Services A-Z (304)
Administrative Applications & Reporting / Workday / Academic Issues
Assistance with Academic Affiliates.
Administrative Applications & Reporting / Workday / Academic Issues
Assistance with Academic Questions
Administrative Applications & Reporting / Workday / Workday Access
Access Issues/Role Assignment Requests
Public Affairs / Web Support
Request access to edit CMS pages.
Accounts & Access / Account Requests & Updates
All students who have attended or graduated FAU get to keep an active FAU Owl Apps email account.
Research Computing/HPC / Cloud Services
Access/Support with Amazon Web Services
Phone Requests and Support & Cable TV Requests / Fiscal Management – Telecommunications Billing
Account Information Change
Administrative Applications & Reporting / Workday / Finance Issues
Assistance with Accounts Payable Questions
Administrative Applications & Reporting / Workday / Human Resources Issues
Questions regarding the following business processes: Add Job, Change Job - Extend Assignment, End Additional Assignment and Termination
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Use this service to request a student be added to your course to complete an incomplete. Each request will be verified with the Registrar’s office.
Computer, Device, Software & Printer Support / Computer, Laptop, Tablet & Smartphone Support
Need to login to a computer and do not have access?
Accounts & Access / Departmental Account
This is used to request updates to departmental accounts for FAU departments.
Public Affairs / Division of Research Communication
Animation/Video request for DOR staff
Public Affairs
Request an Announcement for FAU Broward Campuses
Public Affairs
Request an Announcement for FAU Jupiter and/or Harbor Branch
Administrative Applications & Reporting
Annual Certification removal requests - Use this form if you would like to REMOVE access for any workers you are certifying. You may use one ticket for multiple workers and/or systems. DO NOT use this ticket to request/add access in any system.
Administrative Applications & Reporting / Administrative Applications & Services
Use this ticket to report any production issue on applications such as: Banner mods or integrations, Change of Major, EZAdvising, eGrades, Electronic Thesis/Dissertation, Employee Service Awards, Exit I (admits), Exit II (matriculated), FAU Directory, FAU Guest Wireless, Grade Manager, Graduation Rates, Network Registration, OwlDone, Owlfiles, Residency (Undergrad or Non Degree), SACS/Wizard, Software Licensing Portal, Tech Fee, TutorTrac, Undergraduate Admissions Application, Xitracs
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / My MediaSite Support
Request assistance with MediaSite
Research Computing/HPC
Request assistance with a research computing application.
Accounts & Access / Duo Support
Submit a request for assistance with Multi-factor authentication- Enrolling in MFA, registering a device, re-syncing a token, activating a new phone, etc
Audio Visual & Video Conferencing / Audio Visual
Requests audio visual equipment for a classroom
Audio Visual & Video Conferencing / Audio Visual
Request for audio visual equipment for an event
Audio Visual & Video Conferencing / Audio Visual
Report problems with audio visual equipment
Administrative Applications & Reporting / Administrative Applications & Services
Request assistance with auto advisor assignments
Administrative Applications & Reporting / Banner Requests & Banner Issues
OIT Staff Only - Request Banner Releases/Upgrades/Patches/Clone Requests to be installed by DBA
Phone Requests and Support & Cable TV Requests / Fiscal Management – Telecommunications Billing
Billing Address Change
Institutional Advancement
Biographical Update
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Make a request for previous Blackboard content or data
Research Computing/HPC / Biomedical and Health Research
Report a blocked website when using the BHRIC
Administrative Applications & Reporting / Workday / Budget Issues
Budget Amendments
Administrative Applications & Reporting / Workday
Assistance with Business Process Issues & Questions
Public Affairs / Division of Research Communication
Calendar Request
Email & Collaboration / OwlMail (Students & Alumni)
OwlMail Access Problems
WiFi & Network / Wireless Internet Support (WiFi)
Can't connect? Request live help configuring your device to the FAU wireless network.
Accounts & Access / Can't log in or my account is locked or disabled?
Having trouble logging into an FAU owned computer?
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Learn how to reach Canvas support or request additional help from Instructional Technologies staff.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Student - Canvas, Zoom & Webex Help
My course is being taught in Canvas and I need help!
