Popular Services

Access Issues/Role Assignment Requests

Access Issues/Role Assignment Requests

Property Management Requests

Submit a Property Management Ticket

I need help with a computer, laptop, tablet, or smartphone

Request assistance with a desktop, laptop, tablet, or a smartphone

Add/Remove users from a departmental account

This is used to request updates to departmental accounts for FAU departments.

Assistance with Multi-Factor Authentication (DUO)

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

MyFAU and/or Self-Service Issues

Report issues with MyFAU and/or Self-Service

Request Access to Banner Student & Banner E-Print

To request access to Banner Student and/or Banner E-Print submit a request

Setup a computer

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Canvas Help

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

EH&S Training Requests

EH&S Training requests

OnBase Access Request

OnBase Access Request

OwlDone - FAU Student Onboarding Portal

FAU Student Onboarding Portal

Microsoft Office 365: Install on Your Personal Computer

Use this service to request assistance with Office 365 installation and activation problems.

Name change on a phone/IntelliSPEECH

Name change on a phone/IntelliSPEECH

Request VPN Access

Request VPN Access for Remote Desktop

Trouble with your office phone, phonemail or analog/fax line

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

CMS Support

Request support or report issues with CMS pages.

Creative Services Work Order Requests

Creative Services Work Order Requests

Request a Courtesy Account

This is used to create courtesy accounts for non-FAU users

Phonemail Xpressions Password Reset

Password resets for Phonemail Xpressions

Application Support

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs

SmartTag Requests

Use this service to request a new SmartTag/Cost Center/Fund ID

Request/Change Firewall Rules

Request and/or change firewall rules.

Request Shared Network Drive Access (ANDI)

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

My account is locked

Use this option if you are receving an error message saying your account is locked/suspended.