If you are using an Android device and receiving "something went wrong 1001 error - Setting Up Outlook app on Android" follow these steps:
![](https://helpdesk.fau.edu/TDPortal/Images/Viewer?fileName=44fe8ee0-d2b6-4861-ade9-44b19f6060c5.png&beidInt=132)
1. Open up your preferred browser on your Android device.
3. Enter your FAU email address in the Microsoft Outlook Sign-In prompt and click Next. You will be routed to FAU single-sign on.
4. You'll be prompted to authenticate with Duo.
5. In Outlook, click the three dots in the top right corner.
![](https://helpdesk.fau.edu/TDPortal/Images/Viewer?fileName=a10df5c6-8e73-466e-b0ef-aed65921acb2.png&beidInt=132)
6. Tap “Install app” or "Add to Home screen".
![](https://helpdesk.fau.edu/TDPortal/Images/Viewer?fileName=f8ed4c53-fe55-4660-9fa4-07f7f9e8a9e9.png&beidInt=132)
Depending of the version of android you will see either "Install app" or Add to Home screen" option.
7. Tap “Install”
![](https://helpdesk.fau.edu/TDPortal/Images/Viewer?fileName=66ab7fee-a97a-40d6-9f1a-ae5f1488e7f5.png&beidInt=132)
8. You're done! The Outlook app has been installed. It may take a few minutes for your emails, calendar items, and tasks to sync.
![](https://helpdesk.fau.edu/TDPortal/Images/Viewer?fileName=9f8e3487-b8ab-4397-8834-a17cbf65d771.png&beidInt=132)