Services A-Z (304)

A

Academic Affiliates

Academic Questions

Access Issues/Role Assignment Requests

Access to CMS

Access to your Owl Mail for Alumni

Access/Support with Amazon Web Services

Account Information Change

Accounts Payable Questions

Add Jobs, Extensions, Ending Additional Assignments and Terminations Issues and Questions

Add Student with incomplete

Add user log-in access to computer

Add/Remove users from a departmental account

Animation/Video Request - DOR Staff ONLY

Annual Certification Changes - ONLY

Application Support

Application Support - FAU Alert Phone Removal (NON-FAU Entity)

Are you having issues accessing or viewing a MediaSite recording?

Audio Visual Classroom Equipment Requests

Audio Visual Event Equipment Requests

Audio Visual Support

Auto Advisor Assignments

B

Banner Releases/Upgrades/Patches/Clone Requests - OIT ONLY

Billing Address Change

Biographical Update

Blackboard Content or Data Request

Blocked Web Site

Budget Amendments

Business Process Issues & Questions - HR Use ONLY

C

Calendar Request

Can't connect? Request help connecting to the FAU wireless network

Can't log into a campus computer?

Canvas Help

Canvas Help

Canvas Seating Reservation System

Canvas support directed me to FAU

Canvas Title IX Course

Change an existing form

Change Google Classroom status to Teacher

Civic Literacy Canvas Course

CM22 Building Access

CMS Support

College of Business General IT Support

Computer move request

Connect SharePoint to Outlook

Customized call processing & call distribution designs and requests

D

Dashboard Requests

Database Support Request - DOR Staff ONLY

Delegation Setup, Issues and Questions

Detail Code Request

Disconnect of Cellular, Smartphones, iPads, & Tablets

Disconnect of Phone or Analog Line

DNS Requests

E

Edit/update existing Captive login Portal

EMS Access Requests

EMS Assistance and Issues

Event Requests

Event Setup

ExecEd IT Support

ExecEd Marketing

Exit Form II Request

External communication request

F

Facilities Project

Facilities Projects

FAIR Requests

FAUNet ID Change

Financial Hierarchy Changes - Controller's Office ONLY

G

General Biomedical Health Research Information Core (BHRIC) Requests

Global Add

Grade Submission in Canvas

H

How do I access the virtual software or remote apps?

How to connect to the FAUGUEST Wireless Network

How to request a printing refund

I

I need help with a computer, laptop, tablet, or smartphone

I need to reset my FAUNet ID password

Install DPM backup on user's computer

Install FAU owned and supported software

Install Oracle client

Instructional Technologies - General Inquiries

Interfolio access requests

J

JAMF Subscription request

Journal Entry Issues and Questions

L

Lecture Capture assistance

List Request

LockDown Browser/Monitor

Lost Instructional Time Assistance for Faculty

M

Marketing Request - DOR Staff ONLY

Matlab

Microsoft Office 365: Install on Your Personal Computer

Migrate email account to Health

Mobile and Portal Support

Mobile Device Owl Mail Setup

Modify or Cancel existing Video Conference meeting

My account is locked

N

Name change on a phone

New Captive Login Portal request

New Construction Project Request

New Departmental Account

New Faculty Profile

New General Ledger Account / Spend or Revenue Category Request

New printer or scanner setup request

New User Setup

New Website

News Request

News, Announcements, Digital Signage

Nursing certificate courses tech issues

Nursing digital signage update

Nursing mass email sending request

Nursing positions posting request

Nursing RA positions posting request

O

OnBase Access Request

Onbase Support

Onbase Workflow Access Request

Onboarding Issues and Questions

One Time payment outside Supervisory Organization

Order and/or Change Office Phone/Analog Line

Order New, Change Existing, or Disconnect Cable TV

Order or Change Smartphones, iPads & Tablets with Data

Order Software for FAU-owned computers

Order Windows Server Licenses

Organization Request

Other Requests

Other Requests

Other Talisma issues

P

Password Reset for a Database

Payment Plan Request

Payroll Accounting Issues and Questions

Payroll Questions and Issues

Performance Appraisals

Period Activity Pay

Photography Requests

Photography Requests

Poster Printing - Broward campuses

Print, Collateral, and Graphic Design

Printer needs repair/replacement part

Procurement issues relating to requisitions and purchase orders

Program/software installed on computer not working

Project Request

Property Management Requests

Prospect Management

Prospect Research

Published Book Request

Purchasing

Q

Quick Start Guide

Quote for New Computer, Monitors, Laptop, or Printers

Quote requests for Broward Campuses

R

Recruitment Issues and Questions

REDCap Request

Register a device on the FAU Wireless Network

Remove access from Talisma

Repair or Troubleshoot

Report a Banner Student production problem

Report a problem for an existing process

Report a unmappable/missing home drive (M: drive)

