My Recently Visited Services
Issues with wired connection to desktop or laptop on campus.
Use this option if you are receving an error message saying your account is locked/suspended.
Request a new video conference for your meeting or class.
Report issues with SE computer labs
We offer face-to-face support and advice from a team of experts about research computing, data management, and scientific workflows. From writing grant proposals to standing-up computing environments, the OIT Research Computing team brings a wealth of knowledge and first-hand experience in both the technical and academic fields. We will sit down with you in a dedicated, one-on-one consultation to understand your needs and goals and support your research from start to finish.
Request a backup or restore on an existing ANDI shared drive
Request a report from the Registrar’s Office
University Communications photography requests
Request a report, survey, or data file.
Submit a request for help with developing or maintaining Frevvo forms
Video Production Services include: Event or Lecture Recording/Archive, Instructional Training Video Module, Video Live Streaming/Webcast (and Recording), Voice/Audio Recording, Marketing Video Project, Video Equipment/ Studio Rental, Other Video Request
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request an announcement for the FAU Insider and/or MYFAU.
Submit general questions and technology demo requests for the Instructional Technologies Department here
Owl Mail is available for Alumni that have graduated by Summer 2023 and actively use the account.
I tried starting Zoom and it won’t start and/or I’m getting an error.
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request.
The Research Computing team requires written approval from your supervisor or instructor before we can create your account. Please ask them to email us at hpc@fau.edu or reply to this ticket approving your access.
Request access to services such as:
Research Computing Clusters
Open OnDemand
OwlChat
OwlChat Toolkit
OwlChat Assistant
Storage and other Research Computing Services