Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

Report issues with MyFAU and/or Self-Service

Request VPN Access for Remote Desktop

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Assistance with OnBase access, forms, and workflows.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request support or report issues with CMS pages.

Request assistance with Webex/Zoom

Access Issues/Role Assignment Requests

Submit a Property Management Ticket

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Success Network (Starfish) Support

Creative Services Work Order Requests

Report issue with Virtual Apps - (http://fau.edu/apps/)

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Use this service if you would like to report an issue with your new office phone.

Request an announcement for the FAU Insider and/or MYFAU.

Text approval request

Use this option if you are receving an error message saying your account is locked/suspended.

This is used to request updates to departmental accounts for FAU departments.

Web Support request for DOR staff

Supervisory Organization Issues and Questions

Use this form if you are having problems with your Office 365 email.