Canvas Help

Canvas Tier 1 support is available 24x7, 365 days a year.

There are multiple ways to get support for Canvas-related issues or questions:

  • Call the FAU helpdesk at 561.297.3999 and choose Option 3.
  • If you are logged into Canvas (, click on the Help icon at the bottom left corner, under the global menu. You will be able to chat with a canvas representative by clicking on “Chat with Canvas Support” or you can choose to “Report a Problem,” which will submit a ticket to Canvas Support. 
  • You can also search the Canvas guides by visiting or visit the Canvas Community and ask a question. 
  • Book a personalized appointment with our FAU Canvas Experts or attend a Canvas Workshop.
  • Enroll in our self-paced Canvas course.
  • If you need to virtually teach your course due to an emergency or campus closing, visit our Virtual Teaching & Learning Page.

If you still need help please submit a ticket using the “Submit a Ticket” button on the right.

Submit a Ticket


Service ID: 14674
Thu 8/18/16 4:23 PM
Thu 2/9/23 10:09 AM