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Services A-Z (231)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Affiliates

Assistance with Academic Affiliates.

Academic Questions

Assistance with Academic Questions

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Role Assignment Issues and Requests

Access Requests/Role Assignments/Access Issues

Role Assignment Issues and Requests

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Access Requests/Role Assignments/Access Issues

Account Information Change

Account Information Change

Accounts Payable Questions

Assistance with Accounts Payable Questions

Add Jobs, Extensions, Ending Additional Assignments and Terminations Issues and Questions

Questions regarding the following business processes: Add Job, Change Job - Extend Assignment, End Additional Assignment and Termination

Add Student with incomplete

Use this service to request a student be added to your course to complete an incomplete. Each request will be verified with the Registrar’s office.

Add user log-in access to computer

Need to login to a computer and do not have access?

Add/Remove users from a departmental account

This is used to request updates to departmental accounts for FAU departments.

Add/Remove users from a departmental account

This is used to request updates to departmental accounts for FAU departments.

Annual Certification Changes - ONLY

Annual Certification Changes requests

Are you having issues accessing or viewing an Echo360 & MediaSite recording?

Request assistance with Echo Personal Capture, Echo Center video links, or & MediaSite

Assistance with a Research Computing application

Request assistance with a research computing application.

Assistance with Multi-Factor Authentication (DUO)

Submit a request for assistance with Multi-factor authentication, or to request a Key Fob.

Audio Visual Classroom Equipment

Request audio visual equipment for a classroom.

Audio Visual Classroom Equipment

Requests audio visual equipment for a classroom

Audio Visual Event Equipment

Request for Audio Visual Event Equipment

Audio Visual Event Equipment

Request for audio visual equipment for an event

Audio Visual Event Equipment

Request audio visual equipment for an event

Audio Visual Support

Having problems with the audio visual equipment?

Audio Visual Support

Having problems with the audio visual equipment? Click here!

B

Banner Access - Human Resources Data

Request Access to HR data in Banner

Banner Releases/Upgrades/Patches

OIT Staff Only - Request Banner Releases/Upgrades/Patches to be installed by DBA

Billing Address Change

Billing Address Change

Blackboard Content or Data Request

Make a request for previous Blackboard content or data

Blocked Web Site

Report a blocked website when using the BHRIC

Budget Amendments

Budget Amendments

Business Process Issues & Questions - HR Use ONLY

Assistance with Business Process Issues & Questions

C

Can't Access OwlMail?

OwlMail Access Problems

Can't connect? Request help connecting to the FAU wireless network

Can't connect? Request live help configuring your device to the FAU wireless network.

Can't log in or my account is locked or disabled?

Assistance with password resets & unlocking disabled or suspended accounts

Can't log into a campus computer?

Having trouble logging into an FAU owned computer?

Canvas Help

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Canvas Help

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Canvas support directed me to FAU

I need help and canvas support directed me to FAU canvas administrators.

Classification & Compensation Issues and Questions

General Questions Regarding AMP/SP Positions and Requests to Move unfilled positions to Another Manager

Classroom Technology / Learning Resources

Request Audio/Visual equipment for a classrom

Classroom Technology Support

This is used for reporting issues with audio visual equipment or services in an e-classroom or other supported rooms

Connect SharePoint to Outlook

This is used to provide instructions on how to connect a SharePoint Calendar to Outlook

Customized call processing & call distribution designs and requests

Customized call processing & call distribution designs and requests

D

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Disconnect of Cellular, Smartphones, iPads, & Tablets

Disconnect of Cellular, Smartphones, iPads, & Tablets

Disconnect of Phone or Analog Line

Disconnect of Phone or Analog Line

Disk Encryption

Request disk encryption for desktop or laptop

DNS Requests

Request to create or update DNS records.

E

Echo360 & MediaSite Training

This is used to request Echo360 & MediaSite training.

eGrades Submission for Canvas

Request help or report an issue/error with eGrades Banner Submission.

Email account information

Information about FAU's email services for faculty, staff, and students.

EMS Access Requests

Request to add or remove access to EMS (Event Management System).

EMS Assistance and Issues

Request assistance with EMS (Event Management System).

F

Facilities Project

Request phone, network, and/or WiFi quotes for major and minor facilities projects

Facilities Projects

Request phone, network, and/or WiFi quotes for major and minor facilities projects

FAIR Requests

Submit a ticket for FAIR related issues and questions.

