My Recently Visited Services
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Use this option if you are receving an error message saying your account is locked/suspended.
If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.
Creative Services Work Order Requests
Request assistance with providing lost instructional time activities, including assignments, discussions, quizzes, live conferences, and recorded lectures.
Request assistance with a desktop, laptop, tablet, or a smartphone
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Internal Service requests for Undergraduate Admissions
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request an Announcement for FAU Jupiter and/or Harbor Branch
Request increase quota for ANDI shared drives
Request an announcement for the Science Connect newsletter, emails, website, social media, TV screens, event listing, etc
Photography Requests for College of Science
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request access to tasks and reports in Workday and/or Workday Test Environments
Register your device’s MAC address to connect to the open FAU wireless network.