Popular Services

Submit a Property Management Ticket


EH&S Training requests


Access Issues/Role Assignment Requests


Creative Services Work Order Requests


Report issues with MyFAU and/or Self-Service


Request VPN Access for Remote Desktop


Request for audio visual equipment for an event


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


This is used to request updates to departmental accounts for FAU departments.


Request support or report issues with CMS pages.


Request and/or change firewall rules.


Request a new (or used) computer to be setup or reconfigured for another employee or user.


To request access to Banner Student and/or Banner E-Print submit a request


Report problems with audio visual equipment


Request assistance if you are experiencing issues with one or more FAU-supported programs installed on your computer


This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.


Report issues with Office 365 email.


Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.


Use this service to request a new SmartTag/Cost Center/Fund ID