This guide explains why and how to clear the cache and cookies in your web browser. This is a common and effective troubleshooting step that can resolve many issues with logging in to or viewing university web pages like Canvas, MyFAU, and others.
This guide explains the common causes of the "Single Sign-On - Stale Request" error when logging into FAU services (like Canvas, Zoom, or MyFAU) and provides a step-by-step process to resolve it.
This guide explains why you might be repeatedly asked to log in to Mediasite when trying to watch a video inside a Canvas course. It details the cause of this common problem and provides the specific steps for instructors to fix it.
This guide provides troubleshooting steps for the issue where a Mediasite video or the "My Mediasite" portal appears blank or fails to load within a Canvas page. This error is almost always caused by browser security settings that block the communication between Canvas and Mediasite.