Popular Services
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request assistance with a desktop, laptop, tablet, or a smartphone
This is used to request updates to departmental accounts for FAU departments.
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Need Access in Workday or Workday Test Environments? Submit a Request or Report an Issue (excluding login issues)
To request access to Banner Student and/or Banner E-Print submit a request
Use this option if you are receving an error message saying your account is locked/suspended.
This is used to create courtesy accounts for non-FAU users
Request an announcement for the FAU Insider and/or MYFAU.
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Creative Services Work Order Requests
Order or request assistance with Microsoft Teams phone service.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Issues with wired connection to desktop or laptop on campus.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Register a device on the open FAU wireless network
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Unable to log into Single Sign On Test