Microsoft Teams Shared Voicemail

Using Outlook Desktop App (Windows or Mac)

  1. Open Outlook.
  2. In the folder pane on the left, scroll down to Groups.
  3. Click on the group name.
  4. Select the Inbox under the group to view voicemail messages.
  5. You’ll see the group inbox. Voicemails will appear as emails with:
    • An audio file attachment (usually .mp3).
    • A transcript of the voicemail.

 

Using Outlook on the Web

  1. Go to https://outlook.office.com and sign in.
  2. In the left-hand navigation pane, scroll down to Groups.
  3. Click on the group name.
  4. You’ll see the group inbox. Voicemails will appear as emails with:
    • An audio file attachment (usually .mp3).
    • A transcript of the voicemail.
 

 Using Outlook Mobile App

  1. Open the Outlook app on your phone.
  2. Tap the menu icon (☰) in the top-left corner.
  3. Scroll down to Groups and tap your group name.
  4. Voicemails will appear in the group’s inbox just like regular emails.

If you don’t see the group, ask your IT admin to confirm you’ve been added as a member.

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