Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
This is used to request updates to departmental accounts for FAU departments.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Need Access in Workday? Submit a Request or Report an Issue (excluding login issues)
This is used to create courtesy accounts for non-FAU users
To request access to Banner Student and/or Banner E-Print submit a request
Research Communications Web Support Request
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Order and/or Change Office Phone/Analog Line
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Request access to a Shared network drive (ANDI) and/or other special access.
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.