Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

Access Issues/Role Assignment Requests

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Starfish Support

Submit a Property Management Ticket

Creative Services Work Order Requests

Request a new video conference or WebEx session for your meeting or class.

Request support or report issues with CMS pages.

FAU Student Onboarding Portal

Request a new (or used) computer to be setup or reconfigured for another employee or user.

To request access to Banner Student and/or Banner E-Print submit a request

Report issues with MyFAU and/or Self-Service

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Request for audio visual equipment for an event

This is used to request updates to departmental accounts for FAU departments.

Request help with a printer or scanner

Name change on a phone/IntelliSPEECH

This is used by Staff to request access to a system or database.

Use this service to request assistance with Office 365 installation and activation problems.

Request an announcement for the FAU Insider and/or MYFAU.

Request VPN Access for Remote Desktop

Order and/or Change Office Phone/Analog Line

Request access to edit CMS pages.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course