My Recently Visited Services
Submit a ticket for assistance with Dashboards
Request changes or new functionality to the university mobile app or portal.
Request assistance with auto advisor assignments
Request help or report an issue/error with Grade Submission in Canvas
Do you need to request an extension or disable a guest/courtesy account?
Assistance with shared network drive connectivity issues.
I’m having trouble setting up Turnitin in my course or my students have reported issues.
Request re-upload of an archived presentation (limited to previous year plus one term).
This ticket is to request the creation of a new Workday Report. Prior to submitting this ticket, please run the FAU RPT All FAU Custom Reports I Can Run by Category Report within Workday. This will breakdown all existing FAU reports you can run within Workday. If you still cannot find a report that meets your needs, please proceed with submitting a ticket.
If you are having trouble viewing a shared calendar or sharing calendars, a shared calendar is not syncing correctly, or any other issues please use this to request assistance.
Having trouble logging into an FAU owned computer?
Use this service to request assistance with Office 365 installation and activation problems.
Report that a required website or service is blocked on a desktop that is part of the Biomedical Health Research Informatics Core (BHRIC)
Assistance with Payroll Accounting adjustments, Commitment and Obligation questions, Payroll Accounting reports
Use this to request the development of a new form or the reprogramming of an existing form by OIT
This request is meant for regular users (non-report writers) to: request changes to an existing report they run, to report/log issues with an existing report, and/or to request modifications to an alert.
Assistance with technical issues with the Canvas Civic Literacy Course
This request is meant for users with the role of Report Writer or Departmental Report Writer. This ticket is for requests to remove temporary status from temp reports, requests to share a report with specific users or groups (may require additional approvals), and/or requests to modify an existing report.
Submit general questions and technology demo requests for the Instructional Technologies Department here