OwlDone FAQs

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PAY ADMISSIONS DEPOSIT

Q: Why are my modules grey or inactive?

You need to submit your tuition deposit to allow applicable modules to be activated or to move forward. To pay your deposit in Owldone, go to the Pay Admissions Deposit Module by clicking the link inside the module.

*The Pay Admissions Deposit module will stop you from moving forward with other modules*

Q: I just paid my Tuition Deposit but other modules are not showing

Please refresh your screen. Sometimes it takes a few minutes to for the system to update. If you have any questions regarding your deposit, please contact Undergraduate Admissions:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

If the issue persists, please open an OIT Helpdesk ticket.

Q: I requested a Tuition Deposit Waiver; how can I check on the status as I am unable to move forward in OwlDone and complete other modules?

Students who are Pell Grant eligible, and have been awarded this grant through Financial Aid may be eligible for a tuition deposit waiver. Students who request a tuition deposit waiver are reviewed on a case by case basis. From the time the request is received it usually takes 3-5 business days. Students will receive an email once approved and will see the tuition deposit checklist item in OwlDone satisfied once this is approved.

If you have any questions regarding your deposit, please contact Undergraduate Admissions:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I paid my Admissions Deposit (Tuition Deposit) however, I am seeing the following message: "The admissions deposit deadline has past, and unfortunately, you can no longer onboard for this term. Admissions to FAU is term specific. If you wish to be considered to onboard for the next semester, please submit a Change of Entry Term Request Form with the Office of Undergraduate Admissions."

f you already paid your deposit and the module shows as complete, you do not need to complete any additional items for the Pay Deposit module. Please know you have paid your deposit, this module is complete and will not hold you up from completing other modules. If you have any questions please contact Undergraduate Admissions:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I would like to switch into the University Honors Program. How do I do that?

Please reach out to Undergraduate Admissions to inquire about switching to the University Honors Program. Here is their contact information:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I would like more information about the Honors College

Please reach out to Undergraduate Admissions to inquire about the Honors College. Here is their contact information:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I applied for a specific term but was admitted for a different one.

Please reach out to Undergraduate Admissions regarding your term of entry. Here is their contact information:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I am a Second Baccalaureate student. Am I required to submit a Tuition Deposit?

Second Baccalaureate students are not required to pay a tuition deposit. If you have additional questions please reach out to Undergraduate Admissions as they will be able to specific questions regarding enrollment. Here is their contact information should you need it:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

FINALIZE ADMISSIONS FILE

Q: I just graduated high school; how can I send my transcripts to FAU?

You would need to have your High School electronically send your transcripts to FAU once they are available. Please reach out to FAU Undergraduate Admissions should you have specific questions.

email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I already submitted my transcripts/test scores. Why is my Admission file still marked incomplete in OwlDone?

Please reach out to Undergraduate Admissions to verify they have received your Official Transcripts. Here is Admission's Contact information:

email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

*This module will not stop you from moving forward with other modules*

Q: I applied for one term but was admitted to a different term and I already paid my deposit. What should I do?

Your first step should be to reach out to Undergraduate Admissions to inquire about your term of entry. Here is their contact information:

email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

Q: I'm clicking the CONTINUE button and nothing is happening.

The Continue button will take you to the next module. To submit your transcripts, please click the "For more information click here" link at the bottom of the Finalize Admissions File module. You can also access this information here: http://fau.edu/admissions/transfer/howtoapply.php

Please reach out to Undergraduate Admissions should you have specific questions.

email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

IMMUNIZATION HOLDS

Q: Where do I submit my immunization documents? / How long does it take for my immunization documents to get verified?

Questions about compliance and record collection should be directed to Med+Proctor: https://www.medproctor.com/.

For questions about your immunization hold or other FAU related matters, please contact Student Health Services: http://www.fau.edu/shs/about/contact_us.php.

*This module will hold you up from moving forward with your Registration Module (i.e., registering for courses)*

STUDENT ORIENTATION, ACADEMICS, & RESOURCES (SOAR)

Q: I am getting Contact Administration error when I am trying to pay for orientation. Who do I contact?

