Administrative Applications & Reporting

Workday, Banner, SSO, Data Warehouse, WebFocus, Leap Ahead, TouchNet, IEA, Crystal Reports, Salesforce, and Power BI

Categories (7)

Workday

Academic, Budget, Finance, Payroll, Purchasing, Human Resources, Travel & Expenses, Workday Access, Reporting

Administrative Applications & Services

Assessment Database, OwlDone Feature requests, Single Sign On (SSO) requests, Onbase Access and Forms, Auto Advisor Assignments, Mobile and Portal support, and Frevvo form requests

Banner Requests & Banner Issues

Banner Access, Banner HR, Banner Finance, Banner Student, and Banner E-Print

BOG Reports and Access

Requests for BOG Portal Access, BOG Student Reports, and Budget/Employee/Stipends Reports

Reporting & Analytics

WebFOCUS, Leap Ahead, IEA, Crystal Reports, BOG Reporting, and Power BI

TouchNet Marketplace

TouchNet Support and Access requests
TouchNet Marketplace knowledge base - https://helpdesk.fau.edu/TDClient/2061/Portal/K...

Engagement Solutions

Salesforce, Marketing Cloud, Pardot, SMS, & MyFAU/Modolabs requests and issues.

Services (3)

Annual Certification Changes - ONLY

Annual Certification removal requests - Use this form if you would like to REMOVE access for any workers you are certifying. You may use one ticket for multiple workers and/or systems. DO NOT use this ticket to request/add access in any system.

Interfolio access requests

Interfolio access requests

Mobile and Portal Support

Request changes or new functionality to the university mobile app or portal.