Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

EH&S Training requests

Submit a Property Management Ticket

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Report issues with MyFAU and/or Self-Service

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

To request access to Banner Student and/or Banner E-Print submit a request

Request support or report issues with CMS pages.

Access Issues/Role Assignment Requests

This is used to request updates to departmental accounts for FAU departments.

Request VPN Access for Remote Desktop

Creative Services Work Order Requests

This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.

Request for audio visual equipment for an event

Request activation on disabled/turned off ports on an existing jack plate

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Web Support requests

Order and/or Change Office Phone/Analog Line

Report problems with audio visual equipment

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Report issues with Office 365 email.

Request and/or change firewall rules.

Issues with wired connection to desktop or laptop on campus.

Register a device on the open FAU wireless network

Use this option if you are receving an error message saying your account is locked/suspended.