Services A-Z

Annual Certification removal requests - Use this form if you would like to REMOVE access for any workers you are certifying. You may use one ticket for multiple workers and/or systems. DO NOT use this ticket to request/add access in any system.

AppStatus Requests

Are you having issues accessing or viewing a MediaSite recording?

Request assistance with MediaSite

Assessment Database

Online system used to evaluate the effectiveness of academic programs and departments. Also, used for long-term strategic planning objectives.

Assistance with a Research Computing application

Request assistance with a research computing application.

Assistance with COVID training or Attestation

Submit this request if you are experiencing an issue while trying to access the COVID training or Attestation.

Assistance with Multi-Factor Authentication (DUO)

Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc

Audio Visual Classroom Equipment Requests

Requests audio visual equipment for a classroom

Audio Visual Event Equipment Requests

Request for audio visual equipment for an event

Audio Visual Support

Report problems with audio visual equipment

Auto Advisor Assignments

Request assistance with auto advisor assignments

Banner Releases/Upgrades/Patches/Clone Requests - OIT ONLY

OIT Staff Only - Request Banner Releases/Upgrades/Patches/Clone Requests to be installed by DBA

Billing Address Change

Blackboard Content or Data Request

Make a request for previous Blackboard content or data

Blocked Web Site

Report a blocked website when using the BHRIC

Budget Amendments

Business Process Issues & Questions - HR Use ONLY

Assistance with Business Process Issues & Questions

Can't Access OwlMail?

OwlMail Access Problems

Can't connect? Request help connecting to the FAU wireless network

Can't connect? Request live help configuring your device to the FAU wireless network.

Can't log into a campus computer?

Having trouble logging into an FAU owned computer?

Canvas Help

Learn how to reach Canvas support or request additional help from Instructional Technologies staff.

Canvas Help

My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course

Canvas Seating Reservation System

Request seat reservations to be enabled for courses in Canvas

Canvas support directed me to FAU

I need help and canvas support directed me to FAU canvas administrators.

Canvas Title IX Course

Use this service for assistance with technical assistance with the Canvas Title IX Course. For questions regarding the content please contact: Evelyn Cruzpino (ecruzpino@fau.edu)

Change an existing form

Use this change to request simple alterations to an existing Frevvo form

Change Google Classroom status to Teacher

Use this when you need to change your Google Classroom status from student to teacher

Civic Literacy Canvas Course

Assistance with technical issues with the Canvas Civic Literacy Course

Classification & Compensation Issues and Questions

General Questions Regarding AMP/SP Positions and Requests to Move unfilled positions to Another Manager

Connect SharePoint to Outlook

This is used to provide instructions on how to connect a SharePoint Calendar to Outlook

Creative Services Work Order Requests

Creative Work Order Request for FAU Jupiter and/or Harbor Branch

FAU Northern Campuses team offers various creative services for FAU Jupiter and Harbor Branch campuses.

Customized call processing & call distribution designs and requests

Dashboard Requests

Submit a ticket for assistance with Dashboards

Database Support Request - DOR Staff ONLY

Database Support request for DOR staff

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Delegation Setup, Issues and Questions

Questions or issues regarding set up, removal, or use of delegations in Workday

Detail Code Request

Request a detail code from Tuition and Billing

Digital Marketing Requests

Digital marketing/promotional requests

Disconnect of Cellular, Smartphones, iPads, & Tablets

Disconnect of Phone or Analog Line

DNS Requests

Request to create or update DNS records.

Edit/update existing Captive login Portal

Edit/update existing Captive login portal

Email account information

Information about FAU's email services for faculty, staff, and students.

EMS Access Requests

Request to add or remove access to EMS (Event Management System).

EMS Assistance and Issues

Request assistance with EMS (Event Management System).

ExecEd IT Support

ExecEd Marketing

Exit Form II Request

Use this service to report any issues or requests for Exit Form II

Facilities Project

Request phone, network, and/or WiFi quotes for major and minor facilities projects

Facilities Projects

Request phone, network, and/or WiFi quotes for major and minor facilities projects

FAIR Requests

Submit a ticket for FAIR related issues and questions.

FAUNet ID Change

Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.

Filelocker Information

This is provides information about Filelocker - a temporary file sharing solution (https://filelocker.fau.edu)

Financial Hierarchy Changes - Controller's Office ONLY

Request financial hierarchy changes - only to be used by Controller's office staff members.

General Biomedical Health Research Information Core (BHRIC) Requests

General BHRIC Requests

Grade Submission in Canvas

Request help or report an issue/error with Grade Submission in Canvas

Graduate Admissions Application

Submit this ticket to request assistance or report an issue with FAU's Graduate Admissions Application.

HIPAA Training Requests

How do I access the virtual software or remote apps?

Access to virtual apps?

