Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

FAU Student Onboarding Portal

Report issues with MyFAU and/or Self-Service

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Starfish Support

Request VPN Access for Remote Desktop

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request assistance with WebEx.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Use this form if you are having problems with your Office 365 email.

Submit a Property Management Ticket

Request help or report an issue/error with Grade Submission in Canvas

Use this option if you are receving an error message saying your account is locked/suspended.

Request support or report issues with CMS pages.

Access Issues/Role Assignment Requests

To request access to Banner Student and/or Banner E-Print submit a request

OwlMail Access Problems

Use this service to request assistance with Office 365 installation and activation problems.

Request an announcement for the FAU Insider and/or MYFAU.

OARS login issues

Report issue with Virtual Apps - (http://fau.edu/apps/)

Creative Services Work Order Requests

I tried starting Webex and it won’t start and/or I’m getting an error.

This is used to create courtesy accounts for non-FAU users