Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request a new (or used) computer to be setup or reconfigured for another employee or user.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
This is used to create courtesy accounts for non-FAU users
This is used to request updates to departmental accounts for FAU departments.
Request access to a Shared network drive (ANDI) and/or other special access.
Order and/or Change Office Phone/Analog Line
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
Issues with wired connection to desktop or laptop on campus.
Procurement, Tuition & Billing Services Requests