Microsoft Teams Shared Voicemail

Applies to: 

Students, Faculty, Staff

 

Prerequisites: 

  • Outlook mobile/desktop app installed
  • Outlook on the web
  • Signed in with FAU account

 

Using Outlook Desktop App (Windows or Mac)

  1. Open Outlook.
  2. In the folder pane on the left, scroll down to Groups.
  3. Click on the group name.
  4. Select the Inbox under the group to view voicemail messages.
  5. You’ll see the group inbox. Voicemails will appear as emails with:
    • An audio file attachment (usually .mp3).
    • A transcript of the voicemail.

 

Using Outlook on the Web

  1. Go to https://outlook.office.com and sign in.
  2. In the left-hand navigation pane, scroll down to Groups.
  3. Click on the group name.
  4. You’ll see the group inbox. Voicemails will appear as emails with:
    • An audio file attachment (usually .mp3).
    • A transcript of the voicemail.
 

 Using Outlook Mobile App

  1. Open the Outlook app on your phone.
  2. Tap the menu icon (☰) in the top-left corner.
  3. Scroll down to Groups and tap your group name.
  4. Voicemails will appear in the group’s inbox just like regular emails.

Troubleshooting

  • Don't see the group? Ask your IT admin to confirm you've been added as a member.

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Contact Info

For Additional help, contact the Help Desk at (561) 297-3999 or submit a request at helpdesk.fau.edu.

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Order or request assistance with Microsoft Teams phone service.