FAUNet ID Change

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Filelocker Information

This is provides information about Filelocker - a temporary file sharing solution (https://filelocker.fau.edu)

G

General Biomedical Health Research Information Core (BHRIC) Requests

General BHRIC Requests

Graduate Admissions Application

Used by students to apply to the university graduate programs.

H

HIPAA Training Requests

HIPAA Training Requests

How do I access the virtual software or remote apps?

Access to virtual apps?

How to connect to the FAUGUEST Wireless Network

Intended for users who require temporary access to the FAU wireless network

How to request a printing refund

Need a refund for a failed print job?

How to share an Exchange calendar

Information on how to share calendars

I

I am not able to access OARS

OARS Issues

I am not able to access OARS

OARS Issues

I can't log into Canvas or MyFAU

I can't log into Canvas or MyFAU

I forgot my password

I forgot my password and need a password reset.

I need help with a computer, laptop, tablet, or smartphone

Request assistance with a desktop, laptop, tablet, or a smartphone

Install DPM backup on user's computer

This is used to request System Server Admin push DPM out to a user's machine

Install FAU owned and supported software

Request assistance to install software on your FAU computer

Install Oracle client

Request assistance to install Oracle client on your FAU computer

J

Journal Entry Issues and Questions

Journal Entry Issues and Questions

L

LockDown Browser/Monitor

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

M

Mobile Device Configurations

Mobile Configurations Instructions

Modify or Cancel existing Echo360 & MediaSite recording(s)

Modify or Cancel existing Echo360 & MediaSite recording(s)

Modify or Cancel existing Video Conference meeting

Cancel or request a change to an existing Video Conference meeting

My account is locked

Use this option if you are receving an error message saying your account is locked/suspended.

N

Name change on a phone/IntelliSPEECH

Name change on a phone/IntelliSPEECH

New Banner Project, Service, or Integration request

New project, service, or integration related to Banner

New Construction Project Request

New Construction Project Request

New Departmental Account

A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.

New Departmental Account

A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.

New General Ledger Account / Spend or Revenue Category Request

New General Ledger Account / Spend or Revenue Category Request

New printer or scanner setup request

Setup a printer or scanner

O

Office 365 Installation and Activation Troubleshooting

Use this service to request assistance with Office 365 installation and activation problems.

Office 365 Information and Installation Instructions

Office 365 information and installation instructions

Onboarding Issues and Questions

General questions regarding Onboarding

One Time payment outside Supervisory Organization

Use this service to request a one time payment outside Supervisory Organization

One Time payment outside Supervisory Organization

Use this service to request a one time payment outside Supervisory Organization

Order and/or Change Office Phone/Analog Line

Order and/or Change Office Phone/Analog Line

Order New, Change Existing, or Disconnect Cable TV

Order new, change existing, and/or disconnect Cable TV

Order or Change Smartphones, iPads & Tablets with Data

Order or Change Smartphones, iPads & Tablets with Data

Order Software for FAU computer or personal computer

Purchase software for FAU owned computer, personal computer.

Organization Request

Request a new organization to be created in the Learning Management System or request the creation of non-FAU users.

Other Talisma issues

Is your Talisma issue not listed? Use this to request assistance.

OwlApps Information

This is used to provide all FAU users information about OwlApps

OwlDone - FAU Student Onboarding Portal

FAU Student Onboarding Portal

P

Password Reset for a Database

This is used by Staff to request a password reset for system or database access.

Payroll Accounting Issues and Questions

Assistance with Payroll Accounting adjustments, Commitment and Obligation questions, Payroll Accounting reports

Payroll Questions and Issues

Assistance with Payroll Issues and Questions

Performance Appraisals

Assistance performance appraisal process

Period Activity Pay

Assistance with Period Activity Pay

Phonemail Xpressions Password Reset

Password resets for Phonemail Xpressions

Phonemail Xpressions Requests

Phonemail Xpressions Request

Poster Printing - Broward campuses

Poster printing requests for Broward campuses

Printer needs repair/replacement part

OIT or your College/Department IT staff has determined your printer needs to be repaired.

