Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Access Issues/Role Assignment Requests

Starfish Support

FAU Student Onboarding Portal

To request access to Banner Student and/or Banner E-Print submit a request

Request a new video conference or WebEx session for your meeting or class.

Request support or report issues with CMS pages.

Submit a Property Management Ticket

Report issues with MyFAU and/or Self-Service

Creative Services Work Order Requests

Name change on a phone/IntelliSPEECH

Request for audio visual equipment for an event

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Request an announcement for the FAU Insider and/or MYFAU.

This is used by Staff to request access to a system or database.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

This is used to request updates to departmental accounts for FAU departments.

Request help with a printer or scanner

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Use this service to request assistance with Office 365 installation and activation problems.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

This is used to request updates to departmental accounts for FAU departments.

Order and/or Change Office Phone/Analog Line