Use this request for all issues relating to your Canvas course
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Request seat reservations to be enabled for courses in Canvas
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Student - Canvas, Zoom & Webex Help
I need help and canvas support directed me to FAU canvas administrators.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex
Use this service for assistance with technical assistance with the Canvas Title IX Course. For questions regarding the content please contact: Evelyn Cruzpino (ecruzpino@fau.edu)
Administrative Applications & Reporting / Administrative Applications & Services / Frevvo Forms
Use this change to request simple alterations to an existing Frevvo form
Email & Collaboration / Collaboration & File Sharing / OwlApps
Use this when you need to change your Google Classroom status from student to teacher
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Student - Canvas, Zoom & Webex Help
Assistance with technical issues with the Canvas Civic Literacy Course
Administrative Applications & Reporting / Workday / Human Resources Issues
General Questions Regarding AMP/SP Positions and Requests to Move unfilled positions to Another Manager
Accounts & Access
Use this service to request building card access, an office key, or access to the Data Center in building CM22 ONLY.
Public Affairs / Web Support
Request support or report issues with CMS pages.
College Services / College of Business
College Services / College of Business
Submit a request if you need to have equipment moved.
Email & Collaboration / Collaboration & File Sharing / SharePoint
This is used to provide instructions on how to connect a SharePoint Calendar to Outlook
Public Affairs
Creative Services Work Order Requests
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Customized call processing & call distribution designs and requests
Administrative Applications & Reporting / Reporting & Analytics / IEA: Institutional Effectiveness & Analysis
Submit a ticket for assistance with Dashboards
Public Affairs / Division of Research Communication
Database Support request for DOR staff
Administrative Applications & Reporting / Workday / Academic Issues
Questions or issues regarding set up, removal, or use of delegations in Workday
Administrative Applications & Reporting / Banner Requests & Banner Issues
Request a detail code from Tuition and Billing
Public Affairs
Digital marketing/promotional requests
Phone Requests and Support & Cable TV Requests / Smartphones, iPads, & Tablets
Disconnect of Cellular, Smartphones, iPads, & Tablets
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Disconnect of Phone or Analog Line
Server, Storage, & Database
Request to create or update DNS records.
Administrative Applications & Reporting / Administrative Applications & Services / Single Sign On (SSO)
Edit/update existing Captive login portal
Server, Storage, & Database / EMS
Request to add or remove access to EMS (Event Management System).
Server, Storage, & Database / EMS
Request assistance with EMS (Event Management System).
Public Affairs / Division of Research Communication
Event requests
Institutional Advancement
Event setup request
Administrative Applications & Reporting / Administrative Applications & Services / Frevvo Forms
Use this service to report any issues or requests for Exit Form II
Undergraduate Admissions
Use this form to request or update any messaging sent by the Undergraduate Admissions Office
WiFi & Network
Request phone, network, and/or WiFi quotes for major and minor facilities projects
Phone Requests and Support & Cable TV Requests
Request phone, network, and/or WiFi quotes for major and minor facilities projects
Administrative Applications & Reporting / Reporting & Analytics / IEA: Institutional Effectiveness & Analysis
Submit a ticket for FAIR related issues and questions.
Accounts & Access / Account Requests & Updates
Use this request if you have changed your legal name or your name was misspelled and you would like your FAUNet ID to be changed.
Administrative Applications & Reporting / Workday / Finance Issues
Request financial hierarchy changes - only to be used by Controller's office staff members.
Research Computing/HPC / Biomedical and Health Research
General BHRIC Requests
Institutional Advancement
Global Add requests
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Request help or report an issue/error with Grade Submission in Canvas
Student Services
Submit this ticket to request assistance or report an issue with FAU's Graduate Admissions Application.
Security
HIPAA Training Requests
Computer, Device, Software & Printer Support / Software
Information on how to access Virtual Apps
WiFi & Network / Wireless Internet Support (WiFi)
Intended for users who require temporary access to the FAU wireless network
Teaching & Learning / Computer Labs & eClassroom / Computer Lab Support
Need a refund for a failed print job?
Computer, Device, Software & Printer Support / Computer, Laptop, Tablet & Smartphone Support
Request assistance with a desktop, laptop, tablet, or a smartphone
Accounts & Access / Can't log in or my account is locked or disabled?
