My Recently Visited Services

Assistance with Academic Affiliates.


Use this service to report any issues with the performance of an existing form.
Important: Recent authentication changes require users to clear their browser cache for the updates to work correctly.
Please follow these steps to clear your browser cache and try again before submitting a support ticket.
https://helpdesk.fau.edu/TDClient/2061/Portal/K...


This is used by Staff to request a password reset for system or database access.


Having problems with your device's email and wireless.


Notify us of upcoming changes with your service provider due to certificate changes or metadata updates


Submit a ticket for Faculty Activity/Assignment related requests and questions


Request or renew access to research computing servers. User access must be reconfirmed during the start of the Fall and Spring semesters. Please request a new account or confirm your access by submitting a request.

The Research Computing team requires written approval from your supervisor or instructor before we can create your account. Please ask them to email us at hpc@fau.edu or reply to this ticket approving your access.

Request access to services such as:
  Research Computing Clusters
  Open OnDemand
​​​​​​  ​OwlChat
​​​​​​  ​OwlChat Toolkit
  OwlChat Assistant
  Storage and other Research Computing Services


Submit general questions and technology demo requests for the Instructional Technologies Department here


Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server


EH&S Training requests


Report issues with Office 365 email.


Request access or assistance with owlONE


Learn how to reach Canvas support or request additional help from Instructional Technologies staff.


Report issues with MYFAU and/or Self-Service


Assistance with technical issues with the Canvas Civic Literacy Course


Request VPN Access for Remote Desktop


Submit a Property Management Ticket


If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.


Budget Amendments


Report problems/issues with equipment or instructor workstation


Report issues with computer lab equipment


We offer face-to-face support and advice from a team of experts about research computing, data management, and scientific workflows. From writing grant proposals to standing-up computing environments, the OIT Research Computing team brings a wealth of knowledge and first-hand experience in both the technical and academic fields. We will sit down with you in a dedicated, one-on-one consultation to understand your needs and goals and support your research from start to finish.