Skip to Services content

Popular Services

Access Requests/Role Assignments/Access Issues

FAU Student Onboarding Portal

Submit a Property Management Ticket

Request assistance with a desktop, laptop, tablet, or a smartphone

To request access to Banner Student and/or Banner E-Print submit a request

Starfish Support

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Name change on a phone/IntelliSPEECH

Order and/or Change Office Phone/Analog Line

Use this form if you are having problems with your email on Exchange or Office 365.

Request support with transcripts ordered from a different institution or agency.

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Request help with a printer or scanner

Report a problem with a Banner Student, Self Service Banner & Appworx

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Supervisory Organization Issues and Questions

Request assistance with software program not working properly

This is used to request updates to departmental accounts for FAU departments.

Request support or report issues with CMS pages.

Account Information Change

Request a Crystal Report

Setup a printer or scanner

Use this option if you are receving an error message saying your account is locked/suspended.