Popular Services

Request access to tasks and reports in Workday and/or Workday Test Environments


EH&S Training requests


To request access to Banner Student and/or Banner E-Print submit a request


Submit a Property Management Ticket


Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server


This is used to request updates to departmental accounts for FAU departments.


This is used to create courtesy accounts for non-FAU users


Order or request assistance with Microsoft Teams phone service.


This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.


Request assistance configuring your device (laptop, phone, printer, etc) to our wireless (Wi-Fi) networks if you are unable to connect using the standard instructions.


Request VPN Access for Remote Desktop


Request activation on disabled/turned off ports on an existing jack plate


Request and/or change firewall rules.


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


Request a new (or used) computer to be setup or reconfigured for another employee or user.


Learn how to reach Canvas support or request additional help from Instructional Technologies staff.


Request support or report issues with CMS pages.


Cisco Phone Support


Request new/or modify supervisory organization, reorganizations, or move vacant positions to another Manager


Request a detail code from Tuition and Billing