Services A-Z (300)

Assistance with Academic Affiliates.

Assistance with Academic Questions

Access Issues/Role Assignment Requests

All students who have attended or graduated FAU get to keep an active FAU Owl Apps email account.

Access/Support with Amazon Web Services

Account Information Change

Assistance with Accounts Payable Questions

Questions regarding the following business processes: Add Job, Change Job - Extend Assignment, End Additional Assignment and Termination

Use this service to request a student be added to your course to complete an incomplete. Each request will be verified with the Registrar’s office.

Need to login to a computer and do not have access?

This is used to request updates to departmental accounts for FAU departments.

Animation/Video request for DOR staff

Request an Announcement for FAU Broward Campuses

Request an Announcement for FAU Jupiter and/or Harbor Branch

Annual Certification removal requests - Use this form if you would like to REMOVE access for any workers you are certifying. You may use one ticket for multiple workers and/or systems. DO NOT use this ticket to request/add access in any system.

Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs

Request assistance with MediaSite

Request assistance with a research computing application.

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Requests audio visual equipment for a classroom

Request for audio visual equipment for an event

Report problems with audio visual equipment

Request assistance with auto advisor assignments

OIT Staff Only - Request Banner Releases/Upgrades/Patches/Clone Requests to be installed by DBA

Billing Address Change

Biographical Update

Make a request for previous Blackboard content or data

Report a blocked website when using the BHRIC

Budget Amendments

Assistance with Business Process Issues & Questions

OwlMail Access Problems

Can't connect? Request live help configuring your device to the FAU wireless network.

Having trouble logging into an FAU owned computer?

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Request seat reservations to be enabled for courses in Canvas

I need help and canvas support directed me to FAU canvas administrators.

Use this service for assistance with technical assistance with the Canvas Title IX Course. For questions regarding the content please contact: Evelyn Cruzpino (ecruzpino@fau.edu)

Use this change to request simple alterations to an existing Frevvo form

Use this when you need to change your Google Classroom status from student to teacher

Assistance with technical issues with the Canvas Civic Literacy Course

General Questions Regarding AMP/SP Positions and Requests to Move unfilled positions to Another Manager

Use this service to request building card access, an office key, or access to the Data Center in building CM22 ONLY.

This is used to provide instructions on how to connect a SharePoint Calendar to Outlook

Creative Services Work Order Requests

FAU Northern Campuses team offers various creative services for FAU Jupiter and Harbor Branch campuses.

Customized call processing & call distribution designs and requests

Submit a ticket for assistance with Dashboards

Database Support request for DOR staff

Questions or issues regarding set up, removal, or use of delegations in Workday

Request a detail code from Tuition and Billing

Digital marketing/promotional requests

Disconnect of Cellular, Smartphones, iPads, & Tablets

Disconnect of Phone or Analog Line

Request to create or update DNS records.

Edit/update existing Captive login portal

EH&S Training requests

Information about FAU's email services for faculty, staff, and students.

Request to add or remove access to EMS (Event Management System).

Request assistance with EMS (Event Management System).

Event setup request

Use this service to report any issues or requests for Exit Form II

Use this form to request or update any messaging sent by the Undergraduate Admissions Office

Request phone, network, and/or WiFi quotes for major and minor facilities projects

Request phone, network, and/or WiFi quotes for major and minor facilities projects

Submit a ticket for FAIR related issues and questions.

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

This is provides information about Filelocker - a temporary file sharing solution (https://filelocker.fau.edu)

Request financial hierarchy changes - only to be used by Controller's office staff members.

General BHRIC Requests

Global Add requests

Request help or report an issue/error with Grade Submission in Canvas

Submit this ticket to request assistance or report an issue with FAU's Graduate Admissions Application.

HIPAA Training Requests

Information on how to access Virtual Apps

Intended for users who require temporary access to the FAU wireless network

Need a refund for a failed print job?

Information on how to share calendars

Request assistance with a desktop, laptop, tablet, or a smartphone

If you are having trouble logging in to any of FAU's services, such as Canvas, MyFAU, or Workday, and want to reset your FAUNet ID password

This is used to request System Server Admin push DPM out to a user's machine

Request assistance to install software on your FAU computer

Request assistance to install Oracle client on your FAU computer

Submit general questions and technology demo requests for the Instructional Technologies Department here

Request Jabber for call campaign

JAMF Subscription requests

Journal Entry Issues and Questions

List requests

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Request assistance with providing lost instructional time activities, including assignments, discussions, quizzes, live conferences, and recorded lectures.

Marketing request for DOR staff

MATLAB is a mathematical computation, visualization, and programming language; available to all FAU Students and Faculty.

Use this service to request assistance with Office 365 installation and activation problems.