If you are having trouble logging in to any of FAU's services, such as Canvas, MyFAU, or Workday, and want to reset your FAUNet ID password
Server, Storage, & Database
This is used to request System Server Admin push DPM out to a user's machine
Computer, Device, Software & Printer Support / Software
Request assistance to install software on your FAU computer
Computer, Device, Software & Printer Support / Software
Request assistance to install Oracle client on your FAU computer
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex
Submit general questions and technology demo requests for the Instructional Technologies Department here
Administrative Applications & Reporting
Interfolio access requests
Phone Requests and Support & Cable TV Requests
Request Jabber for call campaign
Server, Storage, & Database / Cloud Computing
JAMF Subscription requests
Administrative Applications & Reporting / Workday / Finance Issues
Journal Entry Issues and Questions
College Services / College of Business
Assistance with Lecture Capture.
Institutional Advancement
List requests
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Student - Canvas, Zoom & Webex Help
I have a test using Respondus Lockdown Browser. Where do I download it? How do I use it? I got an error while take my exam. I got kicked/locked out of the exam.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex
Request assistance with providing lost instructional time activities, including assignments, discussions, quizzes, live conferences, and recorded lectures.
Public Affairs / Division of Research Communication
Marketing request for DOR staff
Research Computing/HPC / Software
MATLAB is a mathematical computation, visualization, and programming language; available to all FAU Students and Faculty.
Computer, Device, Software & Printer Support / Office 365
Use this service to request assistance with Office 365 installation and activation problems.
Email & Collaboration / Office365 Email (Faculty/Staff)
Request email migration to @health
Administrative Applications & Reporting
Request changes or new functionality to the university mobile app or portal.
Email & Collaboration / OwlMail (Students & Alumni)
Mobile Configurations Instructions
Audio Visual & Video Conferencing / Video Conferencing
Cancel or request a change to an existing Video Conference meeting
Accounts & Access / Can't log in or my account is locked or disabled?
Use this option if you are receving an error message saying your account is locked/suspended.
Student Services
Report issues with MyFAU and/or Self-Service
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Name change on a phone/IntelliSPEECH
Administrative Applications & Reporting / Administrative Applications & Services / Single Sign On (SSO)
New Captive login portal request
Administrative Applications & Reporting / Workday / Finance Issues
New Construction Project Request
Accounts & Access / Departmental Account
A departmental account is created upon request from the department and is accessed via the personal account in Outloook or Outlook Web Access.
College Services / College of Nursing
New Faculty Profile
Administrative Applications & Reporting / Workday / Finance Issues
New General Ledger Account / Spend or Revenue Category Request
Computer, Device, Software & Printer Support / Printer & Scanner Support
Setup a printer or scanner
College Services / College of Business
New user setup
Public Affairs / Web Support
New website request
Public Affairs / Division of Research Communication
News request - available to all FAU staff and Faculty
College Services / College of Science Communications Requests
Request an announcement for the Science Connect newsletter, emails, website, social media, TV screens, event listing, etc
College Services / College of Nursing
Report tech issues with College of Nursing certificate courses
College Services / College of Nursing
Nursing digital signage update
College Services / College of Nursing
Nursing mass email sending request
College Services / College of Nursing
Nursing positions posting request
College Services / College of Nursing
Nursing RA positions posting request
Administrative Applications & Reporting / Administrative Applications & Services
OnBase Access Request
Administrative Applications & Reporting / Administrative Applications & Services
Assistance with OnBase access, forms, and workflows.
Administrative Applications & Reporting / Administrative Applications & Services
Onbase Workflow Access Request
Administrative Applications & Reporting / Workday / Human Resources Issues
General questions regarding Onboarding
Administrative Applications & Reporting / Workday / Human Resources Issues
Use this service to request a one time payment outside Supervisory Organization
Student Services
Use this request to submit questions related to Online Advising (EZ Advising)
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Order and/or Change Office Phone/Analog Line
Phone Requests and Support & Cable TV Requests / Cable TV / Faculty & Staff
Order new, change existing, and/or disconnect Cable TV
Phone Requests and Support & Cable TV Requests / Smartphones, iPads, & Tablets
Order or Change Smartphones, iPads & Tablets with Data
Computer, Device, Software & Printer Support / Software
Order licensed software for FAU computers.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Request a new organization to be created in the Learning Management System or request the creation of non-FAU users.
Student Services
Request support with transcripts ordered from a different institution or agency.
College Services / College of Nursing
For other requests related to College of Nursing
College Services / College of Science Communications Requests
Server, Storage, & Database / Talisma
Is your Talisma issue not listed? Use this to request assistance.
