Request assistance with a desktop, laptop, tablet, or a smartphone
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Access Issues/Role Assignment Requests
Starfish Support
FAU Student Onboarding Portal
To request access to Banner Student and/or Banner E-Print submit a request
Request a new video conference or WebEx session for your meeting or class.
Request support or report issues with CMS pages.
Submit a Property Management Ticket
Report issues with MyFAU and/or Self-Service
Creative Services Work Order Requests
Name change on a phone/IntelliSPEECH
Request for audio visual equipment for an event
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Request an announcement for the FAU Insider and/or MYFAU.
This is used by Staff to request access to a system or database.
My course is being taught in Canvas and I need help! Use this request for all issues relating to your Canvas course
Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue. Please do not use this for phonemail Xpressions password reset or name change requests.
This is used to request updates to departmental accounts for FAU departments.
Request help with a printer or scanner
This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)
Use this service to request assistance with Office 365 installation and activation problems.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Order and/or Change Office Phone/Analog Line