Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
This is used to request updates to departmental accounts for FAU departments.
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
This is used to create courtesy accounts for non-FAU users
Use this option if you are receving an error message saying your account is locked/suspended.
To request access to Banner Student and/or Banner E-Print submit a request
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
Research Communications Web Support Request
Request additional storage for a Microsoft Team or OneDrive
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Issues with wired connection to desktop or laptop on campus.
Assistance with OnBase access, forms, and workflows.