Please review the options below to troubleshoot this error since it appears when you attempt to submit payment via TouchNet.

Use a different browser
Use a different card
Contact your bank institution to approve the transaction

Please contact New Student Transitions & Family Engagement via phone at 561.297.2733 or email at Orientme@fau.edu with any further questions. Refer to www.fau.edu/newstudent for more information.

Additional information can be found here: http://www.fau.edu/orientation/about/office-info/

Q: I signed up for a SOAR session but my module is not marked as Complete

It can take about 24 hours once you sign up for the module to be marked as complete. Please refer to http://www.fau.edu/newstudent for more information.

*Your Orientation module will not hold you up from completing other modules*

Q: I want to attend a specific SOAR session. How do I sign up for that?

You will want to contact New Student Transitions & Family Engagement via phone at 561.297.2733 or email at Orientme@fau.edu as they would be able to assist with your preferred SOAR session and can answer any additional questions you might have.

Refer to http://www.fau.edu/newstudent for more information.

RESIDENCY VALIDATION

Q: I am trying to submit my Residency Affidavit form but I keep getting an error. What should I do?

Below are the most common technical errors that occur during the submission process. We recommend that you try re-submitting your form online.

The most common technical errors:

"One or more fields are invalid” error message - This error appears when you are missing fields or uploads. Please make sure you have uploaded all the right documents that are asked for. Two separate documents in the Provision of Documents to Support Claim of Florida Residency section.
"Unable to upload documents”. Please make sure the resolution of your documents is not larger than 4MB, and you are using PDF or jpg format for documents type.
"Unable to submit your form" avoid Mac/Apple devices. Scroll up and down the form and make sure nothing is highlighted red as a missing field.
Signature is required. For students under 24, your form will most likely need to be signed by a claimant (typically a parent).

You can also try to submit your documents using the "Any other documentation that supports your request for resident status, including, but not limited to..." option. This option is in section B of the Residency Form.

If you would like to inquire about residency, please reach out to Undergraduate Residency Team. Here is their contact information: UGresidency@fau.edu

*This module will not stop you from moving forward with other modules*

Q: How do I update my Residency Status?

To update your Residency status go to owlres.fau.edu. You will be able to submit your documentation there. Please note you need to submit two document types. If you do not have two document types you will receive an error.

If you would like to inquire about residency, please reach out to Undergraduate Residency Team. Here is their contact information: UGresidency@fau.edu

ONLINE ADVISING (EZ ADVISING)

Q: I was admitted for the Summer or Fall semester, when will EZ Advising be available?

EZ Advising will be available for Summer and Fall in mid to late March. Be sure to check back then and to monitor your FAU email for additional information regarding EZ Advising. If you have questions please contact University Advising Services at 561-297-3064 or advisingservices@fau.edu.

Q: I was admitted for the Spring semester, when will EZ Advising be available?

EZ Advising will be available for Spring in mid to late October. Be sure to check back then and to monitor your FAU email for additional information regarding EZ Advising. If you have questions please contact University Advising Services at 561-297-3064 or advisingservices@fau.edu.

ACADEMIC ADVISING (TRANSFER STUDENTS)

Q: How to I make an appointment with my academic advisor / I need to register for classes?

You can schedule an advising appointment via the Success Network: https://fau.navigate.eab.com/ Please be aware that it may take up to 3 business days after you have paid your admissions deposit for your Success Network account to be created.

If you wish to change your major or have questions, please schedule an initial appointment with Jeff Schering, Transfer Advising Coordinator at jscheri1@fau.edu. Also, once your Success Network account has been created, type “Jeff Schering” into the Success Network search bar.

If your major is correct, then type the name of your academic college into the search bar of your Success Network to make an appointment with a college advisor.

College of Arts and Letters
College of Business
College for Design and Social Inquiry
College of Education
College of Engineering and Computer Science
College of Nursing
College of Science

If you are unsure which college your major resides in, then refer to: http://fau.edu/programs/

Please note that you will only be able to register for classes after you have spoken with an advisor.