Student Services
FAU Student Onboarding Portal
Accounts & Access / Shared Network Drive, Systems & Special Network Access
This is used by Staff to request a password reset for system or database access.
Administrative Applications & Reporting / TouchNet Marketplace
Payment Plan Request
Administrative Applications & Reporting / Workday / Payroll
Assistance with Payroll Accounting adjustments, Commitment and Obligation questions, Payroll Accounting reports
Administrative Applications & Reporting / Workday / Payroll
Assistance with Payroll Issues and Questions
Administrative Applications & Reporting / Workday / Human Resources Issues
Assistance performance appraisal process
Administrative Applications & Reporting / Workday / Academic Issues
Assistance with Period Activity Pay
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Password resets for Phonemail Xpressions
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Phonemail Xpressions Request
College Services / College of Science Communications Requests
Photography Requests for College of Science
Public Affairs
Public Affairs photography requests
Computer, Device, Software & Printer Support / Print Requests
Poster printing requests for Broward campuses
College Services / College of Science Communications Requests
Print, Collateral, and Graphic Design for College of Science
Computer, Device, Software & Printer Support / Printer & Scanner Support
OIT or your College/Department IT staff has determined your printer needs to be repaired.
Administrative Applications & Reporting / Workday / Purchasing Issues
Requests for procurement issues relating to requisitions and purchase orders
Computer, Device, Software & Printer Support / Software
Request assistance if you are experiencing issues with one or more FAU-supported programs installed on your computer
Institutional Advancement
Project Request
Administrative Applications & Reporting / Workday / Finance Issues
Submit a Property Management Ticket
Institutional Advancement
Prospect Research request
Public Affairs / Division of Research Communication
Published Book request - available to all FAU staff and Faculty
Administrative Applications & Reporting / Workday / Purchasing Issues
Requests related to Purchasing
Email & Collaboration / Mailing List (Sympa)
Sympa Mailing List Quick Start Guide
Computer, Device, Software & Printer Support / Quote Requests
Assistance with quote requests
Computer, Device, Software & Printer Support / Quote Requests
Quote requests for Broward Campuses
Administrative Applications & Reporting / Workday / Human Resources Issues
Hiring process questions: Create Job Requisition, Hire Employee, Change Job - Promotion/Demotion/Recruitment Job Change/Reassignment
Research Computing/HPC / Biomedical and Health Research
REDCap Request
WiFi & Network / Wireless Internet Support (WiFi)
Register a device on the open FAU wireless network
Server, Storage, & Database / Talisma
Request to remove access from Talisma
Phone Requests and Support & Cable TV Requests / Cable TV / Faculty & Staff
Having issues with your cable-TV on campus?
Administrative Applications & Reporting / Banner Requests & Banner Issues
Report a problem with a Banner Student, Self Service Banner & Appworx
Administrative Applications & Reporting / Engagement Solutions
Report bugs or issues for an existing process relating to the Engagement Solutions team technology stack.
Research Computing/HPC
Report a Problem with HPC Windows and Linux clusters
Server, Storage, & Database / ANDI & ANDISEC Shared Drives
Report a unmappable/missing home drive (M: drive)
WiFi & Network / Wireless Internet Support (WiFi)
Report WiFi outages and unstable connections affecting more than one user.
Email & Collaboration / Office365 Email (Faculty/Staff)
Report issues with Office 365 email.
Administrative Applications & Reporting / Administrative Applications & Services / Frevvo Forms
Use this service to report any issues with the performance of an existing form
Administrative Applications & Reporting / Administrative Applications & Services / Single Sign On (SSO)
Use this request to notify us regarding an error or other issue with SSO.
Teaching & Learning / Computer Labs & eClassroom / Computer Lab Support
Report issues with computer lab equipment
Computer, Device, Software & Printer Support / Hardware Support
Do you need repair/replacement of equipment?
Email & Collaboration / Collaboration & File Sharing / OwlApps
This is used to report any issues or request assistance with OwlApps
Administrative Applications & Reporting / Workday / Workday Reporting
Phone Requests and Support & Cable TV Requests
Use this service if you would like to report an issue with your new office phone.
Teaching & Learning / Computer Labs & eClassroom
Report issues with printing in a computer lab or with FAU Print Services.
