Popular Services
Request assistance with a desktop, laptop, tablet, or a smartphone
This is used to request updates to departmental accounts for FAU departments.
This general service will allow you to submit a request to Workday Operations for the areas of Procure to Pay, Budgets, Financials, Grants, HCM, Payroll, etc.
This is used to create courtesy accounts for non-FAU users
Order and/or Change Office Phone/Analog Line
Research Communications Web Support Request
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
To request access to Banner Student and/or Banner E-Print submit a request
Request access to a Shared network drive (ANDI) and/or other special access.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Supervisory Organization moves and modifications; Reorganizations; and Requests to move vacant positions to another Manager
Use this service if you are having issues with your phone, voicemail, or analog/fax line such as no dial tone or similar out of service issue.
This service is not for voicemail password resets or name change requests.
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.