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Canvas Help

Canvas Tier 1 support is available 24x7, 365 days a year. There are multiple ways to get support for Canvas-related issues or questions.

Call the toll-free number (855) 691 7827 or call the FAU helpdesk at 561.297.3999 and choose Option 2. 

If you are logged into Canvas (https://canvas.fau.edu), click on the Help icon at the bottom left corner, under the global menu. You will be able to chat with a canvass representative by clicking on “Chat with Canvas Support” or you can choose to “Report a Problem,” which will submit a ticket to Canvas Support. 

You can also search the Canvas guides by visiting guides.canvaslms.com or visit the Canvas Community and ask a question. 

If you are looking to learn more about FAU’s transition from Blackboard to Canvas, please visit fau.edu/canvas or attend one of our Canvas workshops visit techevents.fau.edu to view the training schedule and to register. 

If your questions cannot be answered using Canvas Help, please submit a ticket using the “Submit a Ticket” button on the right.