DIRECT DEPOSIT FOR REFUNDS

Q: I am not interested in signing up for Direct Deposit, will this affect me?

If you do not sign up for Direct Deposit the module will stay as incomplete. However, the module will NOT hold you up from any other module or from registering for classes.

DUO MULTI-FACTOR AUTHENTICATION

Q: I'm having issues with Duo and I can't login. What do I do?

Here are some links for additional information. If you do not find your answer, please submit a ticket with the OIT Help Desk

FINANCIAL AID

Q: How can I check my Financial Aid Awards/Package and everything I need to do to satisfy my requirements?

You can view your Financial Aid information by clicking the "Your Financial Aid Information" button located in the Financial Aid module in OwlDone. This will show you all of your Financial Aid Awards and everything you need to do to satisfy your requirements.

Q: Who can I contact if I have questions about my Financial Aid?

You can check your financial Aid package by following the instructions located here: http://www.fau.edu/finaid/maintaining-aid/check-finaid-status/

If you have any questions about Financial Aid, please reach out to your Financial Aid counselor as they would be able to help you with any questions you might have. Here is a link with information about how to contact your financial aid counselor: http://www.fau.edu/finaid/contact.php

Q: I have questions about my Florida Pre-Paid

At the beginning of each term FAU matches the list of currently enrolled students to Florida Prepaid’ s database, and then Florida Prepaid sends the payment to FAU after we bill them. Florida Prepaid is posted approximately 3‐4 weeks from the first day of classes. As the term approaches, the expected payment date from Florida Prepaid will be posted on your Account Summary by Term webpage (accessible through your MyFAU student account in FAU Self Service). If you have any additional questions you may contact Tuition and Billing Services.

Phone: 561.297.6101
Fax: 561.297.0683
Email: webcontroller@fau.edu
Web: https://www.fau.edu/controller/student-services/contact/

HOUSING

Q: I want to switch from housing to commuting OR I want to switch from commuting to housing. What should I do?

Please reach out to Housing to let them know you'll be switching your housing or commuting preferences.

email: housing@fau.edu
Phone: 561.297.2880
Day/Hours: Mon - Thurs: 8am to 6pm, Fri: 8am to 5pm
Web: https://www.fau.edu/housing/

*This module will not hold you up from completing other modules*

Q: I am not required to live on-campus and therefore unable to complete my Housing module. What do I do?

If you do not plan to live on campus, you do not need to do anything for the Housing module at this point. If you have any further questions, please contact Housing.

email: housing@fau.edu
Phone: 561.297.2880
Day/Hours: Mon - Thurs: 8am to 6pm, Fri: 8am to 5pm
Web: https://www.fau.edu/housing/

*This module will not hold you up from completing other modules*

INTERNATIONAL STUDENTS

Q: I am an international student with an F1 or J1 Visa. How can I complete my I-20 module?

If you have questions about how to complete your International Student Visa Processing module, please follow the steps outlined in the module. If you do have any questions about your I-20/DS-2019 or how to complete this module, please reach out to International Services.

Email: isss@fau.edu
Phone: 561-297-3049
Web: https://www.fau.edu/international/about/index.php

MAJOR KNOWLEDGE

Q: I took Major Knowledge but it's not updating in OwlDone.

Sometimes it takes a few days for your Major Knowledge to reflect as Complete in OwlDone. If you've received your Major Knowledge results, please know you have completed the requirement.

OWL CARD

Q: How do I get my Owl Card

Students must be registered for at least one class and have the Owl Card fee on their student account. Here is additional information about requesting an Owl Card: https://www.fau.edu/business-services/owl-card/

TUITION PAYMENT

Q: What is the cost of my attendance?

Please find information about the cost of tuition here: http://www.fau.edu/finaid/other/cost-of-attendance/

Additional Questions (not related to a specific OwlDone module)

LOGIN ISSUES / ERROR MESSAGE

Q: I got a “Something went wrong” error when logging in to OwlDone. What do I do?

