Popular Services

Access Issues/Role Assignment Requests

Submit a Property Management Ticket

Request assistance with a desktop, laptop, tablet, or a smartphone

This is used to request updates to departmental accounts for FAU departments.

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Report issues with MyFAU and/or Self-Service

To request access to Banner Student and/or Banner E-Print submit a request

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

EH&S Training requests

OnBase Access Request

FAU Student Onboarding Portal

Use this service to request assistance with Office 365 installation and activation problems.

Name change on a phone/IntelliSPEECH

Request VPN Access for Remote Desktop

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Request support or report issues with CMS pages.

Creative Services Work Order Requests

This is used to create courtesy accounts for non-FAU users

Password resets for Phonemail Xpressions

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs

Use this service to request a new SmartTag/Cost Center/Fund ID

Request and/or change firewall rules.

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Use this option if you are receving an error message saying your account is locked/suspended.