Alumni: Prepare for Microsoft MFA

Alumni: Prepare for Microsoft MFA 

Purpose: 

The University has migrated to a new multifactor authentication system, Microsoft Entra MFA.

To maintain access to your Google Workspace account, you must:

• Change your password  (Visit accounts.fau.edu, click on Change your Password)
• Set up Microsoft Authenticator (See instructions below) 

Starting June 15, 2026, the new sign-in experience will take effect. If you have not completed these steps before that date, you will lose access to your account.

Questions: 

What is Microsoft Entra MFA?

• Entra MFA is Microsoft's cloud-based multi-factor authentication service that adds a layer of security by requiring additional verification methods beyond a password during sign-ins. The Microsoft Authenticator app is a specific authentication method used with Entra MFA to provide that second factor through push notifications, one-time codes, or passwordless sign-in via biometrics or a PIN. 

What happens if I do not enroll? 

• MFA is required to access FAU Services and you will be unable to sign-in until you complete the enrollment process.

Connecting to Microsoft Authenticator

Connecting on iOS (iPhone/iPad)

1. On your phone head to the App store and find Microsoft Authenticator or scan the QR code below.
2. Open a new private window or start a new private session on a browser
3. Navigate to the Entra MFA enrollment page.
4. Enter in your NetID followed by either

• @fau.edu Example: testaccount22@fau.edu
• @health.fau.edu Example: testaccount23@health.fau.edu for users with HIPAA email accounts

1. Follow the directions on the Microsoft prompts and then click Next until your account is linked on the last step by clicking Done. See below for example screen shots.
2. After clicking Done on the final step, you will be forwarded to your log in.
   • If you receive a “Stale Request Error”, re-enter the URLS from step 2 above.

Please Note:  If you have recently received a new device, do not have your phone number added to your Microsoft account, or are setting up Microsoft Authenticator for the first time on this device, you will need to contact the FAU OIT Office for assistance. Our team can help verify your information and guide you through manually setting up your multi-factor authentication (MFA).

Please contact us at 561-297-3999 for support.

Connecting on Android & Google Pixel

1. On your phone head to the Google Play Store and find Microsoft Authenticator or scan the QR code below.
2. Open a new private window or start a new private session on a browser
3. Navigate to the Entra MFA enrollment page.
4. Enter in your NetID followed by either
5. @fau.edu Example: testaccount22@fau.edu
6. @health.fau.edu Example: testaccount23@health.fau.edu for users with HIPAA email accounts
7. Follow the directions on the Microsoft prompts and then click Next until your account is linked on the last step by clicking Done. See below for example screen shots.
8. After clicking Done on the final step, you will be forwarded to your log in.
   • If you receive a “Stale Request Error”, re-enter the URLS from step 2 above.

Please Note: If you have recently received a new device, do not have your phone number added to your Microsoft account, or are setting up Microsoft Authenticator for the first time on this device, you will need to contact the FAU OIT Office for assistance. Our team can help verify your information and guide you through manually setting up your multi-factor authentication (MFA).

Please contact us at 561-297-3999 for support.

Connecting to Microsoft Authenticator