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Categories (12)
Login and User Accounts & Access
Password reset, multi-factor authentication (Duo), pin reset, locked/disabled accounts, other account related requests.
Workday
Academic, Budget, Finance, Payroll, Purchasing, Human Resources, Travel & Expenses, Workday Access, Reporting
Email & Calendar
Request assistance with Exchange email & calendars, Owlmail, or mailing lists
Canvas, Mediasite Personal Recording & Lecture Capture
Canvas, Mediasite Personal Recording & Lecture Capture Support for Instructors & Students
WiFi & Network
FAU wireless and wired internet connectivity related support and requests
Student Services
OwlDone- Student Onboarding, Starfish, TutorTrac, Transient, and Admissions Application Support
Computer, Device, Software & Printer Support
Computer, device, tablet, software, Office 365, hardware, and printer support and requests
Computer Labs & eClassroom
Computer labs, eClassrooms, FAU Print Services, Virtual Apps Support & Requests
Audio Visual & Video Conferencing
Audio Visual & Video Conferencing Requests Including WebEx
Phone Requests and Support & Cable TV Requests
Requests and Support for Phones, Smartphones, Tablets & Cable TV, Phone Billing
Administrative Applications & Reporting
Banner, WebFocus, IEA & Crystal Reports
Additional Services
Cloud Computing, Systems & Database Support, Web Services, File Sharing & Collaboration, TouchNet Marketplace, Research Computing, Security, Print Requests, Video Production Support
Services (1)
Annual Certification Changes - ONLY
Annual Certification Changes requests
Additional Resources
Popular Services
OwlDone - FAU Student Onboarding Portal
I need help with a computer, laptop, tablet, or smartphone
Property Management Requests
Starfish Support
Request Access to Banner Student & Banner E-Print
My Recently Visited Services
Property Management Requests
OwlDone - FAU Student Onboarding Portal
I need help with a computer, laptop, tablet, or smartphone
Request Access to Banner Student & Banner E-Print
Request Installation of Hardware on HPC Windows and Linux clusters
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