My Recently Visited Services
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Request Access to LeapAhead Reports/Templates
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Need Access in Workday? Submit a Request or Report an Issue (excluding login issues)
Request a new (or used) computer to be setup or reconfigured for another employee or user.
This is used to create courtesy accounts for non-FAU users
Submit Project Requests and review information on the OIT Project Governance. All OIT projects will be submitted via this centralized form and will be added to the OIT project portfolio.
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request a message to display as an announcement on users' Canvas Dashboards.
Use this option if you are receving an error message saying your account is locked/suspended.
This ticket is to request the creation of a new Workday Report. Prior to submitting this ticket, please run the FAU RPT All FAU Custom Reports I Can Run by Category Report within Workday. This will breakdown all existing FAU reports you can run within Workday. If you still cannot find a report that meets your needs, please proceed with submitting a ticket.
This is used to request access to an existing group/departmental SharePoint site
This is used to provide instructions on how to connect a SharePoint Calendar to Outlook
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server
Request Authorization to Conduct Survey Research
A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.
Request help or report an issue/error with Grade Submission in Canvas