You may be a current student. If you are a current student, OwlDone is no longer available to you.
Something technical went wrong on our side or we had a little hiccup. Try reloading the page
Review this FAQ page for answers to common questions
Submit a ticket to the OIT Help Desk

RETURNING FORMER STUDENTS

Q: I am a returning/former student, why am I not able to log into Owldone?

Students returning to FAU do not use OwlDone as their steps to complete onboarding are a bit different. Login to your Success Network to make an appointment with an academic advisor in the college of your major: http://www.fau.edu/successnetwork/

Additionally, login to MyFAU to see information such as your Holds, Registration status, etc: https://myfau.fau.edu/

Note: checking your holds will tell you which onboarding items you need to complete.

Q: I need access to the Success Network (EAB Navigate)

If you have not been enrolled at FAU for 3+ consecutive semesters, will need to speak with Admissions about re-enrollment. Once your account is up to date you will be able to access the Success Network. Here is a link to information about updating your account: https://www.fau.edu/admissions/transfer/returnstudent.php Here is Admission's contact information should you need it:

Email: admissions@fau.edu
Phone: 561.297.3040
Days/Hours: Mon - Fri: 8am to 5pm
Web: http://www.fau.edu/admissions

NON-DEGREE SEEKING STUDENTS

Q: I’m a non-degree Seeking student. I am not able to log into OwlDone. What should I do?

Non-Degree Seeking student's do not use OwlDone as their steps to complete onboarding are a bit different. The steps are as follows:

Registration Instructions:

Contact the degree program to determine what courses non-degree students are eligible to take.
Complete the Non-Degree application, and pay the $30.00 application fee online. Click here to apply as a Non-Degree Seeking Student
Complete and sign the immunization form, and return to Student Health Services.
Check your email. Students will be notified by email once the application has been processed.

After Registration

Payment: Please note that FAU does not generate billing for students. All tuition and fees may be paid online at https://myfau.fau.edu
Books: Textbooks and course materials are available at the FAU bookstore. Bookstore locations can be found at http://fau.bncollege.com
Parking: All students must purchase a parking permit in order to park on campus. More information is located at http://www.fau.edu/parking

MEDICAL STUDENTS

Q: I am not able to log into OwlDone

Medical students do not use OwlDone as their steps to complete onboarding are a bit different. Reach out directly to the College of Medicine to inquire about their specific onboarding process. Here is their contact information:

For questions about MD admissions, email MDadmissions@health.fau.edu

For questions about Graduate Programs, email cominfo@health.fau.edu

For questions about Medical Pipeline Programs, email medicalpipelines@fau.edu

Email: COMinfo@health.fau.edu
Phone: 561.297.4828
Hours/Days: Mon - Fri: 8am to 5pm
Web: URL: http://med.fau.edu/

MODULE STATUS

Q: What does each module status mean?

In OwlDone on the right side of the screen you will see Status Information which will tell you what each color means.

Information - Gives you good information to keep in mind. Click Continue to proceed to the next module

Incomplete - Requirements you must complete in order to open an unavailable module and successfully finish onboarding

Unavailable - Module is not available yet due to incomplete tasks (usually admissions deposit has not been paid) or because the module is not yet set to open

Completed - Requirement has been successfully satisfied

SKIPPING MODULES

Q: Can I skip ahead to another module?

You can visit any module available in blue. The modules are currently ordered in the best possible way to get you ready for your first day at FAU but you are welcome to skip ahead to any open module. You can also always revisit any previous module.

WITHDRAWING FROM FAU

Q: I decided I will not be attending FAU. Do I need to submit any forms?

We're sorry you will not be attending FAU, but thank you for reaching out! Please complete the following form to let FAU know you will no longer be attending and to officially withdraw your acceptance: https://www.fau.edu/admissions/forms.php

Didn't find your answer?

If you did not find the answer(s) to your questions, go ahead and submit a ticket to the OIT Help Desk and your question will be reviewed and routed accordingly. For immediate assistance, contact the FAU Help Desk @ (561) 297-3999. Have your FAU NetID and ZNUMBER ready. Let them know you're experiencing an issue with the OwlDone System

OIT Help Desk

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