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Services or Offerings?
Academic Affiliates
  1. Services
  2. Administrative Applications & Reporting
  3. Workday
  4. Academic Issues
Assistance with Academic Affiliates.
Academic Questions
  1. Services
  2. Administrative Applications & Reporting
  3. Workday
  4. Academic Issues
Assistance with Academic Questions
Access Issues/Role Assignment Requests
  1. Services
  2. Administrative Applications & Reporting
  3. Workday
  4. Workday Access
Access Issues/Role Assignment Requests
Access to CMS
  1. Services
  2. Public Affairs
  3. Web Support
Request access to edit CMS pages.
Access/Support with Amazon Web Services
  1. Services
  2. Research Computing/HPC
  3. Cloud Services
Access/Support with Amazon Web Services
Accounts Payable Questions
  1. Services
  2. Administrative Applications & Reporting
  3. Workday
  4. Finance Issues
Assistance with Accounts Payable Questions
Add Jobs, Extensions, Ending Additional Assignments and Terminations Issues and Questions
  1. Services
  2. Administrative Applications & Reporting
  3. Workday
  4. Human Resources Issues
Questions regarding the following business processes: Add Job, Change Job - Extend Assignment, End Additional Assignment and Termination
Add/Remove users from a departmental account
  1. Services
  2. Accounts & Access
  3. Departmental Account
This is used to request updates to departmental accounts for FAU departments.
Announcement for FAU Broward Campuses
  1. Services
  2. Public Affairs
Request an Announcement for FAU Broward Campuses
Announcement for FAU Jupiter and/or Harbor Branch
  1. Services
  2. Public Affairs
Request an Announcement for FAU Jupiter and/or Harbor Branch
Annual Certification Changes - ONLY
  1. Services
  2. Administrative Applications & Reporting
Annual Certification removal requests - Use this form if you would like to REMOVE access for any workers you are certifying. You may use one ticket for multiple workers and/or systems. DO NOT use this ticket to request/add access in any system.
Application Support
  1. Services
  2. Administrative Applications & Reporting
  3. Administrative Applications & Services
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Application Support - FAU Alert Phone Removal (NON-FAU Entity)
  1. Services
  2. Administrative Applications & Reporting
  3. Administrative Applications & Services
NON-FAU Students, Faculty and Staff can use this form to remove their phone number from the FAU Alert system.
Assistance with a Research Computing application
  1. Services
  2. Research Computing/HPC
Request assistance with a research computing application.
Assistance with Multi-Factor Authentication (DUO)
  1. Services
  2. Accounts & Access
  3. Duo Support
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc