Submit a Property Management Ticket
Request assistance with a desktop, laptop, tablet, or a smartphone
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Order and/or Change Office Phone/Analog Line
Name change on a phone/IntelliSPEECH
To request access to Banner Student and/or Banner E-Print submit a request
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Request help with a printer or scanner
FAU Student Onboarding Portal
My course is being taught in Canvas and I need help! Use this request for all issues relating to your Canvas course
Use this form if you are having problems with your email on Exchange or Office 365.
Request activation on disabled/turned off ports on an existing jack plate
Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue. Please do not use this for phonemail Xpressions password reset or name change requests.
Access Requests/Role Assignments/Access Issues
Starfish Support
Use this option if you are receving an error message saying your account is locked/suspended.
Request support or report issues with CMS pages.
I can't log into Canvas or MyFAU
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
Desktop or laptop connected to network with an ethernet cable and not getting access to the network?
This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)
Report a problem with a Banner Student, Self Service Banner & Appworx
This is used to request updates to departmental accounts for FAU departments.
TutorTrac Support
Request a new video conference or WebEx session for your meeting or class.