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Service Catalog

Categories (12)

Login and User Accounts & Access

Password reset, multi-factor authentication (Duo), pin reset, locked/disabled accounts, other account related requests.

Workday

Academic, Budget, Finance, Payroll, Purchasing, Human Resources, Travel & Expenses, Workday Access, Reporting

Email & Calendar

Request assistance with Exchange email & calendars, Owlmail, or mailing lists

Canvas, Mediasite Personal Recording & Lecture Capture

Canvas, Mediasite Personal Recording & Lecture Capture Support for Instructors & Students

WiFi & Network

FAU wireless and wired internet connectivity related support and requests

Student Services

OwlDone- Student Onboarding, Starfish, TutorTrac, Transient, and Admissions Application Support

Computer, Device, Software & Printer Support

Computer, device, tablet, software, Office 365, hardware, and printer support and requests

Computer Labs & eClassroom

Computer labs, eClassrooms, FAU Print Services, Virtual Apps Support & Requests

Audio Visual & Video Conferencing

Audio Visual & Video Conferencing Requests Including WebEx

Phone Requests and Support & Cable TV Requests

Requests and Support for Phones, Smartphones, Tablets & Cable TV, Phone Billing

Administrative Applications & Reporting

Banner, WebFocus, IEA & Crystal Reports

Additional Services

Cloud Computing, Systems & Database Support, Web Services, File Sharing & Collaboration, TouchNet Marketplace, Research Computing, Security, Print Requests, Video Production Support

Services (1)

Annual Certification Changes - ONLY

Annual Certification Changes requests