Popular Services
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Request assistance with a desktop, laptop, tablet, or a smartphone
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
To request access to Banner Student and/or Banner E-Print submit a request
This is used to request updates to departmental accounts for FAU departments.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Request access to a Shared network drive (ANDI) and/or other special access.
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Need Access in Workday? Submit a Request or Report an Issue (excluding login issues)
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Use this option if you are receving an error message saying your account is locked/suspended.
Request additional storage for a Microsoft Team or OneDrive
Order or request assistance with Microsoft Teams phone service.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs