Add a Shared Mailbox in Outlook
This article explains how to add a shared mailbox in Outlook classic and New Outlook on Windows.
Before you begin: You must already have permission to access the shared mailbox. If you do not have access, contact the owner of the mailbox or submit a request for access before following these steps.
Add a Shared Mailbox in Outlook Classic ▾
Use these steps if you are using the classic Outlook desktop application on Windows.
- Open Outlook.
- Select File (top left corner)
- Select Account Settings.
- Select Account Settings again from the drop-down menu.
- Select New.
- Type the full email address of the departmental or shared mailbox.
- When the username and password prompt appears, select sign-in with a different account.
- Enter your own FAU email address and FAU password.
- Complete the sign-in process.
- Restart Outlook
- The departmental or shared mailbox should appear in the left navigation pane in Outlook.
Important: When prompted for a username and password, sign in with your own FAU email address and password, not the shared mailbox email address.
Add a Shared Mailbox in New Outlook ▾
Use these steps if you are using the New Outlook application on Windows.
- Open New Outlook.
- In the left navigation pane, right-click your account name.
- Select Add shared folder or mailbox.
- In the Add shared folder or mailbox dialog box, type the name or email address of the shared mailbox.
- Select Add.
- The shared mailbox should appear in the left navigation pane.
Troubleshooting ▾
- If the shared mailbox does not appear, confirm that you have been granted access to the mailbox.
- If Outlook prompts for credentials, sign in using your own FAU email address and password.
- If the mailbox still does not appear, close and reopen Outlook.
- If you recently received access, wait a short period of time and try again.
Still Need Help?
If you are unable to add or access the shared mailbox after following these steps, please contact the Help Desk at 561-297-3999 for assistance.