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Creative Services Work Order Requests
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Submit this request for issues, questions, and suggestions identified during the website redesign review. Each issue, question, or suggestion should be submitted as a separate ticket.
Request support for issues with Simple Syllabus including help editing and publishing your syllabi.
Request an announcement for the FAU Insider.
If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.
This request is meant for regular users (non-report writers) to: request changes to an existing report they run, to report/log issues with an existing report, and/or to request modifications to an alert.
Request assistance with a desktop, laptop, tablet, or a smartphone
Request SQL access to FAU Data Warehouse database.
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request.
The Research Computing team requires written approval from your supervisor or instructor before we can create your account. Please ask them to email us at hpc@fau.edu or reply to this ticket approving your access.
Request access to services such as:
Research Computing Clusters
Open OnDemand
OwlChat
OwlChat Toolkit
OwlChat Assistant
Storage and other Research Computing Services
Within Workday, we have the option to create Datasets using data from external systems as well as from data within Workday. Once a Data Source is created and published, it becomes available for Report Writer to build / create reports from. Note: There are limitations to amount of data that can be published. Requests for new Data Sources will be carefully reviewed by the Data Warehouse and Reporting Services Team.
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
Service related to Workday integration
Request access to tasks and reports in Workday and/or Workday Test Environments
Assistance with technical issues with the Canvas Civic Literacy Course
Request/Modify user access to the TouchNet system
Use this option if you are receving an error message saying your account is locked/suspended.
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course