Popular Services

EH&S Training requests


Submit a Property Management Ticket


Report issues with MyFAU and/or Self-Service


Access Issues/Role Assignment Requests


Request support or report issues with CMS pages.


This is used to request updates to departmental accounts for FAU departments.


This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.


Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc


Creative Services Work Order Requests


To request access to Banner Student and/or Banner E-Print submit a request


Request VPN Access for Remote Desktop


Research Communications Web Support Request


This is used to create courtesy accounts for non-FAU users


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


Request and/or change firewall rules.


Issues with wired connection to desktop or laptop on campus.


Request for audio visual equipment for an event


This request is only for active employees. Employment status is verified before providing the Key Fob.


Use this service to request a new SmartTag/Cost Center/Fund ID


Request additional storage for a Microsoft Team or OneDrive


Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.