Popular Services
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request assistance with a desktop, laptop, tablet, or a smartphone
Request access to tasks and reports in Workday and/or Workday Test Environments
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
This is used to request updates to departmental accounts for FAU departments.
This is used to create courtesy accounts for non-FAU users
To request access to Banner Student and/or Banner E-Print submit a request
Use this option if you are receving an error message saying your account is locked/suspended.
Request an announcement for the FAU Insider and/or MYFAU.
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Creative Services Work Order Requests
Register your device’s MAC address to connect to the open FAU wireless network.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Request help with a printer or scanner
Issues with wired connection to desktop or laptop on campus.