Email & Collaboration / Collaboration & File Sharing / SharePoint
This is used to report issues with SharePoint
WiFi & Network / Wired Internet Support
Issues with wired connection to desktop or laptop on campus.
Server, Storage, & Database / Virtual Hosting
Report log in issues on an OIT hosted Virtual Machine
Server, Storage, & Database / ANDI & ANDISEC Shared Drives
Report permissions problems accessing an ANDI shared drive
Teaching & Learning / Computer Labs & eClassroom / eClassroom Support
Report problems/issues with equipment or instructor workstation
Institutional Advancement
Report Request
Teaching & Learning / Computer Labs & eClassroom / Computer Lab Support
Report an issue with software program on a lab computer
Administrative Applications & Reporting / Workday / Workday Reporting
This is request is only for Report Writers
Server, Storage, & Database / ANDI & ANDISEC Shared Drives
Request a backup or restore on an existing ANDI shared drive
Administrative Applications & Reporting / BOG Reports
Request a BOG Budget/Employee/Stipends Reports
Administrative Applications & Reporting / BOG Reports
Request a BOG Student Report
Administrative Applications & Reporting / Engagement Solutions
Request changes to an existing process relating to the Engagement Solutions team technology stack.
Accounts & Access / Account Requests & Updates
This is used to create courtesy accounts for non-FAU users
Administrative Applications & Reporting / Reporting & Analytics
Request a Crystal Report
Accounts & Access / Duo Support
This request is only for active employees. Employment status is verified before providing the Key Fob.
Computer, Device, Software & Printer Support / Computer, Laptop, Tablet & Smartphone Support
Malware or a virus is suspected on a computer and assistance is needed
Administrative Applications & Reporting / Workday / Workday Reporting
Request a modification to an existing report
Server, Storage, & Database / ANDI & ANDISEC Shared Drives
Request a new ANDI shared drive for your department.
Administrative Applications & Reporting / Engagement Solutions
Request a new feature for an existing product relating to the Engagement Solutions team technology stack.
Administrative Applications & Reporting / Administrative Applications & Services / Frevvo Forms
Use this to request the development of a new form or the reprogramming of an existing form by OIT
Email & Collaboration / Mailing List (Sympa)
Request a new mailing list.
Administrative Applications & Reporting / Workday / Workday Reporting
Audio Visual & Video Conferencing / Video Conferencing
Request a new video conference for your meeting or class.
WiFi & Network / Wired Internet Support
Request a new port jack plate be installed
Administrative Applications & Reporting / Reporting & Analytics / IEA: Institutional Effectiveness & Analysis
Request a report, survey, or data file.
Server, Storage, & Database / Talisma
Request access for Talisma
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / My MediaSite Support
This is used to request access or training for My Mediasite
Administrative Applications & Reporting / Banner Requests & Banner Issues
To request access to Banner Student and/or Banner E-Print submit a request
Teaching & Learning / Computer Labs & eClassroom / Jupiter Campus lab and classroom support
Request Electronic Door Access to the following rooms:AD 102, AD 122, HA 109, HA 110, HA 111, HC 111, SR 278
Email & Collaboration / Office365 Email (Faculty/Staff)
Use this request if you need to request access to terminated/resigned employee's email account.
Research Computing/HPC
Faculty requiring remote access to their Linux and Windows workstations may apply to have their machines moved to the "Academic" network. These networks move a workstation from the traditional enterprise network to a research network allowing access through a Microsoft Windows Remote Desktop Gateway or a Linux Bastion Host.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Request Mediasite Lecture Capture Recording and Audio Transcription
Request re-upload of an archived presentation (limited to previous year plus one term).
Use this form if you would like to request changes in TeamDynamix that requires Admin access, such as adding or removing users from a group, adding new or modifying existing services, creating new or modifying existing tasks or response templates, request forms, or groups.
Public Affairs
Request an announcement for the FAU Insider and/or MYFAU.
Audio Visual & Video Conferencing
Request a quote for installation of a classroom or conference room AV system
Accounts & Access / Account Requests & Updates
Do you need to request an extension or disable a guest/courtesy account?
Administrative Applications & Reporting / Engagement Solutions
Request a line-by-line report as to who clicked links what and when
Administrative Applications & Reporting / Reporting & Analytics / IEA: Institutional Effectiveness & Analysis
Request Authorization to Conduct Survey Research
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Request Cross-Listed Course
Administrative Applications & Reporting / Workday / Workday Reporting
Accounts & Access / Shared Network Drive, Systems & Special Network Access
This is used by Staff to request access to a system or database.
