Applies to:

Faculty, Staff

Prerequisites: 

• Microsoft Teams desktop app installed
• Signed in with FAU account
• Call permissions enabled by FAU Telecom

Steps to Add and Manage Delegates

1. Open the Teams app.
2. Click the three-dot menu next to your profile picture and select Settings.
3. In the Settings menu, go to the Calls tab.
4. Scroll down and click Manage delegates.
5. Type the name of the person you want to add and select them from the list.
6. Choose the permissions you want to give them (e.g., make calls, receive calls).
7. Click Add.
8. The delegate will receive a notification about their new status.

Steps to Forward All Calls to Delegates

1. After adding the delegate, go to the same Calls setting menu
2. Under Call handling and forwarding, toggle on Forward all calls. 
3. In the dropdown menu under Choose how all your calls will be forwarded, select Forward to delegates.

Troubleshooting

• Can't find the delegate? Make sure they are part of your organization and have a valid FAU account.
• Forwarding not working? Check that call permissions are enabled and the delegate has accepted their role.

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Contact Info

For additional help, contact the Help Desk at (561)297-3999 or submit a ticket at helpdesk.fau.edu