My FAU Computer is Requesting a BitLocker Recovery Key

BitLocker Recovery Key Instructions

This article explains what to do if your FAU computer displays a BitLocker Recovery screen and how to retrieve a BitLocker recovery key.

Before you begin: You will need another device, such as a phone, tablet, or computer, to retrieve the recovery key. You may also need to be connected to the FAU network or VPN depending on the recovery method used.

What to Do at the BitLocker Recovery Screen ▾

If your computer displays the BitLocker recovery screen, you must enter the device's recovery key before Windows will continue loading.

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What causes this?

A BitLocker recovery prompt can appear after certain security-related changes, such as BIOS changes, firmware updates, Secure Boot changes, hardware changes, or other system updates.

What information do I need?

  1. Locate the Recovery Key ID shown on the BitLocker screen.
  2. Use another device to retrieve the recovery key using the method below.
  3. Enter the 48-digit recovery key into the BitLocker recovery screen.
  4. Select Continue.
Note: The Recovery Key ID helps identify the correct recovery key. It is not the same as the 48-digit recovery key.

Get Your Own Recovery Key for an Intune-Managed Device ▾

If you are the primary user of an Intune-managed FAU device, you may be able to retrieve your own BitLocker recovery key using Microsoft's recovery key page.

  1. On another device, go to: https://aka.ms/aadrecoverykey .
  2. Sign in using your FAU email address.
  3. Select Devices from the left-hand side.
  4. Locate your FAU computer.
  5. Select View BitLocker keys.
  6. Match the displayed Key ID to the Recovery Key ID shown on the locked computer.
  7. Click Show recovery key and then enter the matching 48-digit recovery key into the BitLocker recovery screen on your computer.
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Note: If you do not see your device or cannot access the recovery key, contact the Help Desk for assistance.

Troubleshooting ▾

  • If the SCCM recovery key is not found, confirm that the Recovery Key ID was typed correctly.
  • If the SCCM recovery key is still not found, try the Intune recovery key instructions.
  • If you cannot access the SCCM Self-Service website, confirm that you are connected to the FAU network or VPN.
  • If you cannot find your device in the Microsoft recovery key page, the device may not be assigned to you as the primary user.
  • If the recovery key does not work, confirm that the Key ID matches the BitLocker screen on the locked computer.
  • If the BitLocker screen shows a different keyboard layout, select Change keyboard layout before entering the recovery key.
  • If you are unsure which recovery method applies to your device, contact the Help Desk.

Still Need Help?

If you cannot retrieve the BitLocker recovery key or are unable to access Windows after entering the key, please contact the Help Desk at 561-297-3999 or submit a ticket for assistance.

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