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Popular Services

Submit a Property Management Ticket

Request assistance with a desktop, laptop, tablet, or a smartphone

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Order and/or Change Office Phone/Analog Line

Name change on a phone/IntelliSPEECH

To request access to Banner Student and/or Banner E-Print submit a request

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Request help with a printer or scanner

FAU Student Onboarding Portal

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Use this form if you are having problems with your email on Exchange or Office 365.

Request activation on disabled/turned off ports on an existing jack plate

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Access Requests/Role Assignments/Access Issues

Starfish Support

Use this option if you are receving an error message saying your account is locked/suspended.

Request support or report issues with CMS pages.

I can't log into Canvas or MyFAU

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Desktop or laptop connected to network with an ethernet cable and not getting access to the network?

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Report a problem with a Banner Student, Self Service Banner & Appworx

This is used to request updates to departmental accounts for FAU departments.

TutorTrac Support

Request a new video conference or WebEx session for your meeting or class.