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Popular Services

FAU Student Onboarding Portal

Request assistance with a desktop, laptop, tablet, or a smartphone

Submit a Property Management Ticket

Starfish Support

To request access to Banner Student and/or Banner E-Print submit a request

Order and/or Change Office Phone/Analog Line

Request for audio visual equipment for an event

Access Requests/Role Assignments/Access Issues

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Supervisory Organization Issues and Questions

Request a new video conference or WebEx session for your meeting or class.

Request help with a printer or scanner

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Request Authorization to Conduct Survey Research

Request support or report issues with CMS pages.

Order or Change Smartphones, iPads & Tablets with Data

This is used to create courtesy accounts for non-FAU users

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Use this form if you are having problems with your email on Exchange or Office 365.

Password resets for Phonemail Xpressions

VPN Access Request

This is used to request updates to departmental accounts for FAU departments.

Name change on a phone/IntelliSPEECH

Transient Requests