My Recently Visited Services

Request help or report an issue/error with Grade Submission in Canvas

Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.

Register a device on the open FAU wireless network

If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.

Use this option if you are receving an error message saying your account is locked/suspended.

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Request to have your PIN reset in order to access FAU Self-Service.

Success Network Support (EAB Navigate)

Report issues with MyFAU and/or Self-Service

Request assistance with a desktop, laptop, tablet, or a smartphone

Assistance with Academic Affiliates.

Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server

Request an announcement for the FAU Insider and/or MYFAU.

Request Authorization to Conduct Survey Research

EH&S Training requests

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs

Appworx Account Request

Request an announcement for the Science Connect newsletter, emails, website, social media, TV screens, event listing, etc

Submit general questions and technology demo requests for the Instructional Technologies Department here

This is used by faculty/staff to request a new group/departmental SharePoint site

Request assistance with providing lost instructional time activities, including assignments, discussions, quizzes, live conferences, and recorded lectures.

This is used to provide instructions on how to connect a SharePoint Calendar to Outlook

Assistance with Lecture Capture.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Creative Services Work Order Requests