Request assistance with a desktop, laptop, tablet, or a smartphone
EH&S Training requests
Access Issues/Role Assignment Requests
Submit a Property Management Ticket
This is used to request updates to departmental accounts for FAU departments.
To request access to Banner Student and/or Banner E-Print submit a request
Request support or report issues with CMS pages.
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Report issues with MyFAU and/or Self-Service
This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)
Request assistance with Webex/Zoom
Order and/or Change Office Phone/Analog Line
Assistance with OnBase access, forms, and workflows.
Request help with a printer or scanner
Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue. Please do not use this for phonemail Xpressions password reset or name change requests.
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Request activation on disabled/turned off ports on an existing jack plate
Use this service to request a new SmartTag
Request VPN Access for Remote Desktop
Name change on a phone/IntelliSPEECH
Creative Services Work Order Requests
Password resets for Phonemail Xpressions
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Setup a printer or scanner