Popular Services

EH&S Training requests


Access Issues/Role Assignment Requests


Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc


This is used to request updates to departmental accounts for FAU departments.


Report issues with MyFAU and/or Self-Service


Learn how to reach Canvas support or request additional help from Instructional Technologies staff.


This is used to create courtesy accounts for non-FAU users


Submit a Property Management Ticket


Request a new (or used) computer to be setup or reconfigured for another employee or user.


My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course


To request access to Banner Student and/or Banner E-Print submit a request


Request access to a Shared network drive (ANDI) and/or other special access.


I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.


Creative Services Work Order Requests


Request support or report issues with CMS pages.


Supervisory Organization moves and modifications; Reorganizations; and Requests to move vacant positions to another Manager


Report problems with audio visual equipment


This request is only for active employees. Employment status is verified before providing the Key Fob.


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs