Access Requests/Role Assignments/Access Issues
FAU Student Onboarding Portal
Submit a Property Management Ticket
Request assistance with a desktop, laptop, tablet, or a smartphone
To request access to Banner Student and/or Banner E-Print submit a request
Starfish Support
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Name change on a phone/IntelliSPEECH
Order and/or Change Office Phone/Analog Line
Use this form if you are having problems with your email on Exchange or Office 365.
Request support with transcripts ordered from a different institution or agency.
Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue. Please do not use this for phonemail Xpressions password reset or name change requests.
Request help with a printer or scanner
Report a problem with a Banner Student, Self Service Banner & Appworx
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
Supervisory Organization Issues and Questions
Request assistance with software program not working properly
This is used to request updates to departmental accounts for FAU departments.
Request support or report issues with CMS pages.
Account Information Change
Request a Crystal Report
Request assistance with MediaSite
Setup a printer or scanner
Use this option if you are receving an error message saying your account is locked/suspended.