My Recently Visited Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Request to Borrow a Step and Repeat or Retractable Banner from University Communications
A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.
Request access to tasks and reports in Workday and/or Workday Test Environments
Refund Issues. Transaction Research. Error Message Resolution. Product & Store Support. Order Fulfillment Issues
Use this option if you are receving an error message saying your account is locked/suspended.
Request assistance with providing lost instructional time activities, including assignments, discussions, quizzes, live conferences, and recorded lectures.
Request student engagement metric report for Salesforce Marketing Cloud sends.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
FAU IT Support Staff Use Only - Request/Modify Multiple DHCP Reservations
Request approval and setup for Engagement Solutions supported SMS messages.
To add or update constituent biographical information in Raiser's Edge.
* Do not submit this request if depositing a check and deposit form.
Having problems with your device's email and wireless.
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This is used to create courtesy accounts for non-FAU users
Procurement, Tuition & Billing Services Requests
Submit this request for issues, questions, and suggestions identified during the website redesign review. Each issue, question, or suggestion should be submitted as a separate ticket.