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Categories (18)
Canvas, Mediasite Personal Recording, Lecture Capture, and Zoom
Canvas, Mediasite Personal Recording, Lecture Capture, and Zoom support for Instructors & Students
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Accounts & Access
Accounts and access requests, such as password reset, multi-factor authentication (Duo), pin reset, locked/disabled accounts, VPN access, courtesy accounts, other account & access related requests.
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Administrative Applications & Reporting
Workday, Banner, SSO, Data Warehouse, WebFocus, Leap Ahead, TouchNet, IEA, Crystal Reports, Salesforce, and Power BI
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Email & Collaboration
Request assistance or report an issue with Office365 email & calendars, Owlmail/OwlApps, mailing lists (Sympa), SharePoint, and other email & collaboration related requests
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Teaching & Learning
Canvas, MediaSite Personal Recording & Lecture Capture, Webex, Zoom, Computer Lab, eClassroom, Virtual Apps, FAU Print Services,
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WiFi & Network
FAU wireless and wired internet connectivity related support and requests
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Computer, Device, Software & Printer Support
Computer, device, tablet, software, Office 365, hardware, and printer support and requests
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Phone Requests and Support & Cable TV Requests
Requests and Support for Phones, Smartphones, Tablets & Cable TV, Phone Billing
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Audio Visual & Video Conferencing
Audio Visual & Video Conferencing Requests
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Student Services
MyFAU, Self-Service, OwlDone- Student Onboarding, Success Network, WCONLINE, Transient, and Admissions Application Support
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Research Computing/HPC
Request access, installation of hardware and software, and report issues related to Research Computing.
High Performance Computing (HPC) at Florida Atlantic University provides students, faculty, and researchers computing resources.
An HPC Cluster is a set of computers that work together in parallel to perform tasks similar to a supercomputer but for the fraction of the price. An HPC cluster is made up of nodes connected by a high-speed network/interconnect that allows users to perform intense computing tasks. FAU currently runs several HPC’s that allow faculty and students in investigate numerous different problem sets.
FAU’s HPC cluster is located on the Jupiter MacArthur campus.
All Students and FAU faculty/researchers can request access to the HPC resources.
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Security
VPN Access, Disk Encryption, Firewall rules, and HIPAA training
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Server, Storage, & Database
Storage, servers, virtual servers, data center hosting, managed server support, cloud computing, and database options. Assistance with ANDI/ANDISEC drives, VIP Access, Virtual Hosting, EMS, DPM, DNS, Talisma
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Project and Portfolio Management
Services related to portfolio, capacity and project management for the Office of Information Technology. Project requests and Project governance services.
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Public Affairs
Requests related to Public Affairs: Video Production Support, Announcement, Photography, Web
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Undergraduate Admissions
Service requests related to Undergraduate Admissions.
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College / Departmental / Division Services
Specialized services provided by individual colleges, departments, and/or divisions
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Institutional Advancement
Advancement Services: List Request, Report Request, Project Request, Event Setup, Biographical Update, Prospect Research, Global Add
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Services (3)
EH&S Training Requests
EH&S Training requests
Nursing certificate courses tech issues
Report tech issues with College of Nursing certificate courses
Request admin changes in TeamDynamix
Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Popular Services
I need help with a computer, laptop, tablet, or smartphone
EH&S Training Requests
Property Management Requests
Assistance with Multi-Factor Authentication (DUO)
MyFAU and/or Self-Service Issues
My Recently Visited Services
Connect SharePoint to Outlook
Report Issues with SharePoint
SharePoint Access
New Departmental Account
TouchNet Marketplace Support
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