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Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

FAU Student Onboarding Portal

To request access to Banner Student and/or Banner E-Print submit a request

Submit a Property Management Ticket

Order and/or Change Office Phone/Analog Line

Use this form if you are having problems with your email on Exchange or Office 365.

Access Requests/Role Assignments/Access Issues

Name change on a phone/IntelliSPEECH

Request a new video conference or WebEx session for your meeting or class.

I can't log into Canvas or MyFAU

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Use this option if you are receving an error message saying your account is locked/suspended.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Order or Change Smartphones, iPads & Tablets with Data

Request for audio visual equipment for an event

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Information about FAU's email services for faculty, staff, and students.

Password resets for Phonemail Xpressions

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Starfish Support

Report issue with Virtual Apps - (

Request support or report issues with CMS pages.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request help with a printer or scanner