My Recently Visited Services

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


Request a new (or used) computer to be setup or reconfigured for another employee or user.


Request or remove admin-level access to Engagement Solutions.


Issues with wired connection to desktop or laptop on campus.


Request access to one of many secure data repositories. Upon approval, users will need to verify the completion of one or more required training courses. Users must submit a request for each data repository they wish to use.


Submit a Property Management Ticket


Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server


Questions or issues regarding set up, removal, or use of delegations in Workday


This is used to create courtesy accounts for non-FAU users


EH&S Training requests


I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.


Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.


Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request.

The Research Computing team requires written approval from your supervisor or instructor before we can create your account. Please ask them to email us at hpc@fau.edu or reply to this ticket approving your access.

Request access to services such as:
  Research Computing Clusters
  Open OnDemand
​​​​​​  ​OwlChat
​​​​​​  ​OwlChat Toolkit
  OwlChat Assistant
  Storage and other Research Computing Services


Submit general questions and technology demo requests for the Instructional Technologies Department here


Request help or report an issue/error with Grade Submission in Canvas


My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course


Submit a ticket for Faculty Activity/Assignment related requests and questions


Use this option if you are receving an error message saying your account is locked/suspended.


Report issues with Office 365 email.


Owl Mail is available for Alumni that have graduated by Summer 2023 and actively use the account.


Request access or assistance with owlONE


Learn how to reach Canvas support or request additional help from Instructional Technologies staff.


Report issues with MYFAU and/or Self-Service