Once your ticket is submitted, it will be assigned the appropriate Report Owner or Admin to review and/or make the necessary changes.
Important Note Regarding Requests to Modify a Report: Requests to Modify Reports (adding columns, changing filters, etc.) may require additional approvals by the Data Owner within the University. Example: if the Business Object is related to HR Data, then HR may need to approve the report being shared. The same applies to Finance (Journal Lines), Payroll, Timekeeping, and Budget related Business Objects . Once the sharing request is approved, Report Owners can proceed with sharing the report in Workday. If the Report Owner is a Departmental Report Writer, then a Report Admin will assist with sharing the report to the requested user(s) or group(s).
Troubleshooting Sharing Issues: If the requested user(s) does not have the proper security to run the report or view all contents of the report, then the report cannot be shared until the user(s) obtain the needed security in Workday. Alternatively, the Report Owner can schedule the report to deliver to the users within Workday. The file will then be delivered to the designated user(s) within Workday via “My Reports”.
To Request Security Access / Roles, submit a Ticket Here: (https://helpdesk.fau.edu/TDClient/Requests/ServiceCatalog?CategoryID=6414).