Popular Services

EH&S Training requests

Submit a Property Management Ticket

Request assistance with a desktop, laptop, tablet, or a smartphone

Cisco Phone Support

Request access to tasks and reports in Workday and/or Workday Test Environments

Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.

Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server

Web Support Request (Research-related)

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Report issues with MYFAU and/or Self-Service

This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.

Creative Services Work Order Requests

This is used to request updates to departmental accounts for FAU departments.

Request VPN Access for Remote Desktop

Request access to a Shared network drive (ANDI) and/or other special access.

Use this option if you are receving an error message saying your account is locked/suspended.

Order or request assistance with Microsoft Teams phone service.

Request support or report issues with CMS pages.

Request and/or change firewall rules.

Request additional storage for a Microsoft Team or OneDrive

To request access to Banner Student and/or Banner E-Print submit a request

Procurement, Tuition & Billing Services Requests

Request an announcement for the FAU Insider and/or MYFAU.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

This is used to create courtesy accounts for non-FAU users