Popular Services

Submit a Property Management Ticket


Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc


Report issues with MyFAU and/or Self-Service


Access Issues/Role Assignment Requests


EH&S Training requests


This is used to create courtesy accounts for non-FAU users


Request support or report issues with CMS pages.


Request help or report an issue/error with Grade Submission in Canvas


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course


Request a new (or used) computer to be setup or reconfigured for another employee or user.


This is used to request updates to departmental accounts for FAU departments.


Request VPN Access for Remote Desktop


Request for audio visual equipment for an event


Use this option if you are receving an error message saying your account is locked/suspended.


Learn how to reach Canvas support or request additional help from Instructional Technologies staff.


Request a report, survey, or data file.


Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.


Request and/or change firewall rules.


I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.