Popular Services
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Request assistance with a desktop, laptop, tablet, or a smartphone
Creative Services Work Order Requests
Request access to tasks and reports in Workday and/or Workday Test Environments
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request additional storage for a Microsoft Team or OneDrive
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Use this option if you are receving an error message saying your account is locked/suspended.
To request access to Banner Student and/or Banner E-Print submit a request
This is used to request updates to departmental accounts for FAU departments.
Request access to a Shared network drive (ANDI) and/or other special access.
Request an announcement for the FAU Insider and/or MYFAU.