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Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

Submit a Property Management Ticket

To request access to Banner Student and/or Banner E-Print submit a request

Request for audio visual equipment for an event

Request a new video conference or WebEx session for your meeting or class.

FAU Student Onboarding Portal

Access Requests/Role Assignments/Access Issues

Order and/or Change Office Phone/Analog Line

Password resets for Phonemail Xpressions

This is used to create courtesy accounts for non-FAU users

Use this form if you are having problems with your email on Exchange or Office 365.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Use this service to request a new SmartTag

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Request help with a printer or scanner

Name change on a phone/IntelliSPEECH

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

This is provides information about Filelocker - a temporary file sharing solution (

Request Authorization to Conduct Survey Research

Desktop or laptop connected to network with an ethernet cable and not getting access to the network?

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

VIP Account Request - FAU employees only

Report issue with Virtual Apps - (