, device, tablet, software, Office 365, hardware, and printer support and requests

Requests and Support for Phones, Smartphones, Tablets & Cable TV, Phone Billing

Audio Visual & Video Conferencing Requests

MyFAU, Self-Service, OwlDone- Student Onboarding, Starfish, WCONLINE, Transient, and Admissions Application Support

Request access, installation of hardware and software and report issues related HPC. For more information please visit

VPN Access, Disk Encryption, Firewall rules, and HIPAA training

Storage, servers, virtual servers, data center hosting, managed server support, cloud computing, and database options. Assistance with ANDI/ANDISEC drives, VIP Access, Virtual Hosting, EMS, DPM, DNS, Talisma

Requests related to Public Affairs: Video Production Support, Announcement, Photography, Web

Service requests related to Undergraduate Admissions.

Specialized services provided by individual colleges

Advancement Services: List Request, Report Request, Project Request, Event Setup, Biographical Update, Prospect Research, Global Add

Requests pertaining to the Office of Information Technology (OIT) Change Management process, responsible for controlling the lifecycle of all changes with minimum disruption to OIT services.

Services (3)

EH&S Training Requests

EH&S Training requests

Nursing certificate courses tech issues

Report tech issues with College of Nursing certificate courses

Request admin changes in TeamDynamix

Use this form if you would like to request changes in TeamDynamix that requires Admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.