Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
This is used to create courtesy accounts for non-FAU users
Request help or report an issue/error with Grade Submission in Canvas
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
Request a new (or used) computer to be setup or reconfigured for another employee or user.
This is used to request updates to departmental accounts for FAU departments.
Use this option if you are receving an error message saying your account is locked/suspended.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Request a report, survey, or data file.
Order and/or Change Office Phone/Analog Line
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.