Frequently asked questions and common issue resolutions when using Mediasite

Categories (2)

Known Issues

Ongoing issues and their current resolution or work-around


Issues with creating or editing content in MyMediasite

Articles (3)

Reset or Clear Browser Cache and Cookies

How to clear your browser cache to help solve browser related problems such as login issues

Single Sign-On - Stale Request

You may receive a 'Single Sign-On - Stale Request error' when trying to access FAU resources. This is likely caused because your Browser or Operating system is preventing the use of third-party cookies.