Symptom
In Banner Admin after logging in, when trying to run a search (e.g. SPAIDEN, TSAAREV, SFAREGS, ROARMAN etc.) you receive the following error message that says "Service Invocation Failed"
Issue
This may be caused by a connectivity issue between your computer's web browser and the Banner server.
Resolution 1
1. With Banner Admin open and with the error message displayed, LOG OUT of Banner Admin by clicking the logout button on the left-hand side of the window.
2. It will redirect you to a page with the options "Log Out" and "Return Home." Click Log Out. This will take you to a new page with login options to other systems.
3. Go back to the Banner Admin page and re-login. If the error does not occur you should be ok for this session.
Resolution 2
1. If logging out of Banner does not work. You will need to close all your browser windows and clear your cache.
2. Follow these steps depending on what browser you are on: Article - Reset or Clear Browser Cach... (fau.edu)
3. Once your browser cache is cleared, close all your windows and then open them again, and login to Banner Admin.
Resolution 3
1. Open a different browser and login to Banner Admin.
2. Open an Incognito or Private browser window and open Banner Admin.
If all these steps do not work, please submit Help Desk request so we can assist you.