Service Catalog

Categories (18)

Canvas, Mediasite Personal Recording, Lecture Capture, and Zoom

Canvas, Mediasite Personal Recording, Lecture Capture, and Zoom support for Instructors & Students

Accounts & Access

Accounts and access requests, such as password reset, multi-factor authentication (Duo), pin reset, locked/disabled accounts, VPN access, courtesy accounts, other account & access related requests.

Administrative Applications & Reporting

Workday, Banner, SSO, Data Warehouse, WebFocus, Leap Ahead, TouchNet, IEA, Crystal Reports, Salesforce, and Power BI

Email & Collaboration

Request assistance or report an issue with Office365 email & calendars, Owlmail/OwlApps, mailing lists (Sympa), SharePoint, and other email & collaboration related requests

Teaching & Learning

Canvas, MediaSite Personal Recording & Lecture Capture, Webex, Zoom, Computer Lab, eClassroom, Virtual Apps, FAU Print Services,

WiFi & Network

FAU wireless and wired internet connectivity related support and requests

Computer, Device, Software & Printer Support

Computer, device, tablet, software, Office 365, hardware, and printer support and requests

Phone Requests and Support & Cable TV Requests

Requests and Support for Phones, Smartphones, Tablets & Cable TV, Phone Billing

Audio Visual & Video Conferencing

Audio Visual & Video Conferencing Requests

Student Services

MyFAU, Self-Service, OwlDone- Student Onboarding, Success Network, WCONLINE, Transient, and Admissions Application Support

Research Computing/HPC

Request access, installation of hardware and software, and report issues related to Research Computing.
High Performance Computing (HPC) at Florida Atlantic University provides students, faculty, and researchers computing resources.

An HPC Cluster is a set of computers that work together in parallel to perform tasks similar to a supercomputer but for the fraction of the price. An HPC cluster is made up of nodes connected by a high-speed network/interconnect that allows users to perform intense computing tasks. FAU currently runs several HPC’s that allow faculty and students in investigate numerous different problem sets.

FAU’s HPC cluster is located on the Jupiter MacArthur campus.

All Students and FAU faculty/researchers can request access to the HPC resources.


VPN Access, Disk Encryption, Firewall rules, and HIPAA training

Server, Storage, & Database

Storage, servers, virtual servers, data center hosting, managed server support, cloud computing, and database options. Assistance with ANDI/ANDISEC drives, VIP Access, Virtual Hosting, EMS, DPM, DNS, Talisma

Project and Portfolio Management

Services related to portfolio, capacity and project management for the Office of Information Technology. Project requests and Project governance services.

Public Affairs

Requests related to Public Affairs: Video Production Support, Announcement, Photography, Web

Undergraduate Admissions

Service requests related to Undergraduate Admissions.

College / Departmental / Division Services

Specialized services provided by individual colleges, departments, and/or divisions

Institutional Advancement

Advancement Services: List Request, Report Request, Project Request, Event Setup, Biographical Update, Prospect Research, Global Add

Services (3)

EH&S Training Requests

EH&S Training requests

Nursing certificate courses tech issues

Report tech issues with College of Nursing certificate courses

Request admin changes in TeamDynamix

Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.