We are happy to work with you to support your department’s TouchNet needs. Please visit the TouchNet Marketplace webpage for general marketplace operation and creation information.
Available TouchNet support ticket processes:
- transaction research, error message resolution, product, and store support, etc.
- Login issues, system user creation/modification, etc.
- View a list of available TouchNet user roles
Important department duties in TouchNet:
• Each department must appoint at least one person to operate their TouchNet store/site. FAU’s Office of Information Technology (OIT), Workday Operations, Finance Systems team does not operate storefronts; they provide systems support.
Department TouchNet responsibilities:
- Maintaining products and stores
- Reconciliation
- Customer support (credit/refunds, payment assistance, site content inquiries, etc.)
- Ensuring compliance with approved store/site purpose.