Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

EH&S Training requests

Access Issues/Role Assignment Requests

Submit a Property Management Ticket

This is used to request updates to departmental accounts for FAU departments.

To request access to Banner Student and/or Banner E-Print submit a request

Request support or report issues with CMS pages.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Report issues with MyFAU and/or Self-Service

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Request assistance with Webex/Zoom

Order and/or Change Office Phone/Analog Line

Assistance with OnBase access, forms, and workflows.

Request help with a printer or scanner

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Request activation on disabled/turned off ports on an existing jack plate

Use this service to request a new SmartTag

Request VPN Access for Remote Desktop

Name change on a phone/IntelliSPEECH

Creative Services Work Order Requests

Password resets for Phonemail Xpressions

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Setup a printer or scanner