Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
This is used to request updates to departmental accounts for FAU departments.
Request access to tasks and reports in Workday and/or Workday Test Environments
This is used to create courtesy accounts for non-FAU users
To request access to Banner Student and/or Banner E-Print submit a request
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Creative Services Work Order Requests
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Request new/or modify supervisory organization, reorganizations, or move vacant positions to another Manager
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Request access to a Shared network drive (ANDI) and/or other special access.
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Use this request to request new single sign on services, request updates to existing CAS, Saml2, Shibboleth, and other SSO integrations.
Request additional storage for a Microsoft Team or OneDrive