The Problem: The Login Loop
When you click on a Mediasite video link or player inside a Canvas page, you might experience the following:
- The video doesn't load and instead displays a Mediasite login screen.
- After you enter your FAU credentials, the login fails, or the page reloads and asks you to log in again.
This is a clear sign that the video was not added to Canvas correctly.
The Cause: An Improperly Embedded Video
This issue occurs when a video has been added to Canvas by copy-pasting a direct link or an embed code from the Mediasite website.
This manual method does not work because it bypasses the secure, built-in connection between Canvas and Mediasite. That connection is required to automatically and securely verify that a student is enrolled in the course and has permission to view the video.
The only correct way to add a Mediasite video to Canvas is by using the official "Add Mediasite Video" tool available in the Canvas editor.
The Solution (For Instructors)
To fix this issue, you must remove the old, broken link or video and re-add it using the proper tool.
- Go to the Canvas page where the problematic video is located and Edit the page.
- Delete the old link or embedded video player.
- Re-add the video by following the step-by-step instructions in our guide:
- How to Embed a Mediasite Video in Canvas
Using the tool ensures that the proper security "handshake" occurs, giving your students a seamless, single sign-on viewing experience.
What Should Students Do?
If you are a student experiencing this issue, there are no browser settings you can change to fix it. The problem must be resolved by your instructor.
We recommend you politely contact your instructor, inform them that a Mediasite video in the course is stuck in a login loop, and share the link to this article with them so they can see how to fix it.