Security
Request disk encryption for desktop or laptop
Teaching & Learning / Computer Labs & eClassroom / eClassroom Support
Request a demo or training session on how to use eClassroom equipment
Email & Collaboration / Office365 Email (Faculty/Staff)
Request assistance with email archiving
Administrative Applications & Reporting / Administrative Applications & Services / Frevvo Forms
Submit a request for help with developing or maintaining Frevvo forms
Email & Collaboration / Office365 Calendar (Faculty/Staff)
If you are having trouble viewing a shared calendar or sharing calendars, a shared calendar is not syncing correctly, or any other issues please use this to request assistance.
Computer, Device, Software & Printer Support / Printer & Scanner Support
Request help with a printer or scanner
Accounts & Access / Shared Network Drive, Systems & Special Network Access
Request access to research computing
Research Computing/HPC
Request Installation of Hardware on HPC Windows and Linux clusters
Research Computing/HPC
Request Installation of Research Software on HPC Windows and Linux clusters
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Request Mediasite Lecture Capture Recording and Audio Transcription
Mediasite Audio Transcription
Administrative Applications & Reporting / Workday / Workday Reporting
Administrative Applications & Reporting / Banner Requests & Banner Issues
New project, service, or integration related to Banner
Email & Collaboration / Collaboration & File Sharing / SharePoint
This is used by faculty/staff to request a new group/departmental SharePoint site
Email & Collaboration / Office365 Email (Faculty/Staff)
Request Office 365 mailbox for Student Employee
Server, Storage, & Database / Virtual Hosting
Request OIT VM hosting
WiFi & Network
FAU IT Support Staff Use Only - Request/Modify Multiple DHCP Reservations
Administrative Applications & Reporting / Engagement Solutions
Request or remove access for yourself or someone else for the Engagement Solutions team technology stack.
WiFi & Network / Wired Internet Support
Request activation on disabled/turned off ports on an existing jack plate
Administrative Applications & Reporting / Reporting & Analytics
Support for Power BI
Server, Storage, & Database / ANDI & ANDISEC Shared Drives
Request increase quota for ANDI shared drives
Computer, Device, Software & Printer Support / Hardware Support
Submit to hardware vendor for repair/replacement of part
Accounts & Access / Shared Network Drive, Systems & Special Network Access
This is used to request access to a Shared network drive (ANDI) and/or special access (Andisec, database, etc.)
Teaching & Learning / Computer Labs & eClassroom
Request software to be installed in an instructional/open computer lab or eClassroom
Administrative Applications & Reporting / Banner Requests & Banner Issues
Request SQL Access to Banner DB
Audio Visual & Video Conferencing / Video Conferencing
Request Technical Moderation for Zoom/WebEx
Server, Storage, & Database / Virtual Hosting
Request VM resources
Accounts & Access / VPN Access (Off-Campus Access)
Request VPN Access for Remote Desktop
Administrative Applications & Reporting / Reporting & Analytics
Request WebFOCUS/LeapAhead Support
Administrative Applications & Reporting / Workday / Workday Reporting
Workday Prism Analytics Data Source Request
Security
Request and/or change firewall rules.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Request Mediasite Lecture Capture Recording and Audio Transcription
Request/Modify/Cancel recording for your course
Research Computing/HPC
Request or renew access to research computing
Accounts & Access
Request to have your PIN reset in order to access FAU Self-Service.
Computer, Device, Software & Printer Support / Computer, Laptop, Tablet & Smartphone Support
Request a new (or used) computer to be setup or reconfigured for another employee or user.
Administrative Applications & Reporting / Administrative Applications & Services / Single Sign On (SSO)
Use this request to request new single sign on services, request updates to existing CAS, Saml2, Shibboleth, and other SSO integrations.
Public Affairs / Division of Research Communication
Share Research Story request - available to all FAU staff and Faculty
Accounts & Access / Shared Network Drive, Systems & Special Network Access
Your network drive disappear? Network drive ass access appear to be denied?
Email & Collaboration / Collaboration & File Sharing / SharePoint
This is used to request access to an existing group/departmental SharePoint site
Public Affairs / Web Support
Request your website to be converted to a newer template.