Procurement issues relating to requisitions and purchase orders

Requests for procurement issues relating to requisitions and purchase orders

Program/software installed on computer not working

Request assistance with software program not working properly

Property Management Requests

Submit a Property Management Ticket

Provide an AV System Quote / Design

Provide a quote for installation of a classroom or conference room AV system

Purchasing

Requests related to Purchasing

Q

Quick Start Guide

Sympa Mailing List Quick Start Guide - http://fau.edu/oit/email/listservs.php#12

Quote for New Computer, Monitors or Laptop

Request quote for new FAU owned computer equipment

Quote requests for Broward Campuses

Quote requests for Broward Campuses

R

Recruitment Issues and Questions

Hiring process questions: Create Job Requisition, Hire Employee, Change Job - Promotion/Demotion/Recruitment Job Change/Reassignment

REDCap Request

REDCap Request

Register a device on the FAU Wireless Network

Register a device on the open FAU wireless network

Remove access from Talisma

Request to remove access from Talisma

Repair or Troubleshoot

Having issues with your cable-TV on campus?

Report a Banner Student production problem

Report a problem with a Banner Student, Self Service Banner & Appworx

Report a Problem with HPC Windows and Linux clusters

Report a Problem with HPC Windows and Linux clusters

Report a unmappable/missing home drive (M: drive)

Report a unmappable/missing home drive (M: drive)

Report a WiFi outage or unstable connection affecting multiple users

Report WiFi outages and unstable connections affecting more than one user.

Report an email problem

Use this form if you are having problems with your email on Exchange or Office 365.

Report Hardware Issues

Report issues with computer lab equipment

Report issue with computer equipment

Do you need repair/replacement of equipment?

Report Issues

This is used to report any issues with OwlApps

Report issues with an existing WD report

Report Issues with Printing & FAU Print Services

Report issues with printing in a computer lab or with FAU Print Services.

Report Issues with SharePoint

This is used to report issues with SharePoint

Report issues with wired network

Desktop or laptop connected to network with an ethernet cable and not getting access to the network?

Report login issues on an OIT-hosted VM

Report log in issues on an OIT hosted Virtual Machine

Report permissions problems accessing an ANDI shared drive

Report permissions problems accessing an ANDI shared drive

Report problem in eClassroom

Report problems/issues with equipment or instructor workstation

Report Software Issues

Report an issue with software program on a lab computer

Request a backup or restore on an existing ANDI shared drive

Request a backup or restore on an existing ANDI shared drive

Request a BOG Budget/Employee/Stipends Reports

Request a BOG Budget/Employee/Stipends Reports

Request a BOG Student Report

Request a BOG Student Report

Request a Courtesy Account

This is used to create courtesy accounts for non-FAU users

Request a Crystal Report

Request a Crystal Report

Request a malware/virus scan

Malware or a virus is suspected on a computer and assistance is needed

Request a new ANDI shared drive

Request a new ANDI shared drive for your department.

Request a new mailing list

Request a new mailing list.

Request a New Report

Request a new Video Conference meeting

Request a new video conference or WebEx session for your meeting or class.

Request a port installation

Request a new port jack plate be installed

Request a Report

Request a report, survey, or data file.

Request access for Talisma

Request access for Talisma

Request access to ANDISEC

Request access to ANDISEC

Request Access to Banner Student & Banner E-Print

To request access to Banner Student and/or Banner E-Print submit a request

Request access to computer lab or classroom

Request Electronic Door Access to the following rooms:AD 102, AD 122, HA 109, HA 110, HA 111, HC 111, SR 278

Request an Alumni Account (Owl Mail)

This is used to create alumni accounts for former FAU students.

Request an extension or disable a Courtesy Account

Do you need to request an extension or disable a guest/courtesy account?

Request Authorization to Conduct Survey Research

Request Authorization to Conduct Survey Research

Request Cross-Listed Course

Request Cross-Listed Course

Request Database/System Access

This is used by Staff to request access to a system or database.

Request Echo links to be converted to Mediasite Links

Request Echo links to be converted to Mediasite links

Request Echo360 & MediaSite Recording

Request an Echo360 & MediaSite recording for your course

Request eClassroom Demo/Training

Request a demo or training session on how to use eClassroom equipment

Request email archiving assistance

Request assistance with email archiving

Request help with a calendar

Having trouble viewing a shared calendar or sharing calendars? A shared calendar not syncing correctly?