Request email migration to @health

Request changes or new functionality to the university mobile app or portal.

Mobile Configurations Instructions

Cancel or request a change to an existing Video Conference meeting

Use this option if you are receving an error message saying your account is locked/suspended.

Report issues with MyFAU and/or Self-Service

Name change on a phone/IntelliSPEECH

New Captive login portal request

New Construction Project Request

A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.

A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.

New Faculty Profile

New General Ledger Account / Spend or Revenue Category Request

Setup a printer or scanner

News request - available to all FAU staff and Faculty

Request an announcement for the Science Connect newsletter, emails, website, social media, TV screens, event listing, etc

Report tech issues with College of Nursing certificate courses

Nursing digital signage update

Nursing mass email sending request

Nursing positions posting request

Nursing RA positions posting request

OnBase Access Request

Assistance with OnBase access, forms, and workflows.

General questions regarding Onboarding

Use this service to request a one time payment outside Supervisory Organization

Use this request to submit questions related to Online Advising (EZ Advising)

Order and/or Change Office Phone/Analog Line

Order new, change existing, and/or disconnect Cable TV

Order or Change Smartphones, iPads & Tablets with Data

Order licensed software for FAU computers.

Request a new organization to be created in the Learning Management System or request the creation of non-FAU users.

Request support with transcripts ordered from a different institution or agency.

For other requests related to College of Nursing

Is your Talisma issue not listed? Use this to request assistance.

This is used to provide all FAU users information about OwlApps

FAU Student Onboarding Portal

This is used by Staff to request a password reset for system or database access.

Payment Plan Request

Assistance with Payroll Accounting adjustments, Commitment and Obligation questions, Payroll Accounting reports

Assistance with Payroll Issues and Questions

Assistance performance appraisal process

Assistance with Period Activity Pay

Password resets for Phonemail Xpressions

Phonemail Xpressions Request

Photography Requests for College of Science

Public Affairs photography requests

Poster printing requests for Broward campuses

Print, Collateral, and Graphic Design for College of Science

OIT or your College/Department IT staff has determined your printer needs to be repaired.

Requests for procurement issues relating to requisitions and purchase orders

Request assistance if you are experiencing issues with one or more FAU-supported programs installed on your computer

Project Request

Submit a Property Management Ticket

Prospect Research request

Published Book request - available to all FAU staff and Faculty

Requests related to Purchasing

Sympa Mailing List Quick Start Guide

Assistance with quote requests

Quote requests for Broward Campuses

Hiring process questions: Create Job Requisition, Hire Employee, Change Job - Promotion/Demotion/Recruitment Job Change/Reassignment

REDCap Request

Register a device on the open FAU wireless network

Request to remove access from Talisma

Having issues with your cable-TV on campus?

Report a problem with a Banner Student, Self Service Banner & Appworx

Report bugs or issues for an existing process relating to the Engagement Solutions team technology stack.

Report a Problem with HPC Windows and Linux clusters

Report a unmappable/missing home drive (M: drive)

Report WiFi outages and unstable connections affecting more than one user.

Report issues with Office 365 email.

Use this service to report any issues with the performance of an existing form

Use this request to notify us regarding an error or other issue with SSO.

Report issues with computer lab equipment

Do you need repair/replacement of equipment?

This is used to report any issues or request assistance with OwlApps

Use this service if you would like to report an issue with your new office phone.

Report issues with printing in a computer lab or with FAU Print Services.

This is used to report issues with SharePoint

Issues with wired connection to desktop or laptop on campus.

Report log in issues on an OIT hosted Virtual Machine

Report permissions problems accessing an ANDI shared drive

Report problems/issues with equipment or instructor workstation

Report Request

Report an issue with software program on a lab computer

This is request is only for Report Writers

Request a backup or restore on an existing ANDI shared drive

Request a BOG Budget/Employee/Stipends Reports

Request a BOG Student Report

Request changes to an existing process relating to the Engagement Solutions team technology stack.

This is used to create courtesy accounts for non-FAU users

Request a Crystal Report

This request is only for active employees. Employment status is verified before providing the Key Fob.

Malware or a virus is suspected on a computer and assistance is needed

Request a modification to an existing report

Request a new ANDI shared drive for your department.

Request a new feature for an existing product relating to the Engagement Solutions team technology stack.

Use this to request the development of a new form or the reprogramming of an existing form by OIT

Request a new mailing list.

Request a new video conference for your meeting or class.

Request a new port jack plate be installed

Request a report, survey, or data file.

Request access for Talisma

This is used to request access or training for My Mediasite

To request access to Banner Student and/or Banner E-Print submit a request

Request Electronic Door Access to the following rooms:AD 102, AD 122, HA 109, HA 110, HA 111, HC 111, SR 278

Use this request if you need to request access to an employee's email account in the case of termination or extended leave.

