TouchNet Marketplace Support

We are happy to work with you to support your department’s TouchNet needs. Please visit the TouchNet Marketplace webpage for general marketplace operation and creation information.

Available TouchNet support ticket processes:

TouchNet Marketplace Support:  https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=15605

  • transaction research, error message resolution, product, and store support, etc.

System Access to the Touchnet System: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=15606

  • Login issues, system user creation/modification, etc.
  • View a list of available TouchNet user roles
     
Important department duties in TouchNet:

• Each department must appoint at least one person to operate their TouchNet store/site. FAU’s Office of Information Technology (OIT), Workday Operations, Finance Systems team does not operate storefronts; they provide systems support.

Department TouchNet responsibilities:

  • Maintaining products and stores
  • Reconciliation
  • Customer support (credit/refunds, payment assistance, site content inquiries, etc.)
  • Ensuring compliance with approved store/site purpose.
 
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