My Recently Visited Services
This is used by faculty/staff to request a new group/departmental SharePoint site
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
Team Time: Meet your Division of Research colleagues
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request a quote for installation of a classroom or conference room AV system
I need help and canvas support directed me to FAU canvas administrators.
Faculty requiring remote access to their Linux and Windows workstations may apply to have their machines moved to the "Academic" network. These networks move a workstation from the traditional enterprise network to a research network allowing access through a Microsoft Windows Remote Desktop Gateway or a Linux Bastion Host.
Register a device on the open FAU wireless network
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Assistance with technical issues with the Canvas Civic Literacy Course
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Owl Mail is available for Alumni that have graduated by Summer 2023 and actively use the account.
This is for IT staff who have identified a locked AD account
Use this to request the development of a new form or the reprogramming of an existing form by OIT
Booklet/multipage brochure, flyer, invites & save the dates, event programs, ads, folders, social media graphic, mailer, other
Use this request to request new single sign on services, request updates to existing CAS, Saml2, Shibboleth, and other SSO integrations.
Use this option if you are receving an error message saying your account is locked/suspended.
Unable to log into Single Sign On Test
If you are having trouble viewing a shared calendar or sharing calendars, a shared calendar is not syncing correctly, or any other issues please use this to request assistance.