My Recently Visited Services
Use this option if you are receving an error message saying your account is locked/suspended.
If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Report issues with Office 365 email.
Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request.
The Research Computing team requires written approval from your supervisor or instructor before we can create your account. Please ask them to email us at hpc@fau.edu or reply to this ticket approving your access.
Request access to services such as:
Research Computing Clusters
Open OnDemand
OwlChat
OwlChat Toolkit
OwlChat Assistant
Storage and other Research Computing Services
General Accounting Requests: Journal Entry and Accounting Adjustment: Posting, questions, and issues / Financial Analysis and Reporting Requests / Construction Project Requests / Obligations and Commitments Requests / Other
Request help or report an issue/error with Grade Submission in Canvas
Content Editing 1-3+ weeks depending on the scope
Account Information Change
I’m having trouble setting up Turnitin in my course or my students have reported issues.
Use this request to submit questions related to Online Advising (EZ Advising)
Report issues with printing in a computer lab or with FAU Print Services.
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Submit general questions and technology demo requests for the Instructional Technologies Department here
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
Submit a ticket for Faculty Activity/Assignment related requests and questions
To request access to Banner Student and/or Banner E-Print submit a request
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Owl Mail is available for Alumni that have graduated by Summer 2023 and actively use the account.