My Recently Visited Services
This is used to request access or training for My Mediasite
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Use this option if you are receving an error message saying your account is locked/suspended.
Website Content and Development Service
I’m having trouble setting up Turnitin in my course or my students have reported issues.
This is used to provide instructions on how to connect a SharePoint Calendar to Outlook
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Use this to request the development of a new form or the reprogramming of an existing form by OIT
Information on how to access Virtual Apps
Request an announcement for the FAU Insider and/or MYFAU.
Onbase Workflow Access Request
Questions regarding the following business processes: Add Job, Change Job - Extend Assignment, End Additional Assignment and Termination
Unable to log into Single Sign On Test
For Faculty Activity Reporting, to assign a course to an instructor.
Owl Mail is available for Alumni that have graduated by Summer 2023 and actively use the account.
Malware or a virus is suspected on a computer and assistance is needed
This is used by faculty/staff to request a new group/departmental SharePoint site