My Recently Visited Services

Report issues with MYFAU and/or Self-Service


This ticket is to request the creation of a new Workday Report. Prior to submitting this ticket, please run the FAU RPT All FAU Custom Reports I Can Run by Category Report within Workday. This will breakdown all existing FAU reports you can run within Workday. If you still cannot find a report that meets your needs, please proceed with submitting a ticket.


Request new/or modify supervisory organization, reorganizations, or move vacant positions to another Manager


Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server


Request a personalized one on one or group appointment


Use this option if you are receving an error message saying your account is locked/suspended.


Assistance with OnBase access, forms, and workflows.


Request access to edit CMS pages.


Annual Certification removal requests - Use this form if you would like to REMOVE access for any workers you are certifying. You may use one ticket for multiple workers and/or systems. DO NOT use this ticket to request/add access in any system.


Request a new feature or modification to Engagement Solutions.


Report bugs or issues with an existing Engagement Solutions supported process.


NON-FAU Students, Faculty and Staff can use this form to remove their phone number from the FAU Alert system.


Submit a Property Management Ticket


Request access to tasks and reports in Workday and/or Workday Test Environments


To request access to Banner Student and/or Banner E-Print submit a request


This is used to request updates to departmental accounts for FAU departments.


Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs


Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.


Request help or report an issue/error with Grade Submission in Canvas


Report WiFi outages and unstable connections affecting more than one user.