Popular Services
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Request assistance with a desktop, laptop, tablet, or a smartphone
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
This is used to request updates to departmental accounts for FAU departments.
To request access to Banner Student and/or Banner E-Print submit a request
Need Access in Workday or Workday Test Environments? Submit a Request or Report an Issue (excluding login issues)
Request access to a Shared network drive (ANDI) and/or other special access.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Request additional storage for a Microsoft Team or OneDrive
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Use this option if you are receving an error message saying your account is locked/suspended.
Unable to log into Single Sign On Test
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
This is used to create courtesy accounts for non-FAU users
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Report a problem with a Banner Student, Self Service Banner & Appworx