Service Catalog

Categories (18)

Canvas, Mediasite Personal Recording, Lecture Capture, and Zoom

Canvas, Mediasite Personal Recording, Lecture Capture, and Zoom support for Instructors & Students
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Accounts & Access

Accounts and access requests, such as password reset, multi-factor authentication, pin reset, locked/disabled accounts, VPN access, courtesy accounts, other account & access related requests.
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Administrative Applications & Reporting

Workday, Banner, SSO, Data Warehouse, WebFocus, Leap Ahead, TouchNet, IEA, Crystal Reports, Salesforce, and Power BI
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Email & Collaboration

Request assistance or report an issue with Office365 email & calendars, Owlmail/OwlApps, mailing lists (Sympa), SharePoint, and other email & collaboration related requests
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Teaching & Learning

Canvas, MediaSite Personal Recording & Lecture Capture, Webex, Zoom, Computer Lab, eClassroom, Virtual Apps, FAU Print Services,
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WiFi & Network

FAU wireless and wired internet connectivity related support and requests
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Computer, Device, Software & Printer Support

Computer, device, tablet, software, Office 365, hardware, and printer support and requests
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Phone Requests and Support

Requests and Support for Phones, Smartphones, Tablets, & Phone Billing
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Audio Visual & Video Conferencing

Audio Visual & Video Conferencing Requests
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Student Services

MYFAU, Self-Service, Success Network, WCONLINE, Transient, and Admissions Application Support
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Research Computing

Request access to, installation of, or support for hardware and software related to Research Computing.

High Performance Computing (HPC) at Florida Atlantic University provides students, faculty, and researchers with high-power computing resources. The HPC service is hosted on the Jupiter MacArthur campus.

What Is an HPC Cluster?
An HPC cluster is a group of interconnected computers that work together in parallel to solve computationally intensive problems — delivering supercomputing-level performance at a fraction of the cost. The cluster consists of multiple nodes connected by a high-speed network interconnect, enabling users to run demanding workloads efficiently.


Who Can Access theme?
FAU students, faculty, and researchers may request access to HPC resources to investigate a wide range of research problems.
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Security

VPN Access, Disk Encryption, Firewall rules, and HIPAA training
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Server, Storage, & Database

Storage, servers, virtual servers, data center hosting, managed server support, cloud computing, and database options. Assistance with ANDI/ANDISEC drives, VIP Access, Virtual Hosting, EMS, DPM, DNS, Talisma
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Project and Portfolio Management

Services related to portfolio, capacity and project management for the Office of Information Technology. Project requests and Project governance services.
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Division of University Communications

Requests related to Division of University Communications: Video Production Support, Announcement, Photography, Web, Presidential Events
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Undergraduate Admissions

Service requests related to Undergraduate Admissions.
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College / Departmental / Division Services

Specialized services provided by individual colleges, departments, and/or divisions
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Institutional Advancement

Advancement Services: List Request, Report Request, Project Request, Event Setup, Biographical Update, Prospect Research, Global Add
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Services (4)

EH&S Training Requests

EH&S Training requests

Nursing eValue Support Request

Nursing eValue Support Request

OIT Contract Requests

For OIT use only. Submit documents for review for Administrative Operations.

Request admin changes in TeamDynamix

Only for TDX Technician users: Use this form if you would like to request changes in TeamDynamix that requires admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.