How to connect to the FAUGUEST Wireless Network

Intended for users who require temporary access to the FAU wireless network

How to request a printing refund

Need a refund for a failed print job?

How to share an Exchange calendar

Information on how to share calendars

I am not able to access OARS

OARS login issues

I need help with a computer, laptop, tablet, or smartphone

Request assistance with a desktop, laptop, tablet, or a smartphone

I need to reset my FAUNet ID password

If you are having trouble logging in to any of FAU's services, such as Canvas, MyFAU, or Workday, and want to reset your FAUNet ID password

Install DPM backup on user's computer

This is used to request System Server Admin push DPM out to a user's machine

Install FAU owned and supported software

Request assistance to install software on your FAU computer

Install Oracle client

Request assistance to install Oracle client on your FAU computer

Instructional Technologies - General Inquiries

Submit general questions and technology demo requests for the Instructional Technologies Department here

Jabber request for call campaign

Request Jabber for call campaign

JAMF Subscription request

JAMF Subscription requests

Journal Entry Issues and Questions

LockDown Browser/Monitor

I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.

Lost Instructional Time Assistance for Faculty

Request assistance with providing lost instructional time activities, including assignments, discussions, quizzes, live conferences, and recorded lectures.

Marketing Request - DOR Staff ONLY

Marketing request for DOR staff

Matlab

MATLAB is a mathematical computation, visualization, and programming language; available to all FAU Students and Faculty.

Microsoft Office 365: Install on Your Personal Computer

Use this service to request assistance with Office 365 installation and activation problems.

Migrate email account to Health

Request email migration to @health

Mobile and Portal Support

Request changes or new functionality to the university mobile app or portal.

Mobile Device Owl Mail Setup

Mobile Configurations Instructions

Modify or Cancel existing Video Conference meeting

Cancel or request a change to an existing Video Conference meeting

My account is locked

Use this option if you are receving an error message saying your account is locked/suspended.

MyFAU and/or Self-Service Issues

Report issues with MyFAU and/or Self-Service

Name change on a phone/IntelliSPEECH

New Captive Login Portal request

New Captive login portal request

New Construction Project Request

New Departmental Account

A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.

New Departmental Account

A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.

New General Ledger Account / Spend or Revenue Category Request

New printer or scanner setup request

Setup a printer or scanner

News Request

News request - available to all FAU staff and Faculty

News, Announcements, Digital Signage

Request an announcement for the Science Connect newsletter, emails, website, social media, TV screens, event listing, etc

Nursing certificate courses tech issues

Report tech issues with College of Nursing certificate courses

OARS Requests

OARS Feature Requests and Reporting Issues with the System

OnBase Restricted Access Request

Onbase Support and Basic Access Request

Assistance with OnBase access, forms, and workflows.

Onboarding Issues and Questions

General questions regarding Onboarding

One Time payment outside Supervisory Organization

Use this service to request a one time payment outside Supervisory Organization

One Time payment outside Supervisory Organization

Use this service to request a one time payment outside Supervisory Organization

Order and/or Change Office Phone/Analog Line

Order New, Change Existing, or Disconnect Cable TV

Order new, change existing, and/or disconnect Cable TV

Order or Change Smartphones, iPads & Tablets with Data

Order Software for FAU-owned computers

Order licensed software for FAU computers.

Organization Request

Request a new organization to be created in the Learning Management System or request the creation of non-FAU users.

Other Institution Transcript Support

Request support with transcripts ordered from a different institution or agency.

Other Requests

For other requests related to College of Nursing

Other Requests

Other Talisma issues

Is your Talisma issue not listed? Use this to request assistance.

OwlApps Information

This is used to provide all FAU users information about OwlApps

OwlDone - FAU Student Onboarding Portal

FAU Student Onboarding Portal

OwlDone Feature Requests

Use this service to submit OwlDone Feature Requests

Password Reset for a Database

This is used by Staff to request a password reset for system or database access.

Payment Plan Request

Payroll Accounting Issues and Questions

Assistance with Payroll Accounting adjustments, Commitment and Obligation questions, Payroll Accounting reports

Payroll Questions and Issues

Assistance with Payroll Issues and Questions

Performance Appraisals

Assistance performance appraisal process

Period Activity Pay

Assistance with Period Activity Pay

Phonemail Xpressions Password Reset

Password resets for Phonemail Xpressions

Phonemail Xpressions Requests

Phonemail Xpressions Request

Photography Requests

Photography Requests for College of Science

Photography Requests

Public Affairs photography requests

Poster Printing - Broward campuses

Poster printing requests for Broward campuses

Print, Collateral, and Graphic Design

Print, Collateral, and Graphic Design for College of Science

Printer needs repair/replacement part

OIT or your College/Department IT staff has determined your printer needs to be repaired.

