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Canvas Help

Canvas Tier 1 support is available 24x7, 365 days a year. There are multiple ways to get support for Canvas-related issues or questions.

Call the toll-free number (855) 691 7827 or call the FAU helpdesk at 561.297.3999 and choose Option 2. 

If you are logged into Canvas (, click on the Help icon at the bottom left corner, under the global menu. You will be able to chat with a canvass representative by clicking on “Chat with Canvas Support” or you can choose to “Report a Problem,” which will submit a ticket to Canvas Support. 

You can also search the Canvas guides by visiting or visit the Canvas Community and ask a question. 

If you are looking to learn more about FAU’s transition from Blackboard to Canvas, please visit or attend one of our Canvas workshops visit to view the training schedule and to register. 

If your questions cannot be answered using Canvas Help, please submit a ticket using the “Submit a Ticket” button on the right.