Report a WiFi outage or unstable connection affecting multiple users

Report an email problem

Report an issue with a Frevvo form

Report an Issue with Single Sign On

Report Hardware Issues

Report issue with computer equipment

Report issues or request assistance

Report issues with an existing WD report

Report issues with OwlMail

Report Issues with Printing & FAU Print Services

Report Issues with SharePoint

Report issues with wired network

Report login issues on an OIT-hosted VM

Report permissions problems accessing an ANDI shared drive

Report problem in eClassroom

Report Request

Report Software Issues

Report Writers ONLY - Request report review by reporting admin

Request a backup or restore on an existing ANDI shared drive

Request a BOG Budget/Employee/Stipends Reports

Request a BOG Student Report

Request a change to an existing process

Request a Courtesy Account

Request a Crystal Report

Request a Duo Key Fob (Employees Only)

Request a malware/virus scan

Request a modification to an existing report

Request a new ANDI shared drive

Request a new feature

Request a new form or a new version of existing form

Request a new mailing list

Request a New Report

Request a new Video Conference meeting

Request a port installation

Request a Report

Request access for Talisma

Request access or training for My Mediasite

Request Access to Banner Student & Banner E-Print

Request access to computer lab or classroom

Request access to former employee's email account

Request Activation of an Archived Presentation

Request an Audio Visual System Quote / Design

Request an extension or disable a Courtesy Account

Request an individualized student metrics report for an email send

Request Assistance with migrating your Google Drive to OneDrive

Request Authorization to Conduct Survey Research

Request Cross-Listed Course

Request data owner approval to share a report

Request Database/System Access

Request eClassroom Demo/Training

Request form development support

Request help with a calendar

Request help with printer or scanner

Request HPC User Account

Request Mediasite Audio Transcription

Request modification to an alert

Request New Banner Project, Service, or Integration

Request New SharePoint Site

Request Office 365 mailbox for Student Employee

Request OIT VM hosting

Request or remove access to a system

Request port activation

Request Power BI support

Request quota increase for ANDI shared drives

Request quote to repair computer equipment

Request Shared Network Drive Access (ANDI)

Request Software in Lab or eClassroom

Request SQL Access to Banner DB

Request Technical Moderation for Zoom/WebEx

Request VM resources

Request voicemail password reset

Request VPN Access

Request WebFOCUS/LeapAhead Support

Request Workday Prism Analytics Data Source

Request/Modify Recording

Request/Renew HPC User Account

S

Self-Service PIN Reset

Setup a computer

Setup Single Sign On

Share Research Story Request

Shared Network Drive (ANDI) Troubleshooting and Help

SharePoint Access

Site Migration

Smartphones, iPads & Tablets Support

SmartTag Inactivation

SmartTag Requests

SmartTag Title Change

Special Project Request - DOR Staff ONLY

Statistical Consulting Services

Student Athlete Observer – OPT OUT

Student Requesting/Troubleshooting Cable TV

Success Network Support

System to System Integration Issues - HR/Payroll/Finance Use ONLY

T

Talisma is not sending/receiving emails

Text Approval Request

Timekeeping Issues and Questions

Timekeeping Issues and Questions

TouchNet Marketplace Access Requests

TouchNet Marketplace Support

Training

Training & Personal Appointment Request

Training (Faculty)

Transient Requests

Travel Policy Questions

Travel/pCard and Other expense Questions

Travel/pCard and Other expense Questions

Trouble with your office phone, voicemail or analog/fax line

Turnitin Help

Turnitin Help

U

University Travel System

Unlock Active Directory account

Update Echo360 links to Mediasite links in Canvas

User leaving College of Business

V

Video Conferencing Support

Video production requests

Video Requests

Virtual App Support

Voicemail Requests

VPN Access Removal

W

WCONLINE Support

Web and Digital Development

Web Support Request - DOR Staff ONLY

Webex & Zoom

Webex & Zoom

Website Enhancements

Website Redirect

Workday School Admin - HR-Provost Use ONLY