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Popular Services

Request assistance with a desktop, laptop, tablet, or a smartphone

Submit a Property Management Ticket

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

To request access to Banner Student and/or Banner E-Print submit a request

Request a new video conference or WebEx session for your meeting or class.

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Request help with a printer or scanner

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Starfish Support

Request for audio visual equipment for an event

Use this form if you are having problems with your email on Exchange or Office 365.

Access Requests/Role Assignments/Access Issues

Order and/or Change Office Phone/Analog Line

Use this option if you are receving an error message saying your account is locked/suspended.

Request assistance with Echo Personal Capture, Echo Center video links, or & MediaSite

Report problems with audio visual equipment

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Request support or report issues with CMS pages.

This is used to request updates to departmental accounts for FAU departments.

Password resets for Phonemail Xpressions

Order or Change Smartphones, iPads & Tablets with Data

Desktop or laptop connected to network with an ethernet cable and not getting access to the network?

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

I forgot my password and need a password reset.