My Recently Visited Services
Internal Service requests for Undergraduate Admissions
I’m having trouble setting up Turnitin in my course or my students have reported issues.
If you are having trouble logging in to any of FAU's services, such as Canvas, MYFAU, or Workday, and want to reset your password.
Submit a request for help with developing or maintaining Frevvo forms
Report a unmappable/missing home drive (M: drive)
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Submit a request for assistance with Multi-factor authentication - Enrolling in MFA, registering a device, activating a new phone, etc.
Assistance with technical issues with the Canvas Civic Literacy Course
Request approval and setup for Engagement Solutions supported SMS messages.
Questions or issues regarding set up, removal, or use of delegations in Workday
Use this option if you are receving an error message saying your account is locked/suspended.
ONLY FOR FAU IT STAFF
Use this request to submit questions related to Online Advising (EZ Advising)
Request assistance configuring your device (laptop, phone, printer, etc) to our wireless (Wi-Fi) networks if you are unable to connect using the standard instructions.
This service is used to request support for life‑safety and monitoring communication devices, including Blue Light phones, elevator phones, call boxes, and other analog alarm or safety phone lines.
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Submit general questions and technology demo requests for the Instructional Technologies Department here
Request help or report an issue/error with Grade Submission in Canvas
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
Submit a ticket for Faculty Activity/Assignment related requests and questions
To request access to Banner Student and/or Banner E-Print submit a request
Order or Request Assistance with FAU Software, including Microsoft 365 Copilot , Visio, Project, Google AI Pro, JAMF, Adobe Creative Cloud, NVivo, SAS, SQL, and Windows Server