Troubleshoot: Gaming & NAT Type

• The device must be connected to the wall jack using an Ethernet cable.
• Students should register the wired/Ethernet MAC address of the device, not the wireless MAC address.
• Strict NAT is mainly an issue for online multiplayer gaming, party chat, voice chat, or online matchmaking.
• Strict NAT does not affect single-player offline games.
• If a device does not have a built-in Ethernet port, a compatible Ethernet adapter, dock, or hub may be required.
• Wireless-only devices that cannot connect through Ethernet cannot use the enhanced gaming service.

• PlayStation 5 and PlayStation 4: These systems support a wired LAN connection and should be connected directly to the wall jack using an Ethernet cable.
• Xbox Series X/S and Xbox One: These systems support a wired Ethernet connection and should be connected directly to the wall jack using an Ethernet cable.
• Nintendo Switch 2: The Nintendo Switch 2 dock includes a wired LAN port. The console must be placed in the dock and connected to the wall jack using an Ethernet cable.
• Nintendo Switch OLED Model: The OLED dock includes a built-in wired LAN port and should be connected to the wall jack using an Ethernet cable.
• Nintendo Switch, original model: The original Nintendo Switch requires a compatible USB Ethernet adapter connected through the dock.
• Steam Deck and other handheld gaming PCs: These devices may require a compatible USB-C dock, hub, or Ethernet adapter. The device must be connected through Ethernet to use the enhanced gaming service.
• Gaming PCs, laptops, smart TVs, and streaming devices: These may be supported if they can connect through a wired Ethernet port or compatible Ethernet adapter.

• Nintendo Switch Lite: This system does not use the standard Nintendo Switch dock. It may not be supported unless the student can connect it through a compatible wired Ethernet adapter and provide a wired/Ethernet MAC address.
• Older portable consoles: Devices such as PSP, PlayStation Vita, Nintendo DS, Nintendo 2DS, and Nintendo 3DS are typically wireless-only and cannot use the enhanced gaming service.
• Phones and tablets: These devices are typically wireless-only but may be compatible with a USB-Ethernet adapter.
• Devices without Ethernet support: Any device that cannot connect through a wired Ethernet connection cannot use the enhanced gaming service.

Students requesting this service should have the following information available:

1. Wired/Ethernet MAC address of the device. Devices can be registered at talon.fau.edu.
2. Dorm and room number.
3. Type of device, such as PlayStation, Xbox, Nintendo Switch, Steam Deck, gaming PC, smart TV, or streaming device.
4. Wall jack number.

After gathering the information above, submit a ticket using the link below and include the requested information in the ticket description.

Submit an Enhanced Gaming Service request

• Confirm the device is connected to the wall jack using an Ethernet cable.
• Confirm the wired/Ethernet MAC address was registered, not the wireless MAC address.
• Confirm the correct dorm, room number, device type, and wall jack number were included in the request.
• If the device requires an Ethernet adapter, dock, or hub, confirm the adapter is compatible with the device.
• If the device is still showing a strict NAT type after the request is completed, submit a follow-up ticket for additional assistance.