Knowledge Base

Categories (11)

New to FAU

Information to get you started and contact Information for OIT
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Accounts and Access

Information and How-To guides for log in and account-related questions.
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Email & Collaboration

Information and How-To guides for email, cloud storage, file sharing and collaboration tools
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Computer, Device & Software Support

Information and How-To guides for things related to computer, device, and software support
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Student Support

Information including ALEKS, OwlDone, Remote Proctor, Printing on Campus, and Known Issues.
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Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning (Canvas, Zoom, Mediasite)
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Security

Information on how to keep your account and computer secure, how to connect to the VPN, and other security tools.
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Wi-Fi & Network

How to guides to connect to Florida Atlantic Wi-Fi and assistance with Wi-Fi or Network issues.
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Phone Support

Information and quick start guides for office phones.

Notice: Florida Atlantic University is upgrading from Cisco desk phones to Microsoft Teams Phone to provide a more modern, flexible communication experience. As part of this transition, support for Cisco desk phones will no longer be available. If your Cisco phone is not working, it will not be repaired. Instead, we’ll help you move to Microsoft Teams Phone for a seamless experience.
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Administrative Applications and Reporting

Administrative Applications and Reporting: Workday, Frevvo, etc
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Research Computing

Information related to Research Computing
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