Popular Services

EH&S Training requests

Submit a Property Management Ticket

Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server

Order or request assistance with Microsoft Teams phone service.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request assistance with a desktop, laptop, tablet, or a smartphone

Creative Services Work Order Requests

Request support or report issues with CMS pages.

Report issues with MYFAU and/or Self-Service

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs

This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.

Request access to tasks and reports in Workday and/or Workday Test Environments

Request and/or change firewall rules.

Request VPN Access for Remote Desktop

To request access to Banner Student and/or Banner E-Print submit a request

Cisco Phone Support

This is used to create courtesy accounts for non-FAU users

This is used to request updates to departmental accounts for FAU departments.

Web Support Request (Research-related)

Request new/or modify supervisory organization, reorganizations, or move vacant positions to another Manager

Request additional storage for a Microsoft Team or OneDrive

Request access to a Shared network drive (ANDI) and/or other special access.

Use this option if you are receving an error message saying your account is locked/suspended.

Request for audio visual equipment for an event

Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request. 

Request access to services such as:
  Research Computing Clusters
  Open OnDemand
​​​​​​  ​OwlChat
​​​​​​  ​OwlChat Toolkit
  OwlChat Assistant
  Storage and other Research Computing Services