Accounts & Access

Accounts and access requests, such as password reset, multi-factor authentication (Duo), pin reset, locked/disabled accounts, VPN access, courtesy accounts, other account & access related requests.

Categories (6)

Can't log in or my account is locked or disabled?

The FAU Account Self-Services portal ( provides FAU users the ability to activate their new FAUNet IDs, reset/change passwords, manage their password recovery options, and/or review how to use their FAUNet ID at Florida Atlantic University. You no longer have to call the OIT Help Desk for a password reset! The power is all yours!

Account Requests & Updates

Request a change in an FAUNet ID, a courtesy account or your FAU alumni Owl Mail account.

Duo Support

This is used to request assistance with enrolling in Duo Multi-factor Authentication, registering a device, Employee key fob requests, etc.

Shared Network Drive, Systems & Special Network Access

Request access to a shared network drive and/or special access (Andisec, database, HPC, etc.)

Departmental Account

This is used to request a new departmental email or give/remove access to an existing department email.

VPN Access (Off-Campus Access)

VPN Access (Off-Campus Access)

Services (5)

CM22 Building Access

Use this service to request building card access, an office key, or access to the Data Center in building CM22 ONLY.

OnBase Access Request

OnBase Access Request

Onbase Support

Assistance with OnBase access, forms, and workflows.

Request SQL Access to Banner DB

Request SQL Access to Banner DB

Self-Service PIN Reset

Request to have your PIN reset in order to access FAU Self-Service.