Popular Services

Access Issues/Role Assignment Requests


Submit a Property Management Ticket


EH&S Training requests


This is used to request updates to departmental accounts for FAU departments.


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.


Creative Services Work Order Requests


Report issues with Office 365 email.


Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc


Request VPN Access for Remote Desktop


This is used to create courtesy accounts for non-FAU users


To request access to Banner Student and/or Banner E-Print submit a request


Request access to a Shared network drive (ANDI) and/or other special access.


Request support or report issues with CMS pages.


I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.


Request an announcement for the FAU Insider and/or MYFAU.


Use this service to request a new SmartTag/Cost Center/Fund ID


Request for audio visual equipment for an event


Report issues with MyFAU and/or Self-Service


Request and/or change firewall rules.