As we work to keep learning during this evolving COVID-19 situation, students please visit here for key tips and resources to help you make the shift to learning online.

To submit a ticket, you can navigate through our services and choose the specified service that relates most to your question/issue.
Browse our Knowledge Base to find self-help solutions for troubleshooting your technology issue or frequently asked questions.
Visit the FAU Account Self Services portal to reset your password, activate your account, and change account recovery options.
Visit the Office of Information Technology's home page for an overview of all services provided by OIT.

Modified Help Desk Hours

Help Desk Hours & Walk-In Locations

 (561) 297-3999 
Canvas support available 24x7

Boca Raton Campus CM138
M-Th 7:30 am – 9:00 pm 
Fri 7:30 am – 5:00 pm
Sat & Sun 9:00 am - 6:00 pm

Walk-in support will not be provided until further notice.

For assistance, please call the help desk or submit a ticket

Walk-In Hours for partner campuses:

Jupiter Campus SR284
M-F 7:30 am – 6:00 pm

Davie Campus LA303
M-Th 9:00 am – 9:00 pm
Fri & Sat 9:00 am – 4:30 pm

Ft. Lauderdale HEC608
M-Th 11:00 am – 8:00 pm
Fri & Sat 12:00 pm – 4:30 pm


Self-help is available on the OIT home page and/or the online knowledge base.

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