My Recently Visited Services
Use this option if you are receving an error message saying your account is locked/suspended.
If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.
Request assistance configuring your device (laptop, phone, printer, etc) to our wireless (Wi-Fi) networks if you are unable to connect using the standard instructions.
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
The colocation service enables departments to physically store servers and other storage hardware in OIT data centers.
Print, Collateral, and Graphic Design for College of Science
Request/Modify user access to the TouchNet system
Use this request if you need to request access to terminated/resigned employee's email account.
Request a quote for installation of a classroom or conference room AV system
This request is meant for regular users (non-report writers) to: request changes to an existing report they run, to report/log issues with an existing report, and/or to request modifications to an alert.
Request help with a printer or scanner
Request help or report an issue/error with Grade Submission in Canvas
To request access to Banner Student and/or Banner E-Print submit a request
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Request a new feature or modification to Engagement Solutions.
This is for IT staff who have identified a locked AD account
Report tech issues with College of Nursing certificate courses
Request Authorization to Conduct Survey Research
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Request a message to display as an announcement on users' Canvas Dashboards.
Request a personalized one on one or group appointment
This request is only for active employees. Employment status is verified before providing the Key Fob.