Procurement issues relating to requisitions and purchase orders

Requests for procurement issues relating to requisitions and purchase orders

Program/software installed on computer not working

Request assistance with software program not working properly

Property Management Requests

Submit a Property Management Ticket

Published Book Request

Published Book request - available to all FAU staff and Faculty

Purchasing

Requests related to Purchasing

Quick Start Guide

Sympa Mailing List Quick Start Guide

Quote for New Computer, Monitors or Laptop

Vendor contact information and instructions on how to access Workday Punchout

Quote requests for Broward Campuses

Recruitment Issues and Questions

Hiring process questions: Create Job Requisition, Hire Employee, Change Job - Promotion/Demotion/Recruitment Job Change/Reassignment

REDCap Request

Register a device on the FAU Wireless Network

Register a device on the open FAU wireless network

Remove access from Talisma

Request to remove access from Talisma

Repair or Troubleshoot

Having issues with your cable-TV on campus?

Report a Banner Student production problem

Report a problem with a Banner Student, Self Service Banner & Appworx

Report a Problem with HPC Windows and Linux clusters

Report a unmappable/missing home drive (M: drive)

Report a WiFi outage or unstable connection affecting multiple users

Report WiFi outages and unstable connections affecting more than one user.

Report an email problem

Use this form if you are having problems with your Office 365 email.

Report an issue with a Frevvo form

Use this service to report any issues with the performance of an existing form

Report an Issue with Single Sign On

Use this request to notify us regarding an error or other issue with SSO.

Report Hardware Issues

Report issues with computer lab equipment

Report issue with computer equipment

Do you need repair/replacement of equipment?

Report issues or request assistance

This is used to report any issues or request assistance with OwlApps

Report issues with an existing WD report

Report issues with new office phone installation

Use this service if you would like to report an issue with your new office phone.

Report Issues with Printing & FAU Print Services

Report issues with printing in a computer lab or with FAU Print Services.

Report Issues with SharePoint

This is used to report issues with SharePoint

Report issues with wired network

Desktop or laptop connected to network with an ethernet cable and not getting access to the network?

Report login issues on an OIT-hosted VM

Report log in issues on an OIT hosted Virtual Machine

Report permissions problems accessing an ANDI shared drive

Report problem in eClassroom

Report problems/issues with equipment or instructor workstation

Report Software Issues

Report an issue with software program on a lab computer

Report Writers ONLY - Request report review by reporting admin

This is request is only for Report Writers

Request a backup or restore on an existing ANDI shared drive

Request a BOG Budget/Employee/Stipends Reports

Request a BOG Student Report

Request a Courtesy Account

This is used to create courtesy accounts for non-FAU users

Request a Crystal Report

Request a Duo Key Fob (Employees Only)

This request is only for active employees. Employment status is verified before providing the Key Fob.

Request a malware/virus scan

Malware or a virus is suspected on a computer and assistance is needed

Request a modification to an existing report

Request a new ANDI shared drive

Request a new ANDI shared drive for your department.

Request a new form or a new version of existing form

Use this to request the development of a new form or the reprogramming of an existing form by OIT

Request a new mailing list

Request a new mailing list.

Request a New Report

Request a new Video Conference meeting

Request a new video conference for your meeting or class.

Request a port installation

Request a new port jack plate be installed

Request a Report

Request a report, survey, or data file.

Request access for Talisma

Request access or training for My Mediasite

This is used to request access or training for My Mediasite

Request access to ANDISEC

Request Access to Banner Student & Banner E-Print

To request access to Banner Student and/or Banner E-Print submit a request

Request access to computer lab or classroom

Request Electronic Door Access to the following rooms:AD 102, AD 122, HA 109, HA 110, HA 111, HC 111, SR 278

Request access to the Academic Network

Faculty requiring remote access to their Linux and Windows workstations may apply to have their machines moved to the "Academic" network. These networks move a workstation from the traditional enterprise network to a research network allowing access through a Microsoft Windows Remote Desktop Gateway or a Linux Bastion Host.

Request Activation of an Archived Presentation

Request re-upload of an archived presentation (limited to previous year plus one term).

Request an Announcement for the FAU Insider and/or MYFAU

Request an announcement for the FAU Insider and/or MYFAU.

Request an Audio Visual System Quote / Design

Request a quote for installation of a classroom or conference room AV system

Request an extension or disable a Courtesy Account

Do you need to request an extension or disable a guest/courtesy account?

Request Authorization to Conduct Survey Research

Request Cross-Listed Course

Request data owner approval to share a report

Request Database/System Access

This is used by Staff to request access to a system or database.

Request disk encryption on desktop or laptop

Request disk encryption for desktop or laptop

Request eClassroom Demo/Training

Request a demo or training session on how to use eClassroom equipment

Request email archiving assistance

Request assistance with email archiving

Request form development support

Submit a request for help with developing or maintaining Frevvo forms

Request help with a calendar

Having trouble viewing a shared calendar or sharing calendars? A shared calendar not syncing correctly?

