Popular Services
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
This is used to request updates to departmental accounts for FAU departments.
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Request assistance with a desktop, laptop, tablet, or a smartphone
To request access to Banner Student and/or Banner E-Print submit a request
Need Access in Workday or Workday Test Environments? Submit a Request or Report an Issue (excluding login issues)
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Report a problem with a Banner Student, Self Service Banner & Appworx
Request new/or modify supervisory organization, reorganizations, or move vacant positions to another Manager
Use this option if you are receving an error message saying your account is locked/suspended.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
This is used to create courtesy accounts for non-FAU users
This request is only for active employees. Employment status is verified before providing the Key Fob.
Do you need repair/replacement of equipment?
Procurement, Tuition & Billing Services Requests
Unable to log into Single Sign On Test
Request access to a Shared network drive (ANDI) and/or other special access.