Reactivating Duo Mobile

If you do not have access to the old phone, please contact the FAU Help Desk at 561-297-3999 to reset the account.

If you have a new cell phone but the same phone number AND access to the old cell phone please follow the steps below to reactivate Duo Mobile:

From the computer: Login to my.fau.edu > select FAU Self Service and you should see this screen

Next, select My Settings & Devices

Faculty and Staff: Because the Duo Mobile app has been reset, you will need to select Call Me > It will dial to your phone, once you pick up select any key to approve the request.

Students: You can utilize the push feature or passcode feature, to approve the request.

Once the phone call is approved, select Device Options

Next, select Reactivate Duo Mobile

 

Verify the proper type of phone is correct and select continue

This is the time to install Duo Mobile from your app store > once that is installed select "I have Duo Mobile installed"

Next, on your phone open the Duo app and select the "+" in the upper right corner

Next, scan the barcode that appears on the computer screen

This is how your computer screen will appear once Duo has been successfully reactivated

Next, select Back to Login and choose the "Send Me a Push" to receive a notification of approval on your phone

Your new phone is now activated with Duo Mobile. If you are having any difficulty or could not get the above process to work, please contact the OIT Help Desk at 561-297-3999 and mention reactivating Duo Mobile.

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Details

Article ID: 73770
Created
Thu 3/14/19 12:50 PM
Modified
Wed 5/27/20 10:18 AM