Popular Services

Report issues with MyFAU and/or Self-Service

Request assistance with a desktop, laptop, tablet, or a smartphone

Use this service to request assistance with Office 365 installation and activation problems.

EH&S Training requests

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Access Issues/Role Assignment Requests

This is used to request updates to departmental accounts for FAU departments.

Submit a Property Management Ticket

Request VPN Access for Remote Desktop

FAU Student Onboarding Portal

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Request support or report issues with CMS pages.

Use this option if you are receving an error message saying your account is locked/suspended.

Order and/or Change Office Phone/Analog Line

Register a device on the open FAU wireless network

Success Network (Starfish) Support

This is used to create courtesy accounts for non-FAU users

Use this service to request a student be added to your course to complete an incomplete. Each request will be verified with the Registrar’s office.

Report issues with Office 365 email.

Request assistance with Webex/Zoom

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Assistance with OnBase access, forms, and workflows.

Name change on a phone/IntelliSPEECH