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Popular Services

FAU Student Onboarding Portal

Submit a Property Management Ticket

To request access to Banner Student and/or Banner E-Print submit a request

Request assistance with a desktop, laptop, tablet, or a smartphone

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

This is used to request updates to departmental accounts for FAU departments.

This is used to request updates to departmental accounts for FAU departments.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

I can't log into Canvas or MyFAU

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

This is used to create courtesy accounts for non-FAU users

Starfish Support

Access Requests/Role Assignments/Access Issues

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Use this form if you are having problems with your email on Exchange or Office 365.

Request assistance with Echo Personal Capture, Echo Center video links, or & MediaSite

Name change on a phone/IntelliSPEECH

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Annual Certification Changes requests

Information about FAU's email services for faculty, staff, and students.

Request VPN Access for Remote Desktop

Request a new video conference or WebEx session for your meeting or class.

Order and/or Change Office Phone/Analog Line

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.