Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
This is used to request updates to departmental accounts for FAU departments.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
This is used to create courtesy accounts for non-FAU users
Request a new (or used) computer to be setup or reconfigured for another employee or user.
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
To request access to Banner Student and/or Banner E-Print submit a request
Request access to a Shared network drive (ANDI) and/or other special access.
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Supervisory Organization moves and modifications; Reorganizations; and Requests to move vacant positions to another Manager
Procurement, Tuition & Billing Services Requests
This request is only for active employees. Employment status is verified before providing the Key Fob.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs