If you are experiencing issues with MYFAU or Self-Service, please review the following knowledge base articles for step-by-step guidance:
• Forgot Your Password or Password Not Working After Reset
Access the article here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=99618
• Account Blocked Due to Suspicious Activity
Please refer to the following article:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=159300&SIDs=13446
• Single Sign-On (SSO) – Stale Request Error
Visit this article for resolution steps:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=133474
For additional assistance contact the OIT Help Desk at (561) 297-3999