My Recently Visited Services

Request assistance configuring your device (laptop, phone, printer, etc) to our wireless (Wi-Fi) networks if you are unable to connect using the standard instructions.


Request access or assistance with owlONE


Report WiFi outages and unstable connections affecting more than one user.


Request a report from the Registrar’s Office


Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.


Request phone, network, and/or WiFi quotes for major and minor facilities projects


My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course


EH&S Training requests


I tried starting Zoom and it won’t start and/or I’m getting an error.


Use this option if you are receving an error message saying your account is locked/suspended.


This is used to create courtesy accounts for non-FAU users


The Office of Information Technology Research Computing Team offers several Workstations as a Service Offerings.


Request VPN Access for Remote Desktop


Submit this request for assistance with accessibility remediation for courses.


Assistance with Lecture Capture.


Use this service to request a student be added to your course to complete an incomplete. Each request will be verified with the Registrar’s office.


I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.


Use this service for assistance with technical assistance with the Canvas Title IX Course. For questions regarding the content please contact: Evelyn Cruzpino (ecruzpino@fau.edu)


Request re-upload of an archived presentation (limited to previous year plus one term).


Submit general questions and technology demo requests for the Instructional Technologies Department here


Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request.

The Research Computing team requires written approval from your supervisor or instructor before we can create your account. Please ask them to email us at hpc@fau.edu or reply to this ticket approving your access.

Request access to services such as:
  Research Computing Clusters
  Open OnDemand
​​​​​​  ​OwlChat
​​​​​​  ​OwlChat Toolkit
  OwlChat Assistant
  Storage and other Research Computing Services


Request help or report an issue/error with Grade Submission in Canvas