Popular Services

EH&S Training requests


Report issues with MyFAU and/or Self-Service


Access Issues/Role Assignment Requests


Submit a Property Management Ticket


Request support or report issues with CMS pages.


This is used to create courtesy accounts for non-FAU users


This is used to request updates to departmental accounts for FAU departments.


Use this option if you are receving an error message saying your account is locked/suspended.


Request for audio visual equipment for an event


To request access to Banner Student and/or Banner E-Print submit a request


This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.


Request and/or change firewall rules.


Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc


Creative Services Work Order Requests


Learn how to reach Canvas support or request additional help from Instructional Technologies staff.


Request VPN Access for Remote Desktop


Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.


Issues with wired connection to desktop or laptop on campus.


Request activation on disabled/turned off ports on an existing jack plate


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


Request a new (or used) computer to be setup or reconfigured for another employee or user.