Request help with printer or scanner

Request help with a printer or scanner

Request HPC User Account

Request access to research computing

Request Installation of Hardware on HPC Windows and Linux clusters

Request Installation of Research Software on HPC Windows and Linux clusters

Request Mediasite Audio Transcription

Mediasite Audio Transcription

Request modification to an alert

Request New SharePoint Site

This is used by faculty/staff to request a new group/departmental SharePoint site

Request OIT VM hosting

Request or Modify Multiple IP/DHCP Reservations

FAU IT Support Staff Use Only - Request/Modify Multiple DHCP Reservations

Request port activation

Request activation on disabled/turned off ports on an existing jack plate

Request quota increase for ANDI shared drives

Request increase quota for ANDI shared drives

Request quote for new printer

Printer quote request

Request quote to repair computer equipment

Submit to hardware vendor for repair/replacement of part

Request Shared Network Drive Access (ANDI)

This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)

Request Software in Lab or eClassroom

Request software to be installed in an instructional/open computer lab or eClassroom

Request SQL Access to Banner DB

Request Technical Moderation for Zoom/WebEx

Request VM resources

Request VPN Access

Request VPN Access for Remote Desktop

Request WebFOCUS/LeapAhead Support

Request Workday Prism Analytics Data Source

Workday Prism Analytics Data Source Request

Request/Change Firewall Rules

Request and/or change firewall rules.

Request/Modify Recording

Request/Modify/Cancel recording for your course

Request/Renew HPC User Account

Request or renew access to research computing

Self-Service PIN Reset

Request to have your PIN reset in order to access FAU Self-Service.

Setup a computer

Request a new (or used) computer to be setup or reconfigured for another employee or user.

Setup Single Sign On

Use this request to request new single sign on services, request updates to existing CAS, Saml2, Shibboleth, and other SSO integrations.

Share Research Story Request

Share Research Story request - available to all FAU staff and Faculty

Shared Network Drive (ANDI) Troubleshooting and Help

Your network drive disappear? Network drive ass access appear to be denied?

SharePoint Access

This is used to request access to an existing group/departmental SharePoint site

Skype (formerly Lync) Information

Skype for Business is a service that lets you connect with others through instant messaging (IM), video calls, and online meetings.

Smartphones, iPads & Tablets Support

Having problems with your device's email and wireless.

SmartTag Issues and Requests

Use this service to request a new SmartTag

SmartTag Issues and Requests

Use this service to request a new SmartTag or report any issues.

SmartTag Title Change

Use this service if you want to change the title of an existing SmartTag

Special Project Request - DOR Staff ONLY

Special project request for DOR staff

Statistical Consulting Services

Student Athlete Observer – OPT OUT

Use this service to request to OPT Out from having an athletic observer in your course in Canvas

Student Requesting/Troubleshooting Cable TV

Requesting/Troubleshooting Cable TV for students.

Submit Znumbers for employees requested to return to work

Success Network (Starfish) Support

Supervisory Organization Issues and Questions

System to System Integration Issues - HR/Payroll/Finance Use ONLY

Service related to Workday integration

Talisma is not sending/receiving emails

Report Talisma email issues.

Text Approval Request

Text approval request

Timekeeping Issues and Questions

Assistance with Timekeeping and Questions

Timekeeping Issues and Questions

Assistance with Timekeeping and Questions

TouchNet Marketplace Access Requests

TouchNet Marketplace Support

Training & Personal Appointment Request

Request a personalized one on one or group appointment

Training (Faculty)

This is used to request OwlApps training

Transient Requests

Travel Policy Questions

Travel/pCard and Other expense Questions

Assistance with Travel/pCard and Other expense Questions

Travel/pCard and Other expense Questions

For more information about Travel, please visit: http://www.fau.edu/controller/travel/

Trouble with your office phone, phonemail or analog/fax line

Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.

Turnitin Help

I’m having trouble setting up Turnitin in my course or my students have reported issues.

Turnitin Help

I tried to submit my paper and it wouldn’t go through or I got an error.

Undergraduate Admissions Application

Submit this ticket to request assistance or report an issue with FAU's Undergraduate Admissions Application.

University Travel System

Click here for issues or requests regarding University Travel System

Unlock Active Directory account

This is for IT staff who have identified a locked AD account

Update Echo360 links to Mediasite links in Canvas

Video Conferencing Support

Having trouble with the video conference meeting or equipment?

Video production requests

Video Production Services include: Event or Lecture Recording/Archive, Instructional Training Video Module, Video Live Streaming/Webcast (and Recording), Voice/Audio Recording, Marketing Video Project, Video Equipment/ Studio Rental, Other Video Request

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