Report issues with MyFAU and/or Self-Service
Request assistance with a desktop, laptop, tablet, or a smartphone
Use this service to request assistance with Office 365 installation and activation problems.
EH&S Training requests
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Access Issues/Role Assignment Requests
This is used to request updates to departmental accounts for FAU departments.
Submit a Property Management Ticket
Request VPN Access for Remote Desktop
FAU Student Onboarding Portal
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Request a new (or used) computer to be setup or reconfigured for another employee or user.
This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)
Request support or report issues with CMS pages.
Use this option if you are receving an error message saying your account is locked/suspended.
Order and/or Change Office Phone/Analog Line
Register a device on the open FAU wireless network
Success Network (Starfish) Support
This is used to create courtesy accounts for non-FAU users
Use this service to request a student be added to your course to complete an incomplete. Each request will be verified with the Registrar’s office.
Report issues with Office 365 email.
Request assistance with Webex/Zoom
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
Assistance with OnBase access, forms, and workflows.
Name change on a phone/IntelliSPEECH