Assistance with Multi-Factor Authentication (DUO)

The Office of Information Technology strongly encourages all employees and students to better protect their personal information by signing up for two-factor authentication. Two-factor authentication provides a second layer of authentication beyond passwords that limits the ability of an outside party to gain access to your account and information. Many of you have used two-factor authentication with other accounts at financial institutions where they send you a text or email at the time of login with a code that must be entered in addition to your password. 

FAU has selected a two-factor authentication system called Duo. Duo is very simple to use and has several options available to provide the two-factor authentication:

Options available for employees and students: 

  • "Send Me a Push" - using DUO mobile app on your smartphone, the system pushes a login request to your phone or tablet. This is the preferred method for using two-factor authentication. The app is available to iOS, Android, and Windows Mobile. 
    The app offers the Duo push and passcode functionalities and the app can be used with or without data/WiFi (use passcode option when no data/WiFi is available). 
  • "Enter a Passcode" - the system can generate a passcode generated by DUO Mobile app (preferred), SMS (less preferred), or key FOB. We recommend using the SMS option as a backup method in the event the app is not working properly. 

Option available for employees only: 

  • "Call Me" - the system will intiate a call using the phone number on file. This is the least preferred option and is only recommended as a backup to the DUO mobile app and SMS. 
  • If neither the app, text message, nor a phone call is practical, a key FOB can be issued that provides a unique code at each login. To request a key fob, fill out the MFA_KeyFob form and submit a request with the form attached. 

To sign-up for two-factor authentication 

  1. Login with your FAUNetID and password at our MFA enrollment tool here:
  2. Select the services you want to protect from the options on the screen.(Either Only required or All)

Enroll your device by clicking enroll/update devices at signup or at the login screen of any service that requires two-factor.

To Activate a new device, instructions can be found here 

For more information, please visit


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Service ID: 9568
Mon 7/13/15 8:55 AM
Wed 9/28/22 11:51 AM