Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Creative Services Work Order Requests
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
Request access to tasks and reports in Workday and/or Workday Test Environments
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request additional storage for a Microsoft Team or OneDrive
Use this option if you are receving an error message saying your account is locked/suspended.
To request access to Banner Student and/or Banner E-Print submit a request
This is used to request updates to departmental accounts for FAU departments.
Request access to a Shared network drive (ANDI) and/or other special access.
Request an announcement for the FAU Insider and/or MYFAU.