Accounts & Access

Accounts and access requests, such as password reset, multi-factor authentication, pin reset, locked/disabled accounts, VPN access, courtesy accounts, other account & access related requests.

Categories (6)

Can't log in or my account is locked or disabled?

The FAU Account Self-Services portal (https://accounts.fau.edu/) provides FAU users the ability to activate their new FAUNet IDs, reset/change passwords, manage their password recovery options, and/or review how to use their FAUNet ID at Florida Atlantic University. You no longer have to call the OIT Help Desk for a password reset! The power is all yours!
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Account Requests & Updates

Request a change in an FAUNet ID, a courtesy account or your FAU alumni Owl Mail account.
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MFA Support

This is used to request assistance with enrolling in Duo or Entra Multi-factor Authentication, registering a device, Employee key fob requests, etc.
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Shared Network Drive, Systems & Special Network Access

Request access to a shared network drive and/or special access (Andisec, database, HPC, etc.)
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Departmental Account

This is used to request a new departmental email or give/remove access to an existing department email.
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VPN Access (Off-Campus Access)

VPN Access (Off-Campus Access)
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Services (5)

Grouper requests and support

Request a new Grouper group, report an issue with a current group, or add/remove users from a current group.

OnBase Access Request

OnBase Access Request

Onbase Support

Assistance with OnBase access, forms, and workflows.

Request SQL Access to Banner DB

Request SQL Access to Banner DB

Self-Service PIN Reset

Request to have your PIN reset in order to access FAU Self-Service.