Faculty requiring remote access to their Linux and Windows workstations may apply to have their machines moved to the "Academic" network. These networks move a workstation from the traditional enterprise network to a research network allowing access through a Microsoft Windows Remote Desktop Gateway or a Linux Bastion Host.

Request re-upload of an archived presentation (limited to previous year plus one term).

Use this form if you would like to request changes in TeamDynamix that requires Admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.

Request an announcement for the FAU Insider and/or MYFAU.

Request a quote for installation of a classroom or conference room AV system

Do you need to request an extension or disable a guest/courtesy account?

Request a line-by-line report as to who clicked links what and when

Request Authorization to Conduct Survey Research

Request Cross-Listed Course

This is used by Staff to request access to a system or database.

Request disk encryption for desktop or laptop

Request a demo or training session on how to use eClassroom equipment

Request assistance with email archiving

Submit a request for help with developing or maintaining Frevvo forms

Having trouble viewing a shared calendar or sharing calendars? A shared calendar not syncing correctly?

Request help with a printer or scanner

Request access to research computing

Request Installation of Hardware on HPC Windows and Linux clusters

Request Installation of Research Software on HPC Windows and Linux clusters

Mediasite Audio Transcription

New project, service, or integration related to Banner

This is used by faculty/staff to request a new group/departmental SharePoint site

Request Office 365 mailbox for Student Employee

Request OIT VM hosting

FAU IT Support Staff Use Only - Request/Modify Multiple DHCP Reservations

Request or remove access for yourself or someone else for the Engagement Solutions team technology stack.

Request activation on disabled/turned off ports on an existing jack plate

Request increase quota for ANDI shared drives

Submit to hardware vendor for repair/replacement of part

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Request software to be installed in an instructional/open computer lab or eClassroom

Request SQL Access to Banner DB

Request Technical Moderation for Zoom/WebEx

Request VM resources

Request VPN Access for Remote Desktop

Request WebFOCUS/LeapAhead Support

Workday Prism Analytics Data Source Request

Request and/or change firewall rules.

Request/Modify/Cancel recording for your course

Request or renew access to research computing

Request to have your PIN reset in order to access FAU Self-Service.

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Use this request to request new single sign on services, request updates to existing CAS, Saml2, Shibboleth, and other SSO integrations.

Share Research Story request - available to all FAU staff and Faculty

Your network drive disappear? Network drive ass access appear to be denied?

This is used to request access to an existing group/departmental SharePoint site

Skype for Business is a service that lets you connect with others through instant messaging (IM), video calls, and online meetings.

Having problems with your device's email and wireless.

Use this service to request the inactivation of a SmartTag

Use this service to request a new SmartTag/Cost Center/Fund ID

Use this service if you want to change the title of an existing SmartTag

Special project request for DOR staff

Statistical Consulting Services

Use this service to request to OPT Out from having an athletic observer in your course in Canvas

Requesting/Troubleshooting Cable TV for students.

Success Network (Starfish) Support

Supervisory Organization Issues and Questions

Service related to Workday integration

Report Talisma email issues.

Text approval request

Assistance with Timekeeping and Questions

Assistance with Timekeeping and Questions

TouchNet Marketplace Access Requests

TouchNet Marketplace Support

Request a personalized one on one or group appointment

This is used to request OwlApps training

Transient Requests

Travel Policy Questions

Assistance with Travel/pCard and Other expense Questions

For more information about Travel, please visit: http://www.fau.edu/controller/travel/

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

I’m having trouble setting up Turnitin in my course or my students have reported issues.

I tried to submit my paper and it wouldn’t go through or I got an error.

Submit this ticket to request assistance or report an issue with FAU's Undergraduate Admissions Application.

Click here for issues or requests regarding University Travel System

This is for IT staff who have identified a locked AD account

Update Echo360 links to Mediasite links in Canvas

Having trouble with the video conference meeting or equipment?

Video Production Services include: Event or Lecture Recording/Archive, Instructional Training Video Module, Video Live Streaming/Webcast (and Recording), Voice/Audio Recording, Marketing Video Project, Video Equipment/ Studio Rental, Other Video Request

Video requests for College of Science

Report issue with Virtual Apps - (http://fau.edu/apps/)

Virtual event requests

Request VPN Access to be removed for yourself or on behalf of another user.

WCONLINE Support

Web and Digital Development for College of Science

Web Support request for DOR staff

Request assistance with Webex/Zoom

I tried starting Webex/Zoom and it won’t start and/or I’m getting an error.

Request access to edit CMS pages.

Request support or report issues with CMS pages.

Request a new CMS template for your college/department website

Request website editing training for your college/department website

This service is only for HR-Provost use.