Popular Services

Submit a Property Management Ticket

Report issues with MyFAU and/or Self-Service

Access Issues/Role Assignment Requests

EH&S Training requests

To request access to Banner Student and/or Banner E-Print submit a request

This is used to request updates to departmental accounts for FAU departments.

This is used to create courtesy accounts for non-FAU users

Request VPN Access for Remote Desktop

Request and/or change firewall rules.

Request support or report issues with CMS pages.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Report issues with Office 365 email.

Creative Services Work Order Requests

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.

This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs

Use this option if you are receving an error message saying your account is locked/suspended.

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc