Popular Services
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request assistance with a desktop, laptop, tablet, or a smartphone
Use this option if you are receving an error message saying your account is locked/suspended.
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
To request access to Banner Student and/or Banner E-Print submit a request
This is used to request updates to departmental accounts for FAU departments.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Issues with wired connection to desktop or laptop on campus.
Register a device on the open FAU wireless network
Need Access in Workday or Workday Test Environments? Submit a Request or Report an Issue (excluding login issues)
This is used to create courtesy accounts for non-FAU users
Order or request assistance with Microsoft Teams phone service.
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Unable to log into Single Sign On Test
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.