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Submit this request when you need assistance with an existing agent or to report issues using the owlONE platform.
Note: You do NOT need to submit a request to use owlONE agents. They are already available.
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Types of requests you can submit through this service:
🛠️Technical Help & Troubleshooting
Select this option to report bugs, configuration errors, or platform issues with an existing agent.
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Examples: Agent not responding, failing API/workflow tests, or file upload errors.
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Provide: Agent Name/ID, issue description, and error screenshots.
🚀Promote from a "Personal Agent" to an "Official Agent"
Select this option to publish a thoroughly tested personal agent for department, course, or university-wide use. This is to use advance capabilities that a Persoonal Agent has been unable to provide.
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Examples: Launching a student tutoring bot, department policy assistant, or shared research tool that need to be restricted to a set of FAU users.
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Requires: Target audience, institutional benefit description, model and any other useful information.
➕Request New Models or Capabilities
Select this option if your advanced research or academic project requires a specific LLM tier or integration framework not currently available in owlONE.
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Examples: Accessing newly released reasoning models or connecting custom enterprise data streams.
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Requires: Clear technical justification explaining why current available models cannot fulfill your use case.