Popular Services

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Request assistance with a desktop, laptop, tablet, or a smartphone

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request support or report issues with CMS pages.

To request access to Banner Student and/or Banner E-Print submit a request

Request help with a printer or scanner

Access Issues/Role Assignment Requests

Report issues with MyFAU and/or Self-Service

Request a new video conference or WebEx session for your meeting or class.

Name change on a phone/IntelliSPEECH

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Request activation on disabled/turned off ports on an existing jack plate

Use this service to request assistance with Office 365 installation and activation problems.

Use this option if you are receving an error message saying your account is locked/suspended.

Register a device on the open FAU wireless network

Request an announcement for the FAU Insider and/or MYFAU.

This is used to request updates to departmental accounts for FAU departments.

Creative Services Work Order Requests

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Order and/or Change Office Phone/Analog Line

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Starfish Support

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

FAU Student Onboarding Portal

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course