My Recently Visited Services
Request assistance with a desktop, laptop, tablet, or a smartphone
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
Use this option if you are receving an error message saying your account is locked/suspended.
Request a demo or training session on how to use eClassroom equipment
Request to have your PIN reset in order to access FAU Self-Service.
Submit a ticket for assistance with Dashboards
Request assistance configuring your device (laptop, phone, printer, etc) to our wireless (Wi-Fi) networks if you are unable to connect using the standard instructions.
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Submit this request for issues, questions, and suggestions identified during the website redesign review. Each issue, question, or suggestion should be submitted as a separate ticket.
Report a problem with a Banner Student, Self Service Banner & Appworx
Use this service to gain access to MATLAB is a mathematical computation, visualization, and programming language; available to all FAU Students and Faculty.
This is used to request access or training for My Mediasite
This is used to create courtesy accounts for non-FAU users
To request access to Banner Student and/or Banner E-Print submit a request
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Submit general questions and technology demo requests for the Instructional Technologies Department here
Request help or report an issue/error with Grade Submission in Canvas
Submit a ticket for Faculty Activity/Assignment related requests and questions
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Owl Mail is available for Alumni that have graduated by Summer 2023 and actively use the account.