Request help with printer or scanner

Request help with a printer or scanner

Request HPC User Account

Request access to research computing

Request Installation of Hardware on HPC Windows and Linux clusters

Request Installation of Hardware on HPC Windows and Linux clusters

Request Installation of Research Software on HPC Windows and Linux clusters

Request Installation of Research Software on HPC Windows and Linux clusters

Request New SharePoint Site

This is used by faculty/staff to request a new group/departmental SharePoint site

Request OIT VM hosting

Request OIT VM hosting

Request or Modify Multiple IP/DHCP Reservations

FAU IT Support Staff Use Only - Request/Modify Multiple DHCP Reservations

Request port activation

Request activation on disabled/turned off ports on an existing jack plate

Request quota increase for ANDI shared drives

Request increase quota for ANDI shared drives

Request quote for new printer

Printer quote request

Request quote to repair computer equipment

Submit to hardware vendor for repair/replacement of part

Request Shared Network Drive Access (ANDI)

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Request Software in Lab or eClassroom

Request software to be installed in an instructional/open computer lab or eClassroom

Request VM resources

Request VM resources

Request WebFOCUS/LeapAhead Support

Request WebFOCUS/LeapAhead Support

Request/Change Firewall Rules

Request and/or change firewall rules.

Request/Renew HPC User Account

Request or renew access to research computing

S

Setup a computer

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Shared Network Drive (ANDI) Troubleshooting and Help

Your network drive disappear? Network drive ass access appear to be denied?

SharePoint Access

This is used to request access to an existing group/departmental SharePoint site

Single-Sign On Requests

Report single-sign on (SSO) issues

Skype (formerly Lync) Information

Skype for Business is a service that lets you connect with others through instant messaging (IM), video calls, and online meetings.

Smartphones, iPads & Tablets Support

Having problems with your device's email and wireless.

SmartTag Issues and Requests

Use this service to request a new SmartTag

SmartTag Title Change

Use this service if you want to change the title of an existing SmartTag

SmartTags Issues and Requests

Use this service to request a new SmartTag or report any issues.

Starfish Support

Starfish Support

Student Requesting/Troubleshooting Cable TV

Requesting/Troubleshooting Cable TV for students.

Supervisory Organization Issues and Questions

Supervisory Organization Issues and Questions

Surplus/Dispose of Computer

Need to Surplus a computer?

System to System Integration Issues - HR/Payroll Use ONLY

Service related to Workday integration

T

Talisma is not sending/receiving emails

Report Talisma email issues.

Timekeeping Issues and Questions

Assistance with Timekeeping and Questions

Timekeeping Issues and Questions

Assistance with Timekeeping and Questions

TouchNet Marketplace Access Requests

TouchNet Marketplace Access Requests

TouchNet Marketplace Support

TouchNet Marketplace Support

Training & Personal Appointment Request

Request a personalized one on one or group appointment

Training (Faculty)

This is used to request OwlApps training

Transcripts Password/Pin Reset

Request to have your PIN reset in order to access transcripts.

Transient Requests

Transient Requests

Travel Policy Questions

Travel Policy Questions

Travel/pCard and Other expense Questions

Assistance with Travel/pCard and Other expense Questions

Travel/pCard and Other expense Questions

For more information about Travel, please visit: http://www.fau.edu/controller/travel/

Trouble with your office phone, phonemail or analog/fax line

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Turnitin Help

I tried to submit my paper and it wouldn’t go through or I got an error.

TutorTrac Support

TutorTrac Support

U

Undergraduate Admissions Application

Used by students to apply to FAU's Undergraduate programs.

University Travel System

Click here for issues or requests regarding University Travel System

Unlock Active Directory account

This is for IT staff who have identified a locked AD account

V

Video Conferencing Support

Having trouble with the video conference meeting or equipment?

Virtual App Support

Report issue with Virtual Apps - (http://fau.edu/apps/)

VPN Access

Request VPN Access for Remote Desktop

VPN Access Removal

Request VPN Access to be removed for yourself or on behalf of another user.

VPN Access Request

VPN Access Request

W

Web Access to your email OWA, OwlMail & Office365

Web access for students (Owlmail) and faculty/staff (Outlook Web Access or Office365)

WebEx

Request assistance with WebEx.

WebEx

I tried starting Webex and it won’t start and/or I’m getting an error.

Website Editing (CMS) Access

Request access to edit CMS pages.

Website Editing (CMS) Support

Request support or report issues with CMS pages.

Website Editing (CMS) Template Creation

Request a new CMS template for your college/department website

Website Editing (CMS) Training

Request website editing training for your college/department website

WordPress Support

Support for various for WordPress blogs.

Workday School Admin - HR-Provost Use ONLY

This service is only for HR-Provost use.