Phone Requests and Support & Cable TV Requests / Smartphones, iPads, & Tablets
Having problems with your device's email and wireless.
Administrative Applications & Reporting / Workday / Budget Issues
Use this service to request the inactivation of a SmartTag
Administrative Applications & Reporting / Workday / Budget Issues
Use this service to request a new SmartTag/Cost Center/Fund ID
Administrative Applications & Reporting / Workday
Use this service if you want to change the title of an existing SmartTag
Public Affairs / Division of Research Communication
Special project request for DOR staff
College Services / College of Nursing
Statistical Consulting Services
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Use this service to request to OPT Out from having an athletic observer in your course in Canvas
Phone Requests and Support & Cable TV Requests / Cable TV
Requesting/Troubleshooting Cable TV for students.
Student Services
Success Network (Starfish) Support
Administrative Applications & Reporting / Workday / Human Resources Issues
Supervisory Organization Issues and Questions
Administrative Applications & Reporting / Workday
Service related to Workday integration
Server, Storage, & Database / Talisma
Report Talisma email issues.
Administrative Applications & Reporting / Administrative Applications & Services
Text approval request
Administrative Applications & Reporting / Workday / Human Resources Issues
Assistance with Timekeeping and Questions
Administrative Applications & Reporting / Workday / Payroll
Assistance with Timekeeping and Questions
Administrative Applications & Reporting / TouchNet Marketplace
TouchNet Marketplace Access Requests
Administrative Applications & Reporting / TouchNet Marketplace
TouchNet Marketplace Support
Public Affairs / Web Support
Request website editing training for your college/department website
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Request a personalized one on one or group appointment
Email & Collaboration / Collaboration & File Sharing / OwlApps
This is used to request OwlApps training
Student Services
Transient Requests
Administrative Applications & Reporting / Workday / Travel and Expense
Travel Policy Questions
Administrative Applications & Reporting / Workday / Purchasing Issues
Assistance with Travel/pCard and Other expense Questions
Administrative Applications & Reporting / Workday / Travel and Expense
Phone Requests and Support & Cable TV Requests / Office Phones & Phonemail
Use this service if you are having issues with your phone, phonemail, or analog/fax line such as no dial tone or similar out of service issue.
Please do not use this for phonemail Xpressions password reset or name change requests.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
I’m having trouble setting up Turnitin in my course or my students have reported issues.
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Student - Canvas, Zoom & Webex Help
I tried to submit my paper and it wouldn’t go through or I got an error.
Student Services
Submit this ticket to request assistance or report an issue with FAU's Undergraduate Admissions Application.
Administrative Applications & Reporting / Workday / Travel and Expense
Click here for issues or requests regarding University Travel System
Server, Storage, & Database
This is for IT staff who have identified a locked AD account
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / My MediaSite Support
Update Echo360 links to Mediasite links in Canvas
College Services / College of Business
Use this request if a faculty or staff member is leaving College of Business.
Audio Visual & Video Conferencing / Video Conferencing
Having trouble with the video conference meeting or equipment?
Public Affairs / Video Production Support
Video Production Services include: Event or Lecture Recording/Archive, Instructional Training Video Module, Video Live Streaming/Webcast (and Recording), Voice/Audio Recording, Marketing Video Project, Video Equipment/ Studio Rental, Other Video Request
College Services / College of Science Communications Requests
Video requests for College of Science
Teaching & Learning / Computer Labs & eClassroom / Computer Lab Support
Accounts & Access / VPN Access (Off-Campus Access)
Request VPN Access to be removed for yourself or on behalf of another user.
Student Services
WCONLINE Support
College Services / College of Science Communications Requests
Web and Digital Development for College of Science
Public Affairs / Division of Research Communication
Web Support request for DOR staff
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Instructor - Canvas, Zoom & Webex Help
Request assistance with Webex/Zoom
Teaching & Learning / Canvas, Mediasite Personal Recording, Lecture Capture, Zoom & Webex / Student - Canvas, Zoom & Webex Help
I tried starting Webex/Zoom and it won’t start and/or I’m getting an error.
Public Affairs / Web Support
Request for forms, social media integration, widgets etc.
Public Affairs / Web Support
Website redirect (website URL forwarding) request.
Administrative Applications & Reporting / Workday